We had several issues with this hotel. When I politely brought it to their attention, the responce was "We will see what we can do" and they turned and walked away.
Nothing was ever done. Every one I meet their had the same complaints with the same responses.
First off, they keep the place as cold as a refrigerator. I mean the ALL the men there wore coat everywhere in the hotel it was so cold. The Hotel would not turn on the heat. We were there during a cold weekend in Austin. Even our conference room was cold.
Next, the parking was crazy. There was a very narrow drive up and you could see where tons of cars hit the wall. OUCH. Valet is there to park it but if it gets hurt how will you prove they did it? We were told we can park on level 3,4, and 5 but when we get up there every parking spot has a sign Reserved For Lotto Personnel All Others Will Be Towed." All those spots are the hotel parking. Wish they would have told us before we went up and back down again to confirm where to park.
The staff would ignore the customers and were so rude. I have yet to experience that kind of rudeness anywhere. House keeping staff were very nice. And the rooms were very clean.
Here is an example of passive aggressive by the staff. When we complained of the parking fee the response was you can park for free on the street from 10 pm to 8:00 am but they are not responsible should anything happens to your car. OKAY so we are thinking safety, cars run the risk of beeing broken into but what are the odds. We used the parking garage but later found out what they meant. BIRD POOOOO. Cars were plastered with it. WOW A simple if you park on the street you will get bird poo on your car. I understood why she smiled after her commit about parking on the street.
The hotel is run down and in need of repairs in places. There was a damaged wall by our window and a missing picture.
A Key Card is required to go up and down the elevator. BTW one of the elevators is broken. We went in and used our key card and give us a red light instead of green. We thought the card went bad again for the hundreth time. But one of the staff came by and said that it was not working. How much does it cost to write "Out of order" and post it on the door and in the elevator. Oh yea the staff is rude and hates to work. What was I thinking.
Sad thing is I'm not the only one who felt this way.
Getting around in the hotel is difficult because the key cards don't always work and it wasn't just our card. All our friends who stayed in the same place had the same problem. So if your card went out you had to wait for someone to come along who would use there card to help you get to anther floor.
I could not believe they want to charge us 129 per night plus 25.00/night plus taxes on the room and parking for an ordinary room.
We had a group of about 25 rooms and got a discount on the room but it was still way over priced for what you get. Crazy. Is all I can say.
The Restaurant was not reliable when it comes to being open or closed. We went up there for lunch and it was closed. It was closed several times when we went to eat there. I never had the chance to eat there. But from what I was told from the guest, it was not that great, no bad but not great. But very pricey.
The list continues but I'd rather move forward and forget about this hell hole.
- Official Description (provided by the hotel):
- Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more less
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- Also Known As:
- Hilton Garden Inn Austin Downtown Hotel Austin
- Austin Hilton Garden Inn
- Hilton Austin