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“Just like home (including no ice machine)” 3 of 5 stars
Review of HYATT house Austin / Arboretum

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HYATT house Austin / Arboretum
3.0 of 5 Hotel   |   10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum) (Northwest Austin)   |  
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Ranked #21 of 195 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Bonham
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Just like home (including no ice machine)”
3 of 5 stars Reviewed August 3, 2011

Clean. Essentially a studio apt with full size couch, fridge, d/w, microwave, oven and 2 burner stove; dishes, pans, silverware, coffee pot. Large t.v., DVD player, iron/board. Staff was accommodating. Tall shower head (yeah!). Lots of fluffy pillows, bed was a little too firm. A/c was cold and relatively quiet. Breakfast was good, little different each day, plenty of food//beverages to choose from; especially enjoyed the peeled and sliced grapefruit. One big faux pas - no ice machine! Ice maker in freezer spit out about 2 ice cubes per hour.

There is a pool, hot tub, business center and gym.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ktbfarms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattssaustin, General Manager at HYATT house Austin / Arboretum, responded to this review, August 22, 2011
Good afternoon, thank you for taking the time to review us on trip advisor. We appreciate the feedback on the ice machines; we have currently just finished a full kitchen renovation and have replaced all appliances including that of the refrigerators and ice machines. We value your opinion and I thank you for the feedback,


Brian Long
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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485 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
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English first
Seoul
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed July 26, 2011

I would definitely not go there again. The airconditioning and fridge were so loud that I had to change the room. The breakfast buffet is so lousy that it can't really be called a buffett. I am not sure why it uses the Hyatt name

  • Stayed July 2011, traveled on business
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank gumbolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattssaustin, General Manager at HYATT house Austin / Arboretum, responded to this review, August 1, 2011
Thank you so much for the feedback, good or bad we want to hear about it. I will take this to my team and we will look into your room a little bit further. We just went through a full applinace package upgrade as well as several ac replacements so we will make sure this is on that or one to follow. Thanks again and hopefully you will give us another opportunity.

Brian Long
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, MI
Level Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed July 22, 2011

Clean, quiet rooms, a VERY accommodating and friendly staff; a happy hour with complimentary snacks, beer and wine; a pool and an exercise room; and family friendly all help to make the Hyatt Summerfield a perfect place to stay .

Room Tip: Very comfortable, quiet rooms.
See more room tips
  • Stayed July 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank xicolopes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattssaustin, General Manager at HYATT house Austin / Arboretum, responded to this review, August 1, 2011
Thank you so much for the feedback, if I can ever be of assistance please let me know. We appreciate your business and look forward to your return!

Brian Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 6, 2011

We stayed here during 4th of July weekend with our 1 year old baby. Bringing baby means we need to wash bottles and food jars and so on. The kitchen is super clean, and the rest of the room too, including the bathroom. I love the walk in closet, it felt a lot more homey.

Their hot breakfast is also pretty good. The only thing I don't like about the hotel is the fact that all 3 building are separated, and we stayed at the furthest building. So we had to walk in the hot Texas summer weather to get to the lobby.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank ICtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattssaustin, General Manager at HYATT house Austin / Arboretum, responded to this review, August 1, 2011
Thank you so much for the feedback, if I can ever be of assistance please let me know. We appreciate your business and look forward to your return!

Brian Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Texas
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 4, 2011

Stayed here July 4th weekend. I have stayed here several times before and have always enjoyed it. It is close to shopping and not too far from UT, about 15 minutes provided its not rush hour. The staff are very friendly, the rooms nice and clean. They are starting to do renovations right now but I assume they are doing it one building at a time. There are 3 or 4 seperate buildings. I recommend this hotel.

Room Tip: The Arboretum shopping center is nearby
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank xyza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattssaustin, General Manager at HYATT house Austin / Arboretum, responded to this review, August 1, 2011
Thank you so much for the feedback, if I can ever be of assistance please let me know. We appreciate your business and look forward to your return!

Brian Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sulphur, Louisiana
Level Contributor
115 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed June 13, 2011

Clean, good service, good food (breakfast and evening reception), conveniently located.

  • Stayed January 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank teebee777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
League City, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 11, 2011

We were in Austin for a Memorial Day weekend getaway and stayed at this hotel. The rooms are clean and spacious. Kitchens are excellent. Staff is VERY helpful. The rate was a super fantastic value. Breakfast in the morning was busy, but we aren't big breakfast eaters, so it wasn't a huge deal for us. Pool is very clean and nice. The hotel is right in the middle of tons of restaurants and retail. We will absolutely stay at this hotel the next time we are in Austin.

  • Stayed May 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank advisor2396
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattssaustin, General Manager at HYATT house Austin / Arboretum, responded to this review, August 1, 2011
Thank you so much we look forward to your return!

Sincerely,

Brian Long
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Austin / Arboretum

Property: HYATT house Austin / Arboretum
Address: 10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Austin
#15 Green Hotel in Austin
#27 Business Hotel in Austin
#47 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Austin / Arboretum 3*
Number of rooms: 130
Official Description (provided by the hotel):
Hyatt house Austin/Arboretum has been renovated! Located in the upscale Arboretum area of North Austin, our new hotel features pet-friendly suites with all the comforts of home. You'll love our free perks including superfast WiFi, Morning Spread(R) breakfast with made-your-way omelet bar and weekday shuttle making stops within a 5 mile radius. In addition to the Arboretum shops, several other shopping centers are nearby including the Simon(R) Domain Mall, The Gateway Mall, Lakeline Mall, and Highland and Barton Creek Square Mall. We're also just 10 miles from buzzing downtown Austin. For the business traveler, our northwest Austin location is conveniently located near the JJ Pickle UT Research Center, IBM and Apple. After your busy day in Austin, come back and relax in your suite equipped with a full kitchen, separate living area with sofa and flat-screen TV. Mingle with your neighbors at our new H Bar serving hand-crafted cocktails, yummy dinner menu and even cupcakes. We've also got an outdoor pool and 24-hour fitness center so you can keep your routine rolling. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin

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