We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Skip this hotel, go to the Hilton down the street”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hilton Garden Inn Austin Downtown/Convention Center
Ranked #49 of 201 Hotels in Austin
GreenLeadersGold level
Reviewed October 21, 2012

I arrived at this hotel around 10pm with one goal, sleep. Check in was busy but the front desk staff was friendly and efficient. I boarded the elevator with a woman wearing a very skimpy outfit and her male companion who tried to convince me to use my key to get them on a different floor. I faked confusion to decline and rushed to my room. The room was of average condition and not as clean as I would have liked. The biggest issue was the sound of live music from 6th street until 2am!!! Luckily I travel with earplugs so it wasn't the end of the world. However, I've stayed at the Hilton which is a few blocks away and closer to 6th street and haven't had this problem so I will be there next time I'm in town. The only advantage of this hotel over the Hilton is the Hilton Garden Inn adjustable beds which are always amazing.

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank netgrl22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this reviewResponded October 25, 2012

Dear Netgrl22,

Thank you for your review from your most recent stay with us and we appreciate your business. Everyone loves the Garden Sleep System beds and we are excited that you were able to experience them. Our staff is always ready to be at your service and become your personal assistant for any needs you might have. In regards to the live music on 6th street, please understand that we can always arrange a different location for your guest room so that you do not have to utilize the Hilton on future stays. We are currently working with the City of Austin on noise ordinances becuase this comes up from time to time, depending on what is going on in the city, but we can always make this right to ensure you recieve a great nights sleep. Thank you again for your feedback and I look forward to seeing you return very soon!

At your service,

Blake Doran
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,269)
Traveler rating
Traveler type
Time of year
Language

985 - 991 of 1,269 reviews

Reviewed October 17, 2012

I recently stayed at The Hilton Garden Inn Austin Downtown during the ACL festival weekend. It was a really decent location within walking distance to a lot that Austin has to offer. Teh room was typical hotel but clean and comfortable and a great retreat after the long days of crowds and music at Zilker park. Our rate included daily breakfast which was abundant to say the least.
The best part of this hotel however was the staff. from check in to check out we were greeted with smiles, hellos, and willingness to help. The front desk staff were great and so welcoming. The valet staff were quick to get you a cab and get you on your way. The housekeepeing staff always said hello when passing in the hallways.The Breakfast staff were SO great, always so friendly and kept the coffee coming! we had an incident in our room which required an early morning visit from the maitenence team and i must say that Damien was just a huge help in our hour of need!
There's really nothing to complain about at all. We really had a nice time in Austin and were happy to have the Garden Inn as our home away from home!

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shelby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this reviewResponded October 25, 2012

Good Afternoon Shelby B,

We are pleased to hear about your excellent stay and cannot thank you enough for your business and wonderful review! Service is more critical than ever and our team strives on providing exceptional guest service. Our team is driven and understands the needs of our travelers by customizing each guest stay. Please contact me at anytime for future reservations and/or special requets and I look forward to seeing you soon!

At your service,

Blake Doran
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012

I recently stayed at the Hilton Garden Inn while attending a conference in the nearby convention center. For ease of access you can really only do better by staying at the 'proper' Hilton or Marriot hotels nearby. My group found the staff helpful and friendly at checkin and the rooms were spacious and well equipped. The provision of a proper Herman Miller desk chair is a nice touch for a venue which appears to cater more to business guests and I certainly appreciated having a proper chair to work in during convention downtimes.

A couple of niggles, one being that the bed had a fitted sheet over the mattress which was obviously too small and so kept coming loose overnight. Also the airconditioning seemed to work on the principle of frequent, strong blasts of cooling rather than a constant, quiet flow so until you get used to it the a/c can seem a bit loud while it's on.

One big positive to end on is that one of my colleagues lost his passport on departure and on calling the hotel the staff immediately checked the room and found it. As far as the helpfulness of the staff is concerned our experience was definitely not the same as that of other reviewers.

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Arend S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this reviewResponded October 25, 2012

Dear Arend S,

Thank you for selecting our hotel for your stay and we truly appreciate your excellent review! Our team takes tremendous pride on delivering exceptional guest service to all and we understand the importance of providing wonderful service and amenities to our travelers. Our mix of travelers will find our property unique, service driven, and located in the heart of downtown that gives you the ability to experience Austin to the fullest. Meetings or Leisure - we are your choice out of many becuase we are at your service. Thank you for your business and the team and I look forward to seeing you back soon. Please contact me directly for future reservations or special requests and have a wonderful week!

Best Regards,

Blake Doran
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

We were in a large group and booked 16 rooms almost a year in advance. Our rooms were guaranteed at 3:00 but I didn't get a room until 6:00. We sat and waited around 3 hours. We had booked all rooms in a group but they split us up between different floors.

We also booked a room for our group to meet in and we kept our raffle ticket items in there as well. Staff members were the only ones with keys and overnight several items were stolen. The most expensive being a Chi flat iron.

The staff was incredibly rude and unprofessional. Hilton is supposed to be a trustworthy chain with high standards, but after my visit I am reluctant to ever recommend this location.

The one positive thing I can add...the beds were comfortable. But if you want a comfy bed, just stay at a Marriott.

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Whitners_48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this reviewResponded October 25, 2012

Dear Whitners_48,

I sincerely apologize for the service issues you encountered during your most recent stay with us. I have personally addressed each one with the specific department and team member to ensure we eleveate our levels of service to exceed your expectations. From the moment you arrive to the day of your departure, it is our promise for you to have a 100% satisfactory stay each and every time. Our sales team has been in contact with you as well to make this right and I can assure you that we will always take these opportunities to improve our services and products for you. Please contact me at anytime for anything you might need so we may be at your service.

At your service,

Blake Doran
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2012

After lodging several formal complaints, I'm leaving this as a review.

I stayed at the Austin Garden Inn a few weeks ago. Upon leaving, I managed to leave an item there a cell phone battery and charger to be exact. I called the property, and I was directed to call their Housekeeping unit in order to check the lost and found.

After 15 phone calls which all went to voice mail (and were all unreturned) by myself and my significant other, I still haven't heard from the hotel. I have contacted the hotel manager by email (unreturned) and phone (voicemail, unreturned). Now I understand, my item was small and likely to never be seen again. But I at elast would like to have spoken with someone to TELL me that. Someone who could at least LOOK and say "No, I'm sorry, we don't have it." This is a terrible way to treat a customer. Not even a return call to acknowledge I exist. The front desk has not been able to help me, and no one even acknowledges I have a complaint or issue.

This is absolutely ridiculous. I will not be staying at a Hilton Garden Inn ever again, and I'm very wary about staying at any other Hilton properties. If this is how customer concerns are treated, then I'll take my business to Marriott instead.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fitzroy M, Front Office Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this reviewResponded October 18, 2012

Good Morning Sir,
We certainly do appreciate you staying at the Hilton Garden Inn Austin Downtown/Convention Center, I do apologize for the lack of response to your lost item. I do understand the frustration you experienced not knowing whether your item was recovered or not. I have spoken with our lost and found department and I was informed that your item was found and has been shipped to the address on file for you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2012

This hotel was clearly better than average. The location is perfect for access to Convention Center or Sixth St festivity. We were in town for a Texas game and we were very happy to be able to walk just a few blocks to the Sixth St bars and restaurants. It is about a mile and a half to walk to the UT stadium from here which we didn't mind. The rooms had nice coffee maker with MUGS (thank you, thank you, thank you) and EXTRA COFFEE (wow). We have a microwave and a fridge (not a minibar with overpriced stuff I don't want). We had a couch, coffee table and king bed so very roomy (Evolution Room with sofa was room type). The room seemed updated unlike some of the prior reviews. There is no morning room service but there is breakfast buffet in the hotel, but we walked one block north to a fantastic diner Carrob's instead. We travel a lot and felt this place was well above average for their attention to details that make for a good customer experience. Staff were friendly and helpful and asked us to please let them know if we weren't fully satisfied and they would refund our money.

Stayed: October 2012, traveled with friends
1  Thank DrFitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this reviewResponded October 15, 2012

Dear DrFitz,

Thank you for your wonderful review and it is our promise that you will have an excellent stay with us each and every time. Our team takes tremendous pride in our results driven by service and it is our goal to ensure you relax and have fun while visiting Austin. Please contact me for future reservations and special requests, so I may be at your service. Thank you for your loyalty and business - see you soon!

At your service,

Blake Doran
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2012

Stayed here while attending a conference across the street at the Convention Center. Your basic really expensive "big box" hotel with lots of people in uniforms running around. Room was quite large with a great view of the city. Located in the great downtown area of Austin. I felt like I was paying for all of the opulence, which I can do without. Staff was cordial if a bit "snooty". Would only stay here again for the convenience to downtown and/or convention center.

  • Stayed: January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this reviewResponded October 15, 2012

Dear JeffM,

We appreciate your review from your most recent stay with us and thank you for your business! Providing superior service and ensuring that you can count on us, is our number one priority. It is our Brand Promise that we deliver 100% satisfaction and I would like to discuss our opportunities with you at your earliest convenience. Your feedback is greatly appreciated and I look forward to speaking with you.

At your service,

Blake Doran
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Austin hotels
0.2 mi away
Hilton Austin
Hilton Austin
#28 of 201 in Austin
1,800 reviews
0.4 mi away
Hyatt Place Austin Downtown
0.7 mi away
Hyatt Regency Austin
Hyatt Regency Austin
#15 of 201 in Austin
2,226 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Omni Austin Hotel Downtown
0.5 mi away
Radisson Hotel & Suites Austin Downtown
0.9 mi away
DoubleTree Suites by Hilton - Austin
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Austin Downtown/Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701-3702
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Austin
#66 Business Hotel in Austin
Price Range: $111 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Hotels.com, Hotwire, Orbitz and getaroom.com so you can book your Hilton Garden Inn Austin Downtown/Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing