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“Excellent Hotel Offering Fine Service”

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Four Seasons Hotel Austin
Ranked #9 of 203 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Teaneck,NJ
Level Contributor
135 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Excellent Hotel Offering Fine Service”
Reviewed March 29, 2014

This very fine hotel located above the river near to the famous bat bridge on Congress Street does in fact offer very polite and attentive service at every level well worth the price. The standard room may best be described as comfortable if not luxurious. Exciting Second Street is only a short walk as is Congress Street which seems to be city's main focus point. Drinks at the pleasant bar, food are expensive and perhaps not a good value.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank efarkasTeaneck_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,752 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (571)
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English first
Greenwich, Connecticut
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 28, 2014

I have stayed at many of the Fours Seasons Hotel and Resorts around the world and I can say that this is by far the most disappointing experience.

Let me start of by saying the the service at the hotel was impeccable. The staff are top notch and that was the only part of my stay that was good. This is why I gave 2 stars instead of 1.

I had several problems with my stay. First, the HVAC system was humming and making strange noises throughout the night. Since this was a one night trip I couldn't be bothered to ask for another room but what a mistake. It made it impossible for me to get the rest I needed.

When I had returned to the hotel after dinner that evening, there was a corporate event outside with a band playing music until 10pm. It was so loud that I wasn't able to do any work or relax because of the distraction. I think the hotel should have offered me the courtesy of letting me know as I would have stayed elsewhere.

The rooms feel run down and the HVAC system in each of the rooms must have been left over since the 80's.

Unfortunatel, I won't be returned when I Austin this summer.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank H8CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsaustin, General Manager at Four Seasons Hotel Austin, responded to this review, April 3, 2014
Dear H8CT,
Thank you for sharing a few details regarding your recent experience at Four Seasons Hotel Austin on Trip Advisor. While I'm thrilled that our staff provided excellent service during your stay, I was sorry to hear about the overall disappointment with your visit.

I apologize that you were disturbed by the event on our lawn during the evening. As a hotel, we have parameters in place to monitor noise levels and provide a definitive "shut down" time to ensure that guests such as yourself are not disturbed by these events. Unfortunately, in this case our team failed to follow these parameters. Please rest assured that this has been addressed and will not reoccur in the future. I also appreciate your constructive feedback regarding your guest room HVAC unit and am truly sorry it impacted your stay. I have asked our Engineering team to complete a sweep of the units to ensure any noise issues are addressed immediately.

I would like to ensure that you feel comfortable returning to our hotel in the future, not to mention confident that you will get a restful night of sleep. Should you wish to speak further, I would welcome the opportunity to talk with you personally. Please feel free to contact me via phone or email at your convenience.

Thank you once again for your candid and constructive feedback. We hope to welcome you back to Four Seasons Hotel Austin in the future.

Sincerely,
Rob Hagelberg
General Manager
(512) 685-8034
rob.hagelberg@fourseasons.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury Beach, MA
1 review
Reviewed March 27, 2014

Customer service was excellent, felt at home and welcomed. The conceirge guided us to experience Austin to its fullest. Friendly service from check-in through check-out. The room was clean and the bed was very comfortable.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyBeachVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
Reviewed March 26, 2014

Some Four Seasons are too formal or expensive, but this hotel has captured Austin's vibe perfectly. Excellent, professional service, but not too stuffy. It has a relaxed Texas charm, a great bar for cocktails and conversation, and a beautiful view of the lake outback.

Room Tip: River view rooms no doubt cost more but are worth considering.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LtDexter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed March 23, 2014

The Four Seasons is a beautiful hotel located on Town Lake in Austin. The service is impeccable and the decor is warm and comfortable. The staff is very friendly and eager to help you. The food is excellent and the chef is eager to please special requests. ( We are vegans.)

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 20, 2014

The Four Seasons Austin is beautifully set on Lady Bird Lake. It has the most beautiful views and you would never guess that you are in downtown Austin. It's very serene. The Spa is very serene. Couldn't get any better than this place!!

Room Tip: Ask for a room with a view of the lake :)
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mlgrubb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 19, 2014

The main hotel staff and the location are both excellent. The level of service was above average. The spa experience was less than relaxing, and I cannot recommend it to anyone. For a 5 star hotel chain, it was certainly a disappointment.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsaustin, Manager at Four Seasons Hotel Austin, responded to this review, March 26, 2014
Dear GT,
Thank you for sharing some comments about your recent stay at Four Seasons Hotel Austin. We're so glad you found both the location and hotel staff service to be "excellent" - I couldn't agree more! However, I was disappointed to learn that your Spa visit was not the relaxing experience we always strive to provide. If possible, I would love the opportunity to gain further insight by connecting at your convenience.
I hope to have the pleasure of speaking with you soon and welcoming you back to Austin and The Spa in the future.
Best Regards,
Mary Kate Piotrowski
Spa Director
(512) 685-8155
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Austin

Property: Four Seasons Hotel Austin
Address: 98 San Jacinto Blvd, Austin, TX 78701-4082
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Austin
#3 Luxury Hotel in Austin
#3 Business Hotel in Austin
#8 Family Hotel in Austin
#10 Romantic Hotel in Austin
#12 Green Hotel in Austin
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Austin 5*
Number of rooms: 291
Official Description (provided by the hotel):
At Four Seasons Hotel Austin, luxurious accommodations and superb amenities are underlined by gracious Texas hospitality and five-star service. Centrally located in the heart of downtown Austin, perched on the shores of Lady Bird Lake and surrounded by lush gardens, the resort-like Hotel provides a convenient base for those looking to experience all the city has to offer, from upscale shopping on 2nd Street and dining on South Congress to sightseeing and outdoor pursuits on the adjacent Lady Bird Lake Hike & Bike Trail. A combination of comfort and elegance, the Hotel's 291 guest rooms - including 28 suites - offer views of either the lake or Austin's vibrant downtown cityscape. Services such as twice-daily housekeeping, in-room dining, dry cleaning and laundry and a 24-hour Concierge ensure guests enjoy a stress-free and productive stay. Diners savor prime steaks, fresh seafood and a world-class wine list in TRIO, the Hotel's award-winning modern steakhouse, featuring a chic dining room as well as unparalleled al fresco dining on the restaurant's lakeview terrace. Known locally as "Austin's Living Room," the Lobby Lounge offers guests a convenient spot to gather with friends for beer, wine, signature cocktails and light fare, or a post-dinner nightcap complete with live music, which is offered several nights a week. Guests seeking relaxation and rejuvenation can spend the day in the outdoor saltwater pool, working out in the 24-hour Fitness Center or relaxing with a soothing massage, body treatment or facial in The Spa. ... more   less 
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Also Known As:
4 Seasons Hotel Austin
Four Seasons Austin
Austin Four Seasons

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