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“Fantastic! Suited our needs perfectly!”

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HYATT house Austin / Arboretum
Ranked #23 of 201 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Cape Coral, Florida
Level Contributor
86 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Fantastic! Suited our needs perfectly!”
Reviewed October 14, 2013

We were staying the night in Austin to see the city on our way to New Braunfels. This place was great!!! We have two kids (10 and 6), and the layout of this room was perfect for the 4 of us.

We had a king room. The kids both had plenty of room on the huge pull out sofa. The kitchenette area was well appreciated. We were all able to have space and no be on top of each other. The husband and I relaxed and watched TV while the kids played in the living room area!

Breakfast was above average! The pool area was crowded, but it was clean!

We would definitely stay here again. We'll be looking for other Hyatt House locations when we travel!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank InOurHappyPlace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, December 4, 2013
Thank you for choosing the Hyatt house. I was happy to see that you enjoyed your stay. We strive to be the cleanest and friendliest hotel in Austin. We look forward to your return.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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667 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
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English first
Amarillo
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 7, 2013

This is the best value, cleanliness and hospitality around. This was a last minute reservation for the weekend. We stayed two nights and will make this our go to location for visits with our daughter attending UT. It has plenty of places to shop and dine. The rates are reasonable and the staff was incredibly nice and accommodating. Everyone we encountered was friendly and helpful. The breakfasts were great! Thanks so much for exceeding our expectations!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank TexasTen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, December 4, 2013
Thank you for choosing the Hyatt house. I was happy to see that you enjoyed your stay. We strive to be the cleanest and friendliest hotel in Austin. We look forward to your return.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 21, 2013 via mobile

We stayed in 2 rooms for 2 nights. Could not have been happier with the size of the rooms and everything they had to offer. Whole Foods down the street and Z Tejas. Great free breakfast and all the employees could not have been nicer. We would definitely stay again

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christi m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, September 25, 2013
Thank you for taking time to review our hotel on Trip Advisor. I am happy to see that you enjoyed your stay and we look forward to your return.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 9, 2013

We stayed here from 09/07 to 09/10. Room was nice and clean, plenty of space. The cleaners were very friendly with our two cats. Breakfast is good with a decent range of options and even freshly made omelettes!

Room Tip: Try to stay farther from the entrance doors. It can get pretty noisy.
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maik0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, September 13, 2013
Thank you for providing a review of our hotel on Trip Advisor. I am glad to see you enjoyed your stay and look forward to your return. Repeat business is our favorite kind of business. Thank you for choosing the Hyatt house Austin Arboretum.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
Level Contributor
51 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 9, 2013

We stayed here for a meeting and have nothing but praise for the entire experience. Our room was large and well equipped. It would be great for someone staying long term for work. The kitchen had all the necessary supplies, stove, fridge, microwave and everything was immaculate.The bathroom was spotless and the bed comfortable.
The people were especially nice and helpful. I recommended to the group organizer that when we come back, this is the place!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank teacup610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, September 10, 2013
Thank you for taking the time to review our hotel on Trip Advisor. I sincerely appreciate your positive feedback and am happy to see that you enjoyed your stay. Our goal is to be the cleanest and friendliest hotel and it looks like we succeeded. Your comments will be shared with the team members and truly what reinforces why we are in this industry, to make someone smile and enjoy their stay.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Maryland
Level Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 8, 2013

I recently stayed here. I arrived later in the day. The staff was very welcoming and friendly. My room was very nice, large, clean and comfortable. Their were quite a bit of restaurants in the area to get some dinner. Later that evening I sat by the pool. The grounds are very clean. The breakfast in the morning had a lot of options. It was decent considering it was part of the hotel rate which I also thought was reasonable. Overall, I had a great stay and would recommend this hotel to others.

Room Tip: I was on the 2nd floor right off the elevators and it was very quiet.
See more room tips
Green Features: The hotel is environmentally friendly. They have signs about not having new towels everyday to save billions of gallons of water. I'm all for that. If you use a towel once, you don't need new one's everyday.
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, September 10, 2013
Thank you for taking time to review our hotel on Trip Advisor. I was glad to read that you had a "Great, Comfy Stay". This is what we strive for in the hospitality industry. We look forward to ensuring the comfort and enjoyment of all of our guests and I am happy we succeeded with your stay. We look forward to your return to the Hyatt house Austin Arboretum while traveling to Austin in the future.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, Texas
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 26, 2013

We choose this hotel because it would sleep 5 people. We had a suite plenty of room and very resaonable 20% cheaper than all the other we looked at. The staff was very helpful, plenty of towels seems like its a limited number when just two of us are staying in other places. Breakfast is a busy place on Sunday morning but even with a limited staff are was good.

Green Features: if you dont plug your key into the energy monitor device on the wall everything will go off in a few minutes
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank randy1022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, September 10, 2013
Thank you for taking the time to review our hotel on Trip Advisor. We strive to be the cleanest and friendliest hotel and appreciate your positive review. We share all of our guest feedback with the entire team and your positive feedback will help reinforce the right behavior. We look forward to your return to our hotel in the future.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Austin / Arboretum

Property: HYATT house Austin / Arboretum
Address: 10001 N Capital of Texas Hwy, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Austin
#16 Green Hotel in Austin
#27 Business Hotel in Austin
#47 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Austin / Arboretum 3*
Number of rooms: 130
Official Description (provided by the hotel):
Hyatt house Austin/Arboretum has been renovated! Located in the upscale Arboretum area of North Austin, our new hotel features pet-friendly suites with all the comforts of home. You'll love our free perks including superfast WiFi, Morning Spread(R) breakfast with made-your-way omelet bar and weekday shuttle making stops within a 5 mile radius. In addition to the Arboretum shops, several other shopping centers are nearby including the Simon(R) Domain Mall, The Gateway Mall, Lakeline Mall, and Highland and Barton Creek Square Mall. We're also just 10 miles from buzzing downtown Austin. For the business traveler, our northwest Austin location is conveniently located near the JJ Pickle UT Research Center, IBM and Apple. After your busy day in Austin, come back and relax in your suite equipped with a full kitchen, separate living area with sofa and flat-screen TV. Mingle with your neighbors at our new H Bar serving hand-crafted cocktails, yummy dinner menu and even cupcakes. We've also got an outdoor pool and 24-hour fitness center so you can keep your routine rolling. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin

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