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“Awesome Experience” 5 of 5 bubbles
Review of HYATT house Austin / Arboretum

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HYATT house Austin / Arboretum
Ranked #21 of 197 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Houston, United States
1 review
“Awesome Experience”
5 of 5 bubbles Reviewed March 17, 2014

II travel often for business and always stay at the Hyatt Regency. This was my very first time staying at a Hyatt House. This weekend was very busy for Austin, TX due to SXSW event. The staff was awesome from the moment I walked in the door. I am an avid coffee drinker, but love fresh coffee. I arrived around 3pm and inquired about the freshness of the coffee – a maintenance guy (john/juan) overheard me asking the front desk and immediately started brewing fresh coffee. The staff was friendly, answered all questions, and made sure that the place was clean, which was a hard job during this busy weekend. It was a totally awesome experience.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank HELON H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, April 3, 2014
Thank you for reviewing our hotel on Trip Advisor. It is exciting to see "Awesome Experience" in the subject field and I was happy you enjoyed your stay. You can be assured that the comments and feedback from your review will be shared with the team members at the hotel as positive reinforcement which will help us achieve our goal of being the cleanest and friendliest hotel in Austin. We look forward to your return to our hotel when traveling to Austin in the future.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

646 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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  • French first
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  • Spanish first
  • Any
English first
Los Altos, United States
2 reviews
5 of 5 bubbles Reviewed March 6, 2014

Enjoyed my stay. Well maintained rooms. Staff was conscientious and went out of their way to take care of guests. Breakfast was decent considering it's included in the room rate: cereals, fresh fruit, eggs, sausage/bacon, toast/muffins/bagels, coffee/tea. Evening social snacks were average though they do provide beer and wine (if you're into that). Fitness center was small but well-maintained. Market has emergency-level food supplies but it's walking distance to many restaurants. Overall, I appreciated the cleanliness and hospitality.

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank RAJIV B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, April 3, 2014
Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay, specifically the cleanliness and hospitality. Our goal is to be the cleanest and friendliest hotel in Austin. We look forward to your return to our hotel during your future visits to Austin.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed March 3, 2014

This hotel is not only an excellent play to stay for the fees involved, it is quiet, comfortable, and the staff go out of their way to make sure you are enjoying the experience. The rooms are exceptionally clean, the staff is VERY helpful, and the breakfast and evening social food is DELISH!! Please make it a point to stay at this centrally located oasis!

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank MARY T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, April 3, 2014
Thank you for taking time to review our hotel on Trip Advisor. It was nice to see "Excellent and Caring" in the subject field and read your comments and feedback regarding the service and cleanliness at the hotel. Our goal is to be the cleanest and friendliest hotel in Austin. We look forward to your return to the Hyatt house Austin Arboretum in the future.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, United States
1 review
5 of 5 bubbles Reviewed February 27, 2014

This was my first time at a Hyatt House...and I was very impressed. It's essentially a Hyatt Place -- with "extended stay" amenities. Great staff...great breakfast...fitness facilities surprising good...and a fantastic location. I liked it...will definitely look for it on future trips.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank ERIC J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, April 3, 2014
Thank you for taking the time to review our hotel on Trip Advisor. I was happy to see that you enjoyed your stay and like the Hyatt house concept. We look forward to your return to our Hyatt house in Austin at the Arboretum.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waco, United States
1 review
5 of 5 bubbles Reviewed February 26, 2014

I'm a mom with a 6'1" husband and two teenage boys hovering at 5'10". The room was awesomely spacious so nobody had to share beds, plenty of room to hang out and eat and watch movies with all the comforts of home. The breakfast buffet was full of choices and always stocked, teenager taste and quantity approved. Very safe property and gracious staff. Convenient location next to great shopping, dining, and entertainment all within a block access no need to get on highway or interstate.

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank CHRISTINA S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, April 3, 2014
Thank you for taking the time to review our hotel on Trip Advisor. I was happy to see that you enjoyed your stay and particularly the room and breakfast buffet. Your feedback will be shared with the team at the Hyatt house as it will help us continue to move forward with our quest to be the cleanest and friendliest hotel in Austin. We look forward to your return.

In the Spirit of Hospitality,

Bryan Heintz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, United States
1 review
3 of 5 bubbles Reviewed February 26, 2014

The room was a handicap room and it was cramped and did not have a tub. The TV was to the side, which is wierd. There was a sitting area, that I never had need of. This was partitioned by a bookcase which made the room feel really cramped. The sheets were not great, they were itchy. But the bed was soft and the in-room fridge with coffee was a plus. I always unpack and there was no dresser. There was no closet, but an area for hanging clothes. It was a really wierd room. I expect more when I see a name like Hyatt

  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank MARYJO U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, April 3, 2014
Thank you for taking time to review our hotel on Trip Advisor. I appreciate your honest and detailed feedback, as it is through feedback such as this that we can improve and move forward. We hope we can regain you as a guest in the future.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, TX, United States
1 review
5 of 5 bubbles Reviewed February 24, 2014

The front desk staff was very polite and helpful. The check-in process was extremely easy and fast. The room was very updated and clean. Kitchenette in the room made it great to bring left-overs from dining out to eat the next day. Morning breakfast was awesome. A wide variety of food. The make to order omelets was a nice touch. Parking was convenient. Shuttle service to the conference was convenient. Overall, I had a very nice stay at this hotel. I would definitely stay there again and recommend to my family, co-workers and friends.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank JULIE P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, April 3, 2014
Thank you for taking time to review our hotel on Trip Advisor. I am happy to see that you would highly recommend our hotel and we look forward to your return in the future.

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Austin / Arboretum

Property: HYATT house Austin / Arboretum
Address: 10001 N Capital of Texas Hwy, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Austin
#14 Best Value Hotel in Austin
#16 Green Hotel in Austin
#27 Business Hotel in Austin
#47 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Austin / Arboretum 3*
Number of rooms: 130
Official Description (provided by the hotel):
Hyatt house Austin/Arboretum has been renovated! Located in the upscale Arboretum area of North Austin, our new hotel features pet-friendly suites with all the comforts of home. You'll love our free perks including superfast WiFi, Morning Spread(R) breakfast with made-your-way omelet bar and weekday shuttle making stops within a 5 mile radius. In addition to the Arboretum shops, several other shopping centers are nearby including the Simon(R) Domain Mall, The Gateway Mall, Lakeline Mall, and Highland and Barton Creek Square Mall. We're also just 10 miles from buzzing downtown Austin. For the business traveler, our northwest Austin location is conveniently located near the JJ Pickle UT Research Center, IBM and Apple. After your busy day in Austin, come back and relax in your suite equipped with a full kitchen, separate living area with sofa and flat-screen TV. Mingle with your neighbors at our new H Bar serving hand-crafted cocktails, yummy dinner menu and even cupcakes. We've also got an outdoor pool and 24-hour fitness center so you can keep your routine rolling. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin

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