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“Hilton Garden Inn, Austin”

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Hilton Garden Inn Austin Downtown/Convention Center
Ranked #53 of 202 Hotels in Austin
GreenLeadersGold level
REMSEN
2 reviews
“Hilton Garden Inn, Austin”
Reviewed August 2, 2013

This hotel was reasonably priced, very clean and safe. The staff was wonderful and the bed was out of this world! I've never slept so well in a hotel before. The only draw back was that my room looked on the interior courtyard/lounging area and there were usually several people down there enjoying themselves. The sound carried to my room, but it was never extremely loud or late.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank AMY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, Front Office Supervisor at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, August 8, 2013
Dear Amy,

Thanks for taking the time to post your review about your recent stay experience at the Hilton Garden Inn Austin Downtown, it's always refreshing to hear when we have met and exceeded the expectation of our guests.

We continue to strive in providing a clean, friendly and safe environment for our guests, if your travels should bring you back to the Austin area we look forward to being of service to you.
Thanks again and have a great weekend.

Chris Conn
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Scottsdale, Arizona
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed August 1, 2013

AMAZING, Great General manager, Shannon in sales was able to match the Marriott rate. Check out the Bar on the 18th floor and the outdoor pool and hot tub reminds me a a grotto you would find in Hollywood. The front desk staff knew everything about what was going on in the hotel and in town

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravBizNpleasure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, Front Office Supervisor at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, August 8, 2013
Dear TravBizNpleasure,

Thanks for taking the time to post your review about your recent stay experience at the Hilton Garden Inn Austin Downtown, it's always refreshing to hear when we have met and exceeded the expectation of our guests.

We continue to strive in providing a clean, friendly and safe environment for our guests, if your travels should bring you back to the Austin area we look forward to being of service to you.
Thanks again and have a great weekend.

Chris Conn
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 1, 2013

This is probably one of the nicest Hilton Garden Inn's that I have stayed in. It gives you the feel of a full service Hilton hotel - grand entrance with valet service and 18th floor restaurant with views you can't beat. The staff is incredible! We encountered the General Manager, a southern gentleman, several times throughout our meeting. The Director of Sales, what a nice lady, greeted us as well! Our company selected this location for a conference and I'm so glad that they did. The meeting itself was flawless - excellent food, clean and well kept meeting space! The guestrooms are beautiful. The fitness center is great - very cool artwork too! The location is perfect! The staff provided great dinner recommendations within walking distance. I hope to come back to this location just to explore Austin. What a great city and hotel - very happy with our selection!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katie_vabeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, Front Office Supervisor at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, August 8, 2013
Dear Katie,

Thanks for taking the time to post your review about your recent stay experience at the Hilton Garden Inn Austin Downtown, it's always refreshing to hear when we have met and exceeded the expectation of our guests.

We continue to strive in providing a clean, friendly and safe environment for our guests, if your travels should bring you back to the Austin area we look forward to being of service to you.
Thanks again and have a great weekend.

Chris Conn
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sugar Land, Texas
1 review
Reviewed July 31, 2013

Great stay, very nice hotel, great location and the staff were so accomodating. I was so impressed by the pool and waterfall, great way to come back and unwind from a day of fun. I can't wait to go back!

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jorge M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fitzroy M, Front Office Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, August 1, 2013
Dear Jorge,
Thanks for taking the time to post your review on your recent stay at the Hilton Garden Inn Austin, it is always refreshing to hear when we have met and exceeded the expectations of our guests.
We continue to strive to provide a friendly, clean and safe environment for our guests, we look forward to being of service to you in the future should your travels bring you back to the Austin area.
Again thank you and have a wonderful day.

Fitzroy Mason
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, United States
1 review
Reviewed July 29, 2013

This hotel was excellent in every way! The staff was very friendly and assisted us "first timers" to the city by giving us maps and directions every day! The person who cleaned my room every day even organized my makeup on the counter for me.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lindsey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fitzroy M, Front Office Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, August 1, 2013
Dear Lindsey C,
Thanks for taking the time to post your review on your recent stay at the Hilton Garden Inn Austin, it is always refreshing to hear when we have met and exceeded the expectations of our guests.
We continue to strive to provide a friendly, clean and safe environment for our guests, we look forward to being of service to you in the near furture should your travels bring you back to the Austin area.
Again thank you and have a wonderful day.

Fitzroy Mason
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Orchard, United States
1 review
Reviewed July 28, 2013

Was very disappointed that it was very hot and humid my entire stay and when walking into the hotel it didn't make much of a difference from inside to outside. The room never cooled down and the conference room was even worse.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank April L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fitzroy M, Front Office Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, August 1, 2013
Dear April,
Thank you for taking the time to post your review about your recent stay at the HIlton Garden Inn Austin Downtown, I am disappointed to learn the your stay was less than satisfactory due to an air conditioning system and for that I do apologize.
We constantly strive to provide a friendly, clean and safe environment along with ensuring that our equipment is in good working condition for our guests.
Should your travels bring you back to the Austin area I hope that you will give us another opportunity to show that was a one time inconvenience. We look forward to being of service to you in the near furture.

Thank you and have a wonderful day.
Fitzroy Mason
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copperas Cove, United States
2 reviews
Reviewed July 25, 2013

Many attractions are within walking distance. Room was very clean and spacious. Staff was friendly and very helpful with a few amenities. I really enjoy Hilton brand hotels and always look forward to staying in one. I would definitely recommend the brand and this specific location, downtown Austin, Texas!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eric E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fitzroy M, Front Office Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, July 28, 2013
Dear Eric,
Thanks for taking the time to post your review about your recent stay experience at the Hilton Garden Inn Austin Downtown, it's always refreshing to hear when we have met and exceeded the expectation of our guests.
We continue to strive in providing a clean, friendly and safe environment for our guests, if your travels should bring you back to the Austin area we look forward to being of service to you.
Thanks again and have a great weekend.

Fitzroy Mason
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Property: Hilton Garden Inn Austin Downtown/Convention Center
Address: 500 N Interstate 35, Austin, TX 78701-3702
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Austin
#66 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin

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