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“Another Fabulous stay at FS Austin” 5 of 5 stars
Review of Four Seasons Hotel Austin

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Four Seasons Hotel Austin
Ranked #8 of 198 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
houston tx
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Another Fabulous stay at FS Austin”
5 of 5 stars Reviewed July 8, 2013

We stay here several times a year and always enjoy it! Recently we stayed over the 4th of July weekend with our 2 and 5 year old girls. They always offer a crib, small refrigerator and complimentary kids toiletries. The hotel is not cheap but the service is excellent and all the complimentary touches make it well worth the price IMO. They had a nice 4th of July party by the pool with complimentary lunch buffet. Pool is always fun. A mix of families, couples and singles. Staff is attentive at the pool and offer complimentary fruit, smoothies and frozen grapes throughout the day. The hotel property faces lady bird lake and offers city or lake view rooms. We had a lake view balcony room and were able to watch the bats come out each night. We were also able to see some of the fireworks on the 4th however our view was somewhat limited due to otehr buildings (we knew this would be the case and were just happy to see some fireworks). Trio is a great dining option and is located on the ground floor which overlooks the grounds. We enjoy dining on the patio at Trio. Trio offered a wonderful 4th of July buffett with short ribs, BBQ shrimp and lots of other yummy food. The bar is always festive at night with good food/beverage offerings and live music. We enjoyed running every morning along the trails at the base of the hotel along the lake. Their is a dock on the water below the hotel which our girls love to stand on and watch the turtles and fish. Lots of people canoeing and paddle boarding on the lake. There is a rental place on the lake right below the FS hotel. The hotel is within walking distance to 2nd street area which offers nice shopping, The Children's museum and many dining choices. Highly recommend this hotel for families, couples or girls weekend.

Room Tip: select a lakeview balcony room. Nice to watch the bats come out at night or to enjoy coffee in the m...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank winelover1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (523)
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English first
Tuscola Texas
Level Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 8, 2013

Friendliness and professionalism from the front door to the front desk. It is in a great location on the beautiful lake. Request a lake view!Maid service twice a day, they even folded up our old clothes that was thrown around the room.You can walk to 6th street or the convention center easily. I did not use the restaurant.

Room Tip: If you want a great view I would request something over the 5th story.
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank clane20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed July 7, 2013

I love this hotel! I have stayed here many, many times over the years and I still love it just as much. It has a Texas feel, which I really like. The back of the hotel overlooks the lake (although the trees have grown so tall it’s hard to see). There is a gently rolling hill down to the bike/jogging path, which is a beehive of activity. You are in downtown Austin but honestly feel like you are at a resort in the country. It’s very serene and peaceful. There are hammocks and benches outside for relaxation. Just overall a great vibe.
The rooms are a good size, which is important to me. The bathroom is decent, not opulent but just fine. I had a lovely view of trees. The bed was comfortable. I know the hotel allows dogs as I saw quite a few. The service was generally very good. Overnight parking is $32.50, which seems pretty steep, but maybe that is market rate for downtown. A glass of wine in the happening bar was $10, which seems quite reasonable. The bar is a great place to people watch and visit. The food is consistently good at the restaurant and there is a beautiful outdoor seating area in nice weather.
I had a couple of glitches in my room but the engineer was very quick to get those fixed, which I appreciated. I did not visit the spa or the gym but they looked nice. I did visit the pool, which was a super way to spend an afternoon. There are attendants to bring you drink or food if desired. I couldn’t have been happier with my visit and highly recommend the Four Seasons!

  • Stayed July 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank AMM5226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
Level Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed July 6, 2013

Spent four days here on business. The hotel is nice, but service was hit and miss. For example, some times I had doormen opening doors and offering me water, and other times, I was ignored. Same thing in the restaurant Trio. First night for dinner, I had excellent service from Justin. The next day at breakfast, the waiter ignored me for ten minutes, then, took my order, brought it, and never came back until he brought my bill. The next night, I brought a VIP musician. As I went to drop off my briefcase in the room, he asked for a table. They first told him no problem, then, said it would be a 15 minute wait because they were short staffed. They had 1waiter. The bus boy was pulled from lawn maintenance to cover. My grouper was cold when it arrived, and it took forever. Very embarrassed in front of my guests.

The room was comfortable and quiet, however, I noticed long black hair on the bathroom floor that was not mine! It stayed for a day until I picked it up.

In this price range, I expect more than just good...

  • Stayed July 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Anthony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsaustin, General Manager at Four Seasons Hotel Austin, responded to this review, July 11, 2013
Dear Anthony,
I want to thank you for the generous four stars you gave us in your recent review of your stay at Four Seasons Hotel Austin. Based on your comments, I'm not sure we lived up to that rating and I'm certain we didn't live up to our typical standards of Four Seasons service.

I will be sure to personally address the inconsistencies in service with our staff. There is no excuse for the lapses you describe, regardless of our staffing levels.

Thank you again for taking the time to share your feedback. I do hope you will consider returning again to Four Seasons Hotel Austin; please don't hesitate to reach out to me personally if I may be of any assistance.

Best regards,
Ed Gannon
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, CT
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 4, 2013

I can't think of a single thing that could have been better except the wifi service. Even during checkout when the billing system failed, I was allowed to proceed and have my final receipt emailed. The cocktail lounge is amazing, the pool was the best and the two breakfasts we ate at in the restaurant there were to die for. I almost wish I had never stayed there because now I am spoiled.

Let me give you an example. Most hotels have pools...even nice pools. This had a cabana, a bar and a place to get communal supplies like toys, sunscreen and towels. I overheard a guest asking an attendant to get him swim goggles, and I laughed...until the attendant actually brought him the goggles.

When the valet would give us our car, he would offer us water for the drive. They have a free shoe shining service and a laundry service. The bed was super-comfy. I never once had to adjust the air room temperature.

I loved this hotel and will stay there any chance I get.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank catriotinct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 3, 2013

We thoroughly enjoyed our stay at the Four Seasons Austin. I can't think of anything negative to say. Everything was perfect!! We were able to walk or take pedicabs to almost everywhere we went. We took the city transit bus to and from the hotel which was more comfortable than a cab and cost only $1 each way per person.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank rthom123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsaustin, General Manager at Four Seasons Hotel Austin, responded to this review, July 11, 2013
Dear rthom123,

Thank you for taking a moment to write a review about your recent stay at Four Seasons Hotel Austin. I’m glad to hear our location in the city center made your Austin exploration more convenient. We do take pride in our property’s proximity to the hubbub of Austin culture. And, of course, it’s always wonderful to hear when a guest has nothing negative to say about their stay! Thank you again, I hope you won’t wait too long to visit us again in the future.

Sincerely,
Rob Hagelberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2013

Cocktails, snacks, and a "happening place"! Friday night the bar was packed. Food, drinks and service was great. Fun,fun, fun! We started with the wife and I at cocktail hour and by 7:30 PM we had 10 of us at the table. Variety of food was great, beer was cold, and the view was fabulous.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Robert4591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsaustin, General Manager at Four Seasons Hotel Austin, responded to this review, July 11, 2013
Dear Robert4591,

Thank you for taking the time to write such a great review. I’m thrilled to hear your experience in the Lobby Lounge was so much fun! It certainly says something when the party grows from two to ten. I’m happy you found the service and food to meet your expectations and that the view added to the experience. Visit us anytime; we look forward to welcoming you back soon!

Sincerely,
Rob Hagelberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Austin

Property: Four Seasons Hotel Austin
Address: 98 San Jacinto Blvd, Austin, TX 78701-4082
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Austin
#3 Luxury Hotel in Austin
#3 Business Hotel in Austin
#8 Family Hotel in Austin
#10 Romantic Hotel in Austin
#13 Green Hotel in Austin
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Four Seasons Hotel Austin 4.5*
Number of rooms: 291
Official Description (provided by the hotel):
At Four Seasons Hotel Austin, luxurious accommodations and superb amenities are underlined by gracious Texas hospitality and five-star service. Centrally located in the heart of downtown Austin, perched on the shores of Lady Bird Lake and surrounded by lush gardens, the resort-like Hotel provides a convenient base for those looking to experience all the city has to offer, from upscale shopping on 2nd Street and dining on South Congress to sightseeing and outdoor pursuits on the adjacent Lady Bird Lake Hike & Bike Trail. A combination of comfort and elegance, the Hotel's 291 guest rooms - including 28 suites - offer views of either the lake or Austin's vibrant downtown cityscape. Services such as twice-daily housekeeping, in-room dining, dry cleaning and laundry and a 24-hour Concierge ensure guests enjoy a stress-free and productive stay. Diners savor prime steaks, fresh seafood and a world-class wine list in TRIO, the Hotel's award-winning modern steakhouse, featuring a chic dining room as well as unparalleled al fresco dining on the restaurant's lakeview terrace. Known locally as "Austin's Living Room," the Lobby Lounge offers guests a convenient spot to gather with friends for beer, wine, signature cocktails and light fare, or a post-dinner nightcap complete with live music, which is offered several nights a week. Guests seeking relaxation and rejuvenation can spend the day in the outdoor saltwater pool, working out in the 24-hour Fitness Center or relaxing with a soothing massage, body treatment or facial in The Spa. ... more   less 
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Also Known As:
4 Seasons Hotel Austin
Four Seasons Austin
Austin Four Seasons

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