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“Would not stay at this hotel again until they've finished the refurb” 2 of 5 bubbles
Review of Hilton Garden Inn Austin Downtown/Convention Center

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Hilton Garden Inn Austin Downtown/Convention Center
Ranked #49 of 197 Hotels in Austin
GreenLeadersGold level
UK
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Would not stay at this hotel again until they've finished the refurb”
2 of 5 bubbles Reviewed November 23, 2006

This hotel is under major re-construction.This was pointed out before we booked but the scale of the refurb was not emphasised. Staff helpful and room was good but this really was staying on a construction site. Although it calls itself a Hilton, it doesn't offer the full range of Hilton savings if you have a Hilton card (eg rebate on parking).

If you don't know Austin, get to know about the Dillo, a free bus service. One line stops near the hotel and it is an excellent way for the visitor to see central Austin.

  • Liked — Nice room
  • Disliked — Major construction site
  • Tips/Secrets — Wait until refurb is finished
  • Stayed November 2006, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank ROBBINGHOOD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,153 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (174)
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English first
Dallas, TX
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed September 4, 2006

Stayed at the Capitol Place Hotel (Hilton Garden) on Labor day weekend 2006. First disappointment was the lack of balconies that were confirmed during reservations. We were told that balconies could be requested, but not confirmed. Turns out there aren't any balconies at all!!! Big disappointment as we were we checking in when this was revealed.

Second problem were the dozens of crickets in our room - coming out of our luggage and hopping all over the floors. We fell asleep to thier chirping IN the room.

The bathrooms are TINY. Trying to share privacy with one bathroom you can barely turn around in was awful.

The pool looks very cool from the lobby, with its huge waterfall. But once outside, it was very small, with few places to sit around the perimeter. The hot tub was filthy and smelly and I still cannot get the stench out of my family's swim suits.

I was told there is a huge remodel coming up - I hope they clean this place up. It has potential, but doesn't cut it as it stands.

Although the location was ideal - steps from 6th street - I would not stay here again.

  • Liked — Location
  • Disliked — Everything else
  • Tips/Secrets — Stay somewhere else
  • Stayed August 2006, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank suzburak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed April 25, 2006

If your number one concern in a hotel is a good nights sleep, this hotel is for you. The bed was great. The staff was also friendly, the meal prices (including room service) reasonable and the location is great.
Yes, the hotel is right by the highway but road noise was not an issue in our room. Yes, the place is also tired. However a staff member told me that, along with now flying the Hilton flag, the new management team is going to spend 10 million dollars on the place. So I suspect that once the construction pains are over this hotel is well placed to compete for convention business and for visitors who want to be where the action is.
In other words all the previous reviews (and this one) will shortly mean squat.
Other notes; valet parking is $15 a day (but friendly and efficient). This is the only hotel I have ever been in where there are NO local newspapers available (I noticed a lack of newspaper boxes in Austin in general). There is no gift shop. The roof top bar closes at twelve, but given the hotels proximity to Austins late night scene I can see how they can't compete.

  • Stayed April 2006, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lakewood, nj
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed April 2, 2006

This is now a Hilton Property. I booked 4 people from my office at this hotel for business.They had to return the next week and asked me to put them someplace else.One had a problem with the faucet and had to switch rooms then something else was wrong. They also said it wasn't a great part of town.They really didn't seem to have anything good to say about the hotel.

Stayed March 2006, traveled on business
Helpful?
5 Thank silverton143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, TX
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed February 8, 2006

My fiance and I had our April 2006 wedding reception booked here. Last week the catering director, Rachel Combs, called to tell us that due to a technicality related to a change of ownership (it is now the Capitol Place Hotel), all contracts were being terminated, yet we had been assured when we signed the contract last May that the new owners would honor all existing contracts. My fiance and I are devastated! We are having trouble finding a new location for our reception and the hotel as done little more than return our deposit. The former Crowne Plaza/new Capitol Place Hotel is a terrible hotel with unethical, unscrupulous business practices! Watch out!!!

  • Stayed February 2006
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank sadbride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, FL
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed January 10, 2006

It is all about location for this hotel. It is within walking distance of the Warehouse district and 6th Street....tons of bars & restaurants. The rooms were clean and the bed was very comfortable. The rooftop bar/restaurant is nice. Wonderful views. The staff was friendly and the jaccuzzi outside is cool.

  • Stayed October 2005
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank shoppingcocopop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed October 12, 2005

I stayed in the Crowne Plaza during the Austin City Limits Festival, which also coincided with the evacuation of Houston for Hurricane Rita. Needless to say, the hotel was full to capacity - but you would never have known it - the staff managed beautifully.

The rooms at the Crowne are large, bathrooms a bit small. This is an older hotel, so it's a little tired, but still OK. I-35 is right next door, so there is traffic noise, particularly the jake brakes on trucks.

Location is great, 100 yards from the activities of 6th Street. Also, great tex-mex for breakfast, Angelas, nearby. Ask the valet, who do a great job too.

Really the only major detriment was threadbare sheets, but the beds were double-sheeted which is always nice.

My husband is going back again in October (Rita caused the cancellation of his High School Reunion on the original trip) and is happily booked into the Crowne again.

  • Stayed September 2005
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank FortLauderdaleGerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Property: Hilton Garden Inn Austin Downtown/Convention Center
Address: 500 N Interstate 35, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Austin
#66 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin

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