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“Comfy, clean, convenient, friendly” 5 of 5 bubbles
Review of HYATT house Austin / Arboretum

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HYATT house Austin / Arboretum
Ranked #21 of 197 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
SF Bay Area
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Comfy, clean, convenient, friendly”
5 of 5 bubbles Reviewed October 23, 2013

When you're traveling on business or for fun, it's important to have a place to stay that feels like home, where you can relax and unwind. Hyatt House is exactly that type of place. A home away from home. The staff is super friendly, the breakfast includes a made-to-order omelet station, lots of fruits and cereals as well as hot items and the room has a mini-kitchen. The bed is good and the TV swivels between the bed area and the living room. It's great and very affordable.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BayAreaDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, December 4, 2013
Thank you for choosing the Hyatt house. Comfy, clean, convenient and friendly are great adjectives to describe our hotel and I was happy to see that you enjoyed your stay. We strive to be the cleanest and friendliest hotel in Austin and look forward to your return.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

642 reviews from our community

Traveler rating
    368
    175
    67
    19
    13
See reviews for
217
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 22, 2013 credit card Amex Card Member Review

Decent size Rooms/hotel is clean, staff is nice, good food for breakfast and happy hour (M-T-W-T). Good option in small kitchen to cook or warm up food. Sitting area and working desk is awesome. For a single working person or a even a couple, it's a very good option. Might be tight for the family with kids. Once advice for staff: You are too eager to help, which is good. But take time to listen & understand your customer before you react.

Stayed October 2013, traveled on business
Helpful?
Thank mdamehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, December 4, 2013
Thank you for choosing the Hyatt house. I was happy to see that you enjoyed your stay and our hotel is a good option for you while in the Arboretum area. We strive to be the cleanest and friendliest hotel in Austin. We look forward to your return.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 18, 2013

I loved this hotel. The room was very luxurious and huge! Also--at the last minute I thought I would need to bring my two very large dogs on the trip with me and although their policy said that no dogs over 50 lbs were aloud, they accommodated me. I didn't end up having to bring the dogs but I was very appreciative of the hotel allowing me to if necessary. I will definitely stay here next time I go to Austin.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marysm467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, December 4, 2013
Thank you for choosing the Hyatt house and tagging our hotel as AWESOME. I was happy to see that you enjoyed your stay as our goal is to be the cleanest and friendliest hotel in Austin. We look forward to your return.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyler, Texas
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 16, 2013

Just a one nighter, but oh how nice this hotel feels, from comfortable room to private bedroom to excellent(omelet chef-prepared breakfast.

My first time in a Hyatt House and will be many more to come.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bob g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, December 4, 2013
I believe you are correct when you say that you could not find a better place to stay in Austin. We appreciate you choosing our hotel and are happy to see that you enjoyed your stay. Our goal is to be the cleanest and friendliest hotel in Austin and we look forward to your return.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Coral, Florida
Level Contributor
87 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

We were staying the night in Austin to see the city on our way to New Braunfels. This place was great!!! We have two kids (10 and 6), and the layout of this room was perfect for the 4 of us.

We had a king room. The kids both had plenty of room on the huge pull out sofa. The kitchenette area was well appreciated. We were all able to have space and no be on top of each other. The husband and I relaxed and watched TV while the kids played in the living room area!

Breakfast was above average! The pool area was crowded, but it was clean!

We would definitely stay here again. We'll be looking for other Hyatt House locations when we travel!

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank InOurHappyPlace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, December 4, 2013
Thank you for choosing the Hyatt house. I was happy to see that you enjoyed your stay. We strive to be the cleanest and friendliest hotel in Austin. We look forward to your return.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed October 7, 2013

This is the best value, cleanliness and hospitality around. This was a last minute reservation for the weekend. We stayed two nights and will make this our go to location for visits with our daughter attending UT. It has plenty of places to shop and dine. The rates are reasonable and the staff was incredibly nice and accommodating. Everyone we encountered was friendly and helpful. The breakfasts were great! Thanks so much for exceeding our expectations!

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TexasTen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, December 4, 2013
Thank you for choosing the Hyatt house. I was happy to see that you enjoyed your stay. We strive to be the cleanest and friendliest hotel in Austin. We look forward to your return.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed September 21, 2013 via mobile

We stayed in 2 rooms for 2 nights. Could not have been happier with the size of the rooms and everything they had to offer. Whole Foods down the street and Z Tejas. Great free breakfast and all the employees could not have been nicer. We would definitely stay again

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank christi m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, September 25, 2013
Thank you for taking time to review our hotel on Trip Advisor. I am happy to see that you enjoyed your stay and we look forward to your return.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Austin / Arboretum

Property: HYATT house Austin / Arboretum
Address: 10001 N Capital of Texas Hwy, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Austin
#16 Green Hotel in Austin
#16 Best Value Hotel in Austin
#27 Business Hotel in Austin
#47 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Austin / Arboretum 3*
Number of rooms: 130
Official Description (provided by the hotel):
Hyatt house Austin/Arboretum has been renovated! Located in the upscale Arboretum area of North Austin, our new hotel features pet-friendly suites with all the comforts of home. You'll love our free perks including superfast WiFi, Morning Spread(R) breakfast with made-your-way omelet bar and weekday shuttle making stops within a 5 mile radius. In addition to the Arboretum shops, several other shopping centers are nearby including the Simon(R) Domain Mall, The Gateway Mall, Lakeline Mall, and Highland and Barton Creek Square Mall. We're also just 10 miles from buzzing downtown Austin. For the business traveler, our northwest Austin location is conveniently located near the JJ Pickle UT Research Center, IBM and Apple. After your busy day in Austin, come back and relax in your suite equipped with a full kitchen, separate living area with sofa and flat-screen TV. Mingle with your neighbors at our new H Bar serving hand-crafted cocktails, yummy dinner menu and even cupcakes. We've also got an outdoor pool and 24-hour fitness center so you can keep your routine rolling. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin

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