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“Expensive but you get what you pay for” 5 of 5 stars
Review of Four Seasons Hotel Austin

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Four Seasons Hotel Austin
Ranked #8 of 198 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
washington D.C.
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Expensive but you get what you pay for”
5 of 5 stars Reviewed October 11, 2013

Ok, so the Four Seasons Hotel in Austin is very expensive. The rooms are very nice, but really do not justify that level of cost. But, where else can you find an entire staff who can't wait to fulfill your every need and want. This is a culture of hospitality at the highest level. Me, I am just a guy, but my wife just transforms the second she walks in there and happy wife- happy life. Tough to put a price on that.Plus I also like the way the come across with any request. So going in, I consider the cost too high, coming out I figure it was worth every penny.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mrhoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,520 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (523)
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English first
Burbs of Boston
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 9, 2013

It's a little troubling to know that other guests are enjoying a significantly lower rate. After consulting a local resident, I was told the Four Seasons would be the best fit for my stay. I booked 4 nights during the Austin City Music Festival, I was quoted a rate of $709 with the 3rd night complimentary. As a regular patron of high-end hotels, I was completely disappointed with The Four Seasons-Austin. The bathroom was tiny and very basic, no drawer for toiletries and a small vanity. The tile seemed really cheap, the wallpaper and bathroom door was dingy and worn in with dirt. The room was so incredibly small, it couldn't safely accommodate a rollaway without completely obstructing access to the balcony. After commenting to the manager about the room size and lack of amenities promised to me, I will say he was very agreeable in making things better by offering to upgrade to a suite on our last night and lowering my room rate. After touring the city, I definitely would not stay at this hotel again. The staff was fantastic,the food was great and the view was pretty but the room was completely lacking.

Room Tip: Do not get a balcony corner room
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  • Stayed October 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank KokomoJenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsaustin, General Manager at Four Seasons Hotel Austin, responded to this review, October 15, 2013
Dear Jenny,
Thank you for taking the time to write a review following your Austin City Limits experience at the hotel. I was happy to hear you were impressed with the staff, view and food, but sorry that our rooms and bathrooms didn't meet the same high expectations. I can share that we are in the midst of finalizing our design for a bathroom renovation in 2014 that will make the area much more functional and spacious; our restaurant and 291 rooms will be getting a refresh in 2014 as well.
Feedback like yours has been instrumental in the planning process for our upcoming enhancements, so I appreciate you taking the time to provide your insight. I sincerely hope you will reconsider visiting us again during next year's ACL and I look forward to showing you and all of our guests the new, improved Four Seasons Hotel Austin.
Sincerely,
Rob Hagelberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 9, 2013

I can't say enough about The Four Seasons Austin. The rooms. The food. The service. Every single aspect of our stay was perfection. We had alot of "unusual" requests. They helped with every single one. There was not a detail overlooked. It's also the best place in Austin to meet friends for drinks or dinner!

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank reenietalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Helena, California
Level Contributor
74 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed October 8, 2013

Rated the #1 hotel in Austin, this property although quite good, does not quite live up to the high standards of other Four Seasons I have stayed in. But, the location is superb, within walking distance of downtown and the lively SoCo district. The rooms are on the smaller side and suggest a business traveler clientele.

The concierge service desk is excellent. As a newcomer to Austin, the personnel were helpful, engaging, and quite knowledgeable. Use them.

A word of caution, the shower tub is quite slippery.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank h2onab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed October 7, 2013

Valet was the best I have ever seen. View from hotel was beautiful!
Checkin was made easy and the room was spotless!!
The pool side service was incredible and we were well pampered.
We will definately stay here anytime we are in Austin!! Great location.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MelissaH2052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaumont,Tx
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 6, 2013

We have been visiting this hotel since the early 80's and never been disappointed .We have brought our children when they were young,as teenagers and put them up there on special occasions when they were students at UT and the visits have all succeed.The service and all personnel are first class.The facility is beautiful with an ideal location.The bar is especially festive and always hopping.This year all the ladies had hats on during the Kentucky Derby.Great hotel,great memories.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank oscardog9683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, New York
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed October 6, 2013

Stayed here while visiting daughter who goes to UT. It's not te closest hotel to the campus, but we weren't going to be walking,anyway. The staff was incredible, starting with the reservations staff to the bell staff, as well as restaurant and spa staff. Rooms are a bit on the small size, but those Four Seasons beds are so comfortable. Hotel is pretty close to Rainey or 6th Street, so its convenient to go out. Location is right on the lake, great for a run or to rent a kayak or canoe for an hour or 2. Pool area is also great. I'm always annoyed to pay for internet, but unfortunately, the luxury hotels all do it. Overall, they know how a guest is supposed to be treated, and if this hotel can fit within your budget, you should stay here

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Austin

Property: Four Seasons Hotel Austin
Address: 98 San Jacinto Blvd, Austin, TX 78701-4082
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Austin
#3 Business Hotel in Austin
#3 Luxury Hotel in Austin
#8 Family Hotel in Austin
#10 Romantic Hotel in Austin
#13 Green Hotel in Austin
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Four Seasons Hotel Austin 4.5*
Number of rooms: 291
Official Description (provided by the hotel):
At Four Seasons Hotel Austin, luxurious accommodations and superb amenities are underlined by gracious Texas hospitality and five-star service. Centrally located in the heart of downtown Austin, perched on the shores of Lady Bird Lake and surrounded by lush gardens, the resort-like Hotel provides a convenient base for those looking to experience all the city has to offer, from upscale shopping on 2nd Street and dining on South Congress to sightseeing and outdoor pursuits on the adjacent Lady Bird Lake Hike & Bike Trail. A combination of comfort and elegance, the Hotel's 291 guest rooms - including 28 suites - offer views of either the lake or Austin's vibrant downtown cityscape. Services such as twice-daily housekeeping, in-room dining, dry cleaning and laundry and a 24-hour Concierge ensure guests enjoy a stress-free and productive stay. Diners savor prime steaks, fresh seafood and a world-class wine list in TRIO, the Hotel's award-winning modern steakhouse, featuring a chic dining room as well as unparalleled al fresco dining on the restaurant's lakeview terrace. Known locally as "Austin's Living Room," the Lobby Lounge offers guests a convenient spot to gather with friends for beer, wine, signature cocktails and light fare, or a post-dinner nightcap complete with live music, which is offered several nights a week. Guests seeking relaxation and rejuvenation can spend the day in the outdoor saltwater pool, working out in the 24-hour Fitness Center or relaxing with a soothing massage, body treatment or facial in The Spa. ... more   less 
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Also Known As:
4 Seasons Hotel Austin
Four Seasons Austin
Austin Four Seasons

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