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“Prefer Hyatt Place for business stays”

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HYATT house Austin / Arboretum
Ranked #24 of 201 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Weatherford, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Prefer Hyatt Place for business stays”
Reviewed July 5, 2013

First time trying Hyatt House expected much more having frequently stayed at Hyatt Place. Rooms are actually smaller than Hyatt Place, Smaller TV's difference is Full Size Fridge, Dishwasher and dishes. Its not a house its a hotel with noisy hallways. Young girls soccer team in the hotel noisy as can be. No doors on business center (consists of two computers and printer with no extra a/c plugins staff loud in the lobby. Dining area just as loud in fact someone from the staff was doing an interview in the public area. Don't these people have an office couldn't even talk to my bank it was so loud. I am very surprised no meeting room no ice machine on 1st floor had to ask staff for ice. Pool is outdoor but very small an no jacuzzi. Plus with a million little soccer girls no relaxing here :( Vincent and Kymber were great at check in.

Room Tip: Several buildings you may not want to be in the main building if you like quiet.
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank shamanseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, July 10, 2013
Thank you for taking the time to review your stay with us at the Hyatt house Austin Arboretum. I was disappointed to see that your stay did not go as planned and sincerely apologize for your stay not being enjoyable. Our goal is to be the cleanest and friendliest hotel and feedback such as yours will assist us in moving forward. I do appreciate a positive mention of Vincent and Kymber and will be certain to pass along your kudos to them as they will appreciate the positive feedback.

Please contact me directly should I be of any assistance in the future. We look forward to you returning to the Hyatt house Austin.

In the Spirit to Serve,

Bryan Heintz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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664 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
San Antonio, Texas
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 2, 2013

Stayed here for some business meetings at the hotel for a few nights. First, the room was very large and spacious. Second, it is definately more of an "extended stay" type of room/suite. Mini-kitchen, full size fridge, etc... Third, the room was clean and in very good upkeep overall. Fourth, great wifi!

Very nice breakfast in the morning, and free beer reception in the evenings (can't go wrong with that)! Additionally, the gym was good: free weight dumb-bells, treadmills, stationary bikes, etc - all in good working condition none-the-less! Didn't use the pool, but did see several families enjoying it; looked clean and clear.

Overall, I would definately stay here again. Would highly recommend, especially if your looking for a true "suite" type of room.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tke_303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, July 10, 2013
Thank you for taking time to review our hotel on Tip Advisor. Your positive feedback means a world of difference, not only to our future guests, but also to our team members. I am happy that you enjoyed your stay with us at the Hyatt house Austin where you are a welcome resident. We look forward to your return.

In the Spirit to Serve,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
1 review
Reviewed June 18, 2013

Katie and Selena at the front desk are awesome! Their advice on restaurants in the area was excellent.

The included breakfast was also excellent. The buffet included eggs, breakfast meats, toast, buns, juice, coffee, tea, etc.

The rooms were large and clean.

The only negative issue was the noise from the in-room air conditioner.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moto250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, June 26, 2013
Thank you for taking time to review our hotel on Trip Advisor. I sincerely appreciate the kudos for both Selena and Kati and will be sure to pass along your kind comments. It is through recognition such as yours that reinforces why we love the hospitality industry. Your comments will help in our quest for continuous improvement. Thank you for choosing the Hyatt house Austin and we look forward to your return.

In the Spirit to Serve,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 16, 2013

We stayed here with a tour company for the V8 Supercars in May 2013. This was just perfect for us after a long day at Circuit of the Americas. Room had a full kitchen and bathroom had a bath - Perfect. Rooms were like a one bedroom unit with walk-in-robe, with fully equipped kitchen including dishwasher. Staff were very helpful. We had cooked breakfast every morning which was amazing, even cooked to order eggs and omelettes. Would definitely stay here again. Thank you for making this such a memorable weekend.

Room Tip: 3 Buildings of 2 storeys, so any room is fine.
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Green Features: Linen reuse program, Temperature set to save energy, Towel reuse program, Energy-saving lighting controls, ENERGY STAR laundry machines, ENERGY STAR kitchen appliances
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank mezandgaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, June 26, 2013
Thank you for taking time out of your day to review our hotel on Trip Advisor. While we are a certificate of excellence award winner and in the top 10% of all hotels in Austin, your review will go a long way in our quest to be #1. Your comments will be displayed on our Brag Board for all team members to enjoy. It is through comments like yours that we continue to reinforce the positive. Thank you for choosing the Hyatt house Austin as your home away from home and we look forward to your return.

In the Spirit to Serve,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
84 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 13, 2013

I loved the work out room. Great equipment in good working order and clean. The staff was very friendly and great breakfast. A little bit worn around the edges in cleanliness but nothing huge or awful. Overall a really good experience. I'd stay here again based on just the workout room alone.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, June 17, 2013
Thank you for taking time out of your day to review our hotel on Trip Advisor. I was thrilled to see that you had a "Very Good Experience" and especially liked the fitness room. Your positive comments will be shared with the associates as they will assist in reinforcing positive customer service. We look forward to your return to the Hyatt house Austin Arboretum in the future.

In the Spirit to Serve,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 31, 2013

We just happened upon Hyatt House while looking for a place to spend the night in Austin. It was very clean and well kept. Katie P. at the Front Desk was very helpful. She showed us a few rooms so that we could choose which one we liked. She was incredibly professional and warm - keeping up with 3 different guests with equal grace and friendliness. Wish there were more staff like her!

The room was very clean and large. We got the king suite which worked out well for 2 adults and a 10 yr old. There was a young woman talking on her phone in the hallway late at night, but I stepped out and asked her to be quite and she complied.
Loved the kitchen in the room, the pantry at the Front Desk for a snack and the breakfast downstairs in the morning. They even had a chef making omelets to order!


We will keep Hyatt House in mind the next time we travel!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paguirre14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, June 3, 2013
Thank you for taking time out of your day to review our hotel on Trip Advisor. You wonderful comments and recognition are much appreciated and will go a long way in promoting positive behavior and customer service which will assist us in achieving our goal of being the cleanest and friendliest hotel in Austin. We look forward to your return to the Hyatt house Austin Arboretum.

In the Spirit to Serve,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 17, 2013

I travel quite a lot. This place was great from the time we stepped in the door. The girl at the reception was extremely helpful and friendly. This is a place that hasn't forgotten what customer service is about. An oasis if professionalism.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laplacet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, May 20, 2013
Thank you for taking time to review our hotel on Trip Advisor. I appreciate the wonderful comments regarding the customer service you received. We pride ourselves in our quest to be the cleanest and friendliest hotel. I will ensure your comments are posted for all of our team members to review as it is through positive reinforement that we continue to grow. We look forward to your future visits to the Hyatt house Austin Arboretum.

In the Spirit to Serve,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Austin / Arboretum

Property: HYATT house Austin / Arboretum
Address: 10001 N Capital of Texas Hwy, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Austin
#17 Green Hotel in Austin
#27 Business Hotel in Austin
#47 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Austin / Arboretum 3*
Number of rooms: 130
Official Description (provided by the hotel):
Hyatt house Austin/Arboretum has been renovated! Located in the upscale Arboretum area of North Austin, our new hotel features pet-friendly suites with all the comforts of home. You'll love our free perks including superfast WiFi, Morning Spread(R) breakfast with made-your-way omelet bar and weekday shuttle making stops within a 5 mile radius. In addition to the Arboretum shops, several other shopping centers are nearby including the Simon(R) Domain Mall, The Gateway Mall, Lakeline Mall, and Highland and Barton Creek Square Mall. We're also just 10 miles from buzzing downtown Austin. For the business traveler, our northwest Austin location is conveniently located near the JJ Pickle UT Research Center, IBM and Apple. After your busy day in Austin, come back and relax in your suite equipped with a full kitchen, separate living area with sofa and flat-screen TV. Mingle with your neighbors at our new H Bar serving hand-crafted cocktails, yummy dinner menu and even cupcakes. We've also got an outdoor pool and 24-hour fitness center so you can keep your routine rolling. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin

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