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“Needs Overhauling”

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Four Seasons Hotel Austin
Ranked #9 of 200 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
texas
Level Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Needs Overhauling”
3 of 5 bubbles Reviewed February 25, 2013

I have stayed at this hotel many, many times over the years, but it is getting worn looking and needs a complete remodel. The location is still outstanding on Lake Austin. Until it is remodeled, I will stay elsewhere now. The Austin Four Seasons is overpriced and does not live up to the Four Seasons reputation.

Room Tip: request a room higher up, away from elevators, overlooking the lake, rowdier clientele on Texas foot...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Freethacowlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsaustin, General Manager at Four Seasons Hotel Austin, responded to this review, February 28, 2013
Dear freethacowlow,
Thank you for taking the time to share your thoughts about Four Seasons Hotel Austin and the reasons why you may not return to the Hotel in the future.

I was truly sorry to hear you didn't find the hotel's appearance as inviting as your previous stays, and want to assure you we take such feedback seriously. I can share that we are in the early planning stages of enhancements to the guest rooms, although at this point we do not yet have a firm completion date.

In the meantime, I invite you to contact me directly if you have any additional comments or suggestions of how we could improve your stay in the future. Thank you again for your candid comments and I hope to have the opportunity to welcome you back next time you're in Austin!

Sincerely,
Rob Hagelberg
General Manager
(512) 685-8035
rob.hagelberg@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,685 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (562)
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English first
Richmond, Texas
Level Contributor
122 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

Got to speak at a conference held at this hotel, and so got comped for two nights. Overall it was a wonderful experience. Everyone I dealt with, from the front desk to valet to parking guy to conceirge, all were very helpful, prompt and informative. A few outstanding points:

While everything about the stay was good, if I could I would give the service and the sleep quality both sixes. Really, really, good.

When I first went to my room, with my luggage in tow with the valet, he offered to get ice for me. As I had a cooler with me, I said sure, and he promptly brought me lots of ice. What I discovered later, the ice machine is behind a locked unmarked door on the hallway. So the ONLY way to get ICE is with some assistance.

There was a fresh bottle of water waiting in my room for me each day, for free. That was greatly appreciated. The head of the Upscale Hotel Association will no doubt be sending a stern letter to the manager of the Four Seasons over this.

The bedding was WONDERFUL. I am a picky sleeper, and it was an amazing bed to sleep on. As I happened by the conceirge the next day I mentioned I would have to get one of those beds, and he pointed out they are custom units made to their spec by Stearns and Foster, and that they can be ordered. He then proceeded to hand me a price sheet. Nice.

As you'd imagine, the on-site restaurant is good, and pricey. I had breakfast one morning there. Eggs benedict, juice, coffee, that's it. $36 with tip. The eggs benedict were exceptional.

I was on the street side ("city view rooms"), only the third floor, and I never noticed any traffic noise, especially not at night.

I was almost at the end of the hallway, and still got very good high speed wireless reception. $10/day, if I remember correctly. I noted there were at least three different wireless hubs for the hotel. It is about time SOMEBODY realized that in a large property you need multiple hubs at different locations so everyone can get good access.

When I was ready to check out of my room, I asked if they could put my bags in my car, and specified which went in the trunk and which in the front seat. It was done just as instructed, and waiting for me when I finally left hours later.

The views out back, on the riverside, are very nice. Especially the Adirondack chairs under the sprawling live oak. Very peaceful.

Overall, I would LOVE to stay here again.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Godzilladude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

The truth be told, this hotel needs a serious updating. For what you pay, the rooms are small and outdated big time.

But, the location and the super staff at this hotel make it almost impossible for it not to be the first choice when I am in one of my favorite cities. I rotate out about every other time I go to Austin, but invariably return, hoping that there has been a face lift.

Food at the restaurant is good, but with so many other great choices nearby at much less, its hard to go that route unless you do room service. And room service is one of the best, if not the best in town.

The one thing that still grates on me is the high cost of overnight parking. The $30 plus tax rate is almost as much as the cost of a car rental. And, being in Texas without a car is just plain nuts.

Room Tip: Go for the balconies facing Lady Bird Lake. Be sure to get above the fourth floor though of the pow...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ArCDawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

This Hotel is one of the best managed Hotels I have ever stayed at-anywhere in the world.
The staff were excellent and obviously enjoyed coming to work each day.
Concierge Liz went above the call of duty and helped us complete a business transaction.Nothing was too much and not only was she patient, but always had a smile.
The other staff members were all excellent and there were no weak links.
The restaurant was world class as were everything else the Hotel offered.
We will definitely be back and this Hotel is strongly recommended.

Room Tip: Our room had a view of the Lake.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anthony f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Neches, Texas
1 review
5 of 5 bubbles Reviewed February 21, 2013

We were visiting our children in Austin and wanted a place that was kid friendly but that also had a good restaurant and bar. The Four Seasons was the place. The food at the Trio restaurant was outstanding, the wine list great and service even better. In the morning, it was nice to sit on the outside patio for breakfast and visit with our children and grandchildren. The hotel restaurant is located on the lake and a walking trail. After breakfast we took the grandchildren down to the lake and hung around for a hour or so . We all had a wonderful time.
After hours the hotel bar has a great bar menu. It also is a nice place to people watch. Occassionally you may see a celebrity or two. In all, the Four Seasons is a great place for singles as well as families!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 21, 2013

My three day stay at the four seasons was amazing. I always love staying at this hotel. As always the service from the front drive to cattering go above and beyond to full fill your request. As I entered the hotel, staff was there to greet and help direct me to the front desk. this place is first class.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank proxy r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
1 review
5 of 5 bubbles Reviewed February 20, 2013

We brought some friends to visit Austin for the first time and they were blown away by both the city of Austin and the Four Seasons Hotel. The location, on the lake, was perfect and the Four Season staff were pleasant, attentive and helpful in every way. If you get a chance to dine in the restaurant, TRIO, with its' fun menu and wine list, you will not be disappointed.

Room Tip: Go for the Lake view room - well worth it for the beautiful view and balcony.
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Austin

Property: Four Seasons Hotel Austin
Address: 98 San Jacinto Blvd, Austin, TX 78701-4082
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Austin
#3 Luxury Hotel in Austin
#3 Business Hotel in Austin
#8 Family Hotel in Austin
#10 Romantic Hotel in Austin
#13 Green Hotel in Austin
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Austin 5*
Number of rooms: 291
Official Description (provided by the hotel):
At Four Seasons Hotel Austin, luxurious accommodations and superb amenities are underlined by gracious Texas hospitality and five-star service. Centrally located in the heart of downtown Austin, perched on the shores of Lady Bird Lake and surrounded by lush gardens, the resort-like Hotel provides a convenient base for those looking to experience all the city has to offer, from upscale shopping on 2nd Street and dining on South Congress to sightseeing and outdoor pursuits on the adjacent Lady Bird Lake Hike & Bike Trail. A combination of comfort and elegance, the Hotel's 291 guest rooms - including 28 suites - offer views of either the lake or Austin's vibrant downtown cityscape. Services such as twice-daily housekeeping, in-room dining, dry cleaning and laundry and a 24-hour Concierge ensure guests enjoy a stress-free and productive stay. Diners savor prime steaks, fresh seafood and a world-class wine list in TRIO, the Hotel's award-winning modern steakhouse, featuring a chic dining room as well as unparalleled al fresco dining on the restaurant's lakeview terrace. Known locally as "Austin's Living Room," the Lobby Lounge offers guests a convenient spot to gather with friends for beer, wine, signature cocktails and light fare, or a post-dinner nightcap complete with live music, which is offered several nights a week. Guests seeking relaxation and rejuvenation can spend the day in the outdoor saltwater pool, working out in the 24-hour Fitness Center or relaxing with a soothing massage, body treatment or facial in The Spa. ... more   less 
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Also Known As:
4 Seasons Hotel Austin
Four Seasons Austin
Austin Four Seasons

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