I would love to commend Mr Tim Doughty for both his professionalism and dedication to the hotel guest. While the site is nice, but needs some updating its staff is outstanding. I arrived as was informed there was an issue with my reservation, and there were no more of my room types available. Within 10 Min as soultion was offered but was a not a suitable fit. After a fem moments later, not only was a room available, but a room that was perfect for a unplanned meeting the following day.
I have facilitated over 600+ two and three day seminars in hotel throughtout the US. I have worked with some good and some bad hotel staffs. Mr. Doughty only new I was a guest in need, we never discussed my former position and what I do for a living. His professionalism, dilligence, outside for the box approach to my issues was second to none. It reminded me of what I would have done if I was on the other side of that counter.
Going forward, this is my home away from hotel in Austin, please feel free to make it yours. Thank you Mr Doughty.
- Official Description (provided by the hotel):
- Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more less
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- Also Known As:
- Hilton Garden Inn Austin Downtown Hotel Austin
- Austin Hilton Garden Inn
- Hilton Austin