We booked the Four Seasons for our visit to Austin as we figured that for the extra cash, we couldn't go wrong. We were wrong! While the lobby was very nice, our bedroom hadn't been updated since at least the 1990s and the view was not as nice as the one shown on the web site. (Even though we had a river view, there was some kind of industrial construction taking place off to the left.) It was definitely not the Four Seasons experience we were expecting. To be fair to them, when we complained, the hotel manager, Sara(h?), was very nice and offered to show us a suite but couldn't do so until the next day. We opted to check out and go to the nearby W hotel rather than wait around.
The reason we are giving it a 'poor' rating rather than 'average' is that given the relative cost of staying at the Four Seasons, the least they could do would be to have reasonably new rooms for their guests. Sorry, but for what you pay, there are much nicer options in Austin.
- Official Description (provided by the hotel):
- At Four Seasons Hotel Austin, luxurious accommodations and superb amenities are underlined by gracious Texas hospitality and five-star service. Centrally located in the heart of downtown Austin, perched on the shores of Lady Bird Lake and surrounded by lush gardens, the resort-like Hotel provides a convenient base for those looking to experience all the city has to offer, from upscale shopping on 2nd Street and dining on South Congress to sightseeing and outdoor pursuits on the adjacent Lady Bird Lake Hike & Bike Trail. A combination of comfort and elegance, the Hotel's 291 guest rooms - including 28 suites - offer views of either the lake or Austin's vibrant downtown cityscape. Services such as twice-daily housekeeping, in-room dining, dry cleaning and laundry and a 24-hour Concierge ensure guests enjoy a stress-free and productive stay. Diners savor prime steaks, fresh seafood and a world-class wine list in TRIO, the Hotel's award-winning modern steakhouse, featuring a chic dining room as well as unparalleled al fresco dining on the restaurant's lakeview terrace. Known locally as "Austin's Living Room," the Lobby Lounge offers guests a convenient spot to gather with friends for beer, wine, signature cocktails and light fare, or a post-dinner nightcap complete with live music, which is offered several nights a week. Guests seeking relaxation and rejuvenation can spend the day in the outdoor saltwater pool, working out in the 24-hour Fitness Center or relaxing with a soothing massage, body treatment or facial in The Spa. ... more less
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- Also Known As:
- 4 Seasons Hotel Austin
- Four Seasons Austin
- Austin Four Seasons