We tried to check into the Hyatt House Arboretum on July 8th, and assumed that since we had made reservations 2 months earlier it would be a piece of cake. When we arrived, we were informed that they had no way to honor our reservation because another guest had decided to extend their stay and they had taken our room. Really? They offered to give us two single rooms instead of the two bedroom we had reserved, which meant we would have to put our young son in a room by himself. They had NO adjoining rooms! Really? They want me to put our son in a room by himself? Suppose he got sick in the middle of the night? What if someone broke into the room? I told them "sure, if they provided hallway security 24 hours to ensure his protection. Of course they didn't. They would even give us $10 off each room for each night. Now, keep in mind we were staying for a week, and had chosen them based on reviews we read on tripadvisor. The young girl we spoke to was unsympathetic, uncaring, and bordered on rude. She claimed she tried to call us to let us know, and she emailed us. Yep, she sure did, an hour before we arrived. Really? After finding other accommodations for the night, my wife called the Hyatt House and asked what type of compensation they were providing considering the circumstances. The desk lady at the Hyatt said she could give us " points"! Really? Like I would ever stay at a Hyatt property EVER again, based on my experience so far! Basically Hyatt flopped on this one, big time! Not only do I not recommend this property, I highly discourage any Hyatt proper if this is their standard operating procedure. If you decide to stay here, be warned that reservations are good enough. You may or may not have a room waiting.
- Official Description (provided by the hotel):
- Hyatt house Austin/Arboretum has been renovated! Located in the upscale Arboretum area of North Austin, our new hotel features pet-friendly suites with all the comforts of home. You'll love our free perks including superfast WiFi, Morning Spread(R) breakfast with made-your-way omelet bar and weekday shuttle making stops within a 5 mile radius. In addition to the Arboretum shops, several other shopping centers are nearby including the Simon(R) Domain Mall, The Gateway Mall, Lakeline Mall, and Highland and Barton Creek Square Mall. We're also just 10 miles from buzzing downtown Austin. For the business traveler, our northwest Austin location is conveniently located near the JJ Pickle UT Research Center, IBM and Apple. After your busy day in Austin, come back and relax in your suite equipped with a full kitchen, separate living area with sofa and flat-screen TV. Mingle with your neighbors at our new H Bar serving hand-crafted cocktails, yummy dinner menu and even cupcakes. We've also got an outdoor pool and 24-hour fitness center so you can keep your routine rolling. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Summerfield Suites Austin / Arboretum Hotel Austin