I hosted a week-long series of meetings for over 200 attendees. The service was beyond impeccable - I heard numerous compliments for both large and small ways the staff made us comfortable. I worked with dozens of staff people, and they were uniformly helpful and cheerful - not once did I hear "no we can't do that". Additionally, the food from banquet services was far better than other hotels I've used.
As an example, on Wednesday afternoon I asked if we could have Thursday lunch on the lawn instead of the dining room, since the daytime temperature was nice. Not only did they make the switch without a complaint, but no additional charge (unlike other hotels), and they even gave me an opportunity an hour before to change my mind back when the wind kicked up.
One member of my group forgot the charger for his laptop. He went to the concierge desk which lent him a replacement (free!) that fit his model - most hotels wouldn't have had a stock, and even if they did would have charged for it. That made a big impression!
Location is very nice, on the lake, with great hiking and biking trails just outside the door. (And the hotel rents bikes, which are in good condition.) It's just a few blocks walk to the music and dining areas.
Yes, it's not quite as luxurious as other Four Seasons hotels. But having the outstanding service was far more important than a huge hotel room.
- Official Description (provided by the hotel):
- At Four Seasons Hotel Austin, luxurious accommodations and superb amenities are underlined by gracious Texas hospitality and five-star service. Centrally located in the heart of downtown Austin, perched on the shores of Lady Bird Lake and surrounded by lush gardens, the resort-like Hotel provides a convenient base for those looking to experience all the city has to offer, from upscale shopping on 2nd Street and dining on South Congress to sightseeing and outdoor pursuits on the adjacent Lady Bird Lake Hike & Bike Trail. A combination of comfort and elegance, the Hotel's 291 guest rooms - including 28 suites - offer views of either the lake or Austin's vibrant downtown cityscape. Services such as twice-daily housekeeping, in-room dining, dry cleaning and laundry and a 24-hour Concierge ensure guests enjoy a stress-free and productive stay. Diners savor prime steaks, fresh seafood and a world-class wine list in TRIO, the Hotel's award-winning modern steakhouse, featuring a chic dining room as well as unparalleled al fresco dining on the restaurant's lakeview terrace. Known locally as "Austin's Living Room," the Lobby Lounge offers guests a convenient spot to gather with friends for beer, wine, signature cocktails and light fare, or a post-dinner nightcap complete with live music, which is offered several nights a week. Guests seeking relaxation and rejuvenation can spend the day in the outdoor saltwater pool, working out in the 24-hour Fitness Center or relaxing with a soothing massage, body treatment or facial in The Spa. ... more less
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- Also Known As:
- 4 Seasons Hotel Austin
- Four Seasons Austin
- Austin Four Seasons