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“First Visit to Austin, TX”

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Four Seasons Hotel Austin
Ranked #7 of 201 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 27, 2014

Customer service was excellent, felt at home and welcomed. The conceirge guided us to experience Austin to its fullest. Friendly service from check-in through check-out. The room was clean and the bed was very comfortable.

  • Stayed: March 2014, traveled on business
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Thank FamilyBeachVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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971 - 977 of 1,861 reviews

Reviewed March 26, 2014

Some Four Seasons are too formal or expensive, but this hotel has captured Austin's vibe perfectly. Excellent, professional service, but not too stuffy. It has a relaxed Texas charm, a great bar for cocktails and conversation, and a beautiful view of the lake outback.

Room Tip: River view rooms no doubt cost more but are worth considering.
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  • Stayed: March 2014, traveled with family
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Thank LtDexter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2014

The Four Seasons is a beautiful hotel located on Town Lake in Austin. The service is impeccable and the decor is warm and comfortable. The staff is very friendly and eager to help you. The food is excellent and the chef is eager to please special requests. ( We are vegans.)

  • Stayed: February 2014, traveled on business
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Thank Al B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

The Four Seasons Austin is beautifully set on Lady Bird Lake. It has the most beautiful views and you would never guess that you are in downtown Austin. It's very serene. The Spa is very serene. Couldn't get any better than this place!!

Room Tip: Ask for a room with a view of the lake :)
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  • Stayed: March 2014, traveled with family
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Thank mlgrubb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

The main hotel staff and the location are both excellent. The level of service was above average. The spa experience was less than relaxing, and I cannot recommend it to anyone. For a 5 star hotel chain, it was certainly a disappointment.

  • Stayed: March 2014, traveled with family
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Thank G T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsaustin, Manager at Four Seasons Hotel Austin, responded to this reviewResponded March 26, 2014

Dear GT,
Thank you for sharing some comments about your recent stay at Four Seasons Hotel Austin. We're so glad you found both the location and hotel staff service to be "excellent" - I couldn't agree more! However, I was disappointed to learn that your Spa visit was not the relaxing experience we always strive to provide. If possible, I would love the opportunity to gain further insight by connecting at your convenience.
I hope to have the pleasure of speaking with you soon and welcoming you back to Austin and The Spa in the future.
Best Regards,
Mary Kate Piotrowski
Spa Director
(512) 685-8155

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

Mid level hotel, trading as a four seasons. I was surprised and thought this may have been a different hotel that changed to a four seasons. Not the case. The room very average. now if they were charging hilton or marriott prices I'd say fine, but 600.00 per night even with it being SXSW is outrageous.

Room Tip: Don't pay four seasons prices at this hotel.
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  • Stayed: March 2014, traveled on business
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2  Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsaustin, General Manager at Four Seasons Hotel Austin, responded to this reviewResponded March 19, 2014

Dear Robert,
Thank you for sharing your recent experience at Four Seasons Hotel Austin on TripAdvisor. I was dismayed to hear that you felt your stay was not worthy of the brand as we pride ourselves on providing the same service that Four Seasons Hotels & Resorts are known for around the world.
I am excited to share that we have recently completed the design phase of a full room and bathroom enhancement that is due to be completed in 2014. I am confident these updates will ensure that we're meeting your expectations for our physical product in comparison to other Four Seasons.
With regards to your rate, our pricing is responsive to the local market conditions and can vary based upon occupancy and a variety of other factors. Should you need assistance with future bookings to ensure you receive the best rate available for the time desired, please feel free to contact me directly and I would be happy to assist you. Additionally, if you have any further feedback or wish to speak further about your experience, I would welcome the opportunity.
Please accept our thanks for your constructive feedback. We hope to have the opportunity to welcome you back to Four Seasons Hotel Austin in the future.
Sincerely,
Rob Hagelberg
General Manager

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Reviewed March 15, 2014

I travel often and stay in luxury hotels all over the world. I always return to the Four Seasons in Austin. I'm a regular. It's like coming home. The hotel smells like a spa. You are at ease the moment you walk in the door. I believe there is no other place to stay. Four Seasons has it all. Elegance, ease and comfort, class. That is the signature experience. The mattresses are divine (plan to purchase one myself), the service is lovely, and coffee in the AM is something I wake up looking forward to each morning. Nothing but sheer goodness.

Room Tip: ask for lake view, quiet, high floor.
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  • Stayed: March 2014, traveled on business
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Thank lauramfrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsaustin, General Manager at Four Seasons Hotel Austin, responded to this reviewResponded March 19, 2014

Dear Laura,

It gives me great pleasure to read a review such as your own, thank you for taking the time to write. We pride ourselves on creating an environment that is comforting, accessible and accommodating in every way possible, so I’m delighted to hear that you feel at ease on property stay after stay. It’s always appreciated when guests send us positive feedback and I look forward to sharing your compliments with the staff. To hear you enjoyed your time with us and felt like you were “coming home” has made my day! I hope we’ll have the pleasure of your company with us in Austin again soon.

Sincerely,
Rob Hagelberg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Austin

Address: 98 San Jacinto Blvd, Austin, TX 78701-4082
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Austin
#2 Luxury Hotel in Austin
#3 Business Hotel in Austin
#8 Family Hotel in Austin
#10 Romantic Hotel in Austin
#13 Green Hotel in Austin
Price Range: $438 - $884 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Austin 5*
Number of rooms: 294
Official Description (provided by the hotel):
At Four Seasons Hotel Austin, luxurious accommodations and superb amenities are underlined by gracious Texas hospitality and five-star service. Centrally located in the heart of downtown Austin, perched on the shores of Lady Bird Lake and surrounded by lush gardens, the resort-like Hotel provides a convenient base for those looking to experience all the city has to offer, from upscale shopping on 2nd Street and dining on South Congress to sightseeing and outdoor pursuits on the adjacent Lady Bird Lake Hike & Bike Trail. A combination of comfort and elegance, the Hotel's 294 guest rooms - including 33 suites - offer views of either the lake or Austin's vibrant downtown cityscape. Services such as twice-daily housekeeping, in-room dining, dry cleaning and laundry and a 24-hour Concierge ensure guests enjoy a stress-free and productive stay. Diners savor prime steaks, fresh seafood and a world-class wine list in TRIO, the Hotel's award-winning modern steakhouse, featuring a chic dining room as well as unparalleled al fresco dining on the restaurant's lakeview terrace. Known locally as "Austin's Living Room," the Lobby Lounge offers guests a convenient spot to gather with friends for beer, wine, signature cocktails and light fare, or a post-dinner nightcap complete with live music, which is offered several nights a week. Guests seeking relaxation and rejuvenation can spend the day in the outdoor saltwater pool, working out in the 24-hour Fitness Center or relaxing with a soothing massage, body treatment or facial in The Spa. ... more   less 
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Also Known As:
4 Seasons Hotel Austin
Four Seasons Austin
Austin Four Seasons

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