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Hilton Garden Inn Austin Downtown/Convention Center
Ranked #48 of 199 Hotels in Austin
GreenLeadersGold level
The Colony, Texas
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Nice Hotel”
Reviewed September 3, 2012

We stayed two nights at this hotel. The staff was very friendly and helpful. The room was a normal size room, the bed was comfortable. Most of all this was close to all the action on 6th street. Easy walk to the Capital and other attractions. We also had the breakfast buffet and it was a good buffet.

  • Stayed September 2012, traveled with family
    • Value
    • Location
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    • Service
Helpful?
1 Thank Daryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, September 4, 2012
Good Morning dlwebst,

Thank you for your 5 Star review from your most recent stay with us. We appreciate your business and feedback provided that highlights our excellent service and amenities provided to you and all travelers. We look foward to seeing you in the future and please let me know if we can ever assist you with future reservations and any special requests that you may have. Thank you again and have a wonderful week!

Always at your service,

Blake Doran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,170 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
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English first
Houston, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 3, 2012

Let me start by saying this is a very well managed hotel. Located on 4th St. the hotel is walking distance from the nightlife, restaurants and museums in downtown. It's also situated right next to I-35, the central highway in Austin, making it very easy for you to explore other parts of town as well. In addition to the convenient location... it is safe, clean and has great customer service. We stayed in a comfortable corner room on the 17th floor. The bathroom was narrow but beautiful with a big window overlooking I-35. The staff was friendly and extremely cooperative with our late checkout. The reason I would return and recommend this hotel to others is because the management seems very organized. I am impressed with their ability to cater too and satisfy a range of different guest from young people who wants to enjoy the nightlife in Austin to more mature couples and families who want a quiet and relaxing stay. Tip: the valet parking is pricey, so be sure to use street parking. Sundays are free.. take advantage of that!

Room Tip: Our corner room plus two two other rooms were sectioned off and given a private entrance, that the r...
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
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    • Service
Helpful?
1 Thank Vasooda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, September 4, 2012
Dear Vasooda,

Thank you for your review from your most recent stay with us and we truly appreciate your feedback and comments provided. We are pleased to hear that you enjoyed our excellent location and that we provided outstanding service to you and your family. We cannot wait to see you back in the future and please let us know if there is ever anything we can do to be of service or handle any special requests that you may have. Thank you and have a wonderful day!

Always at your service,

Blake Doran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Wildwood, New Jersey
Level Contributor
451 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
Reviewed August 30, 2012

Positives: Comfortable - no surprises; free cable internet; interesting tiny outdoor pool with a waterfall; good location.
Negatives: no free parking; valet parking was $26/day; breakfast buffet was $$. Door to my room did not lock (it sounded like it had closed and looked closed, but did not lock unless you pulled it closed); printer in the business center was broken and there was no easy way to print a boarding pass.

  • Stayed August 2012, traveled on business
    • Value
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Helpful?
Thank movieglue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, August 31, 2012
Dear Movieglue,

Thank you for your review from your most recent stay with us. We appreciate your comments about the great location of our hotel and the oustanding amenities we have to offer to every traveler. I sincerely apologize for the guest room door not closing properly and I appreicate your bringing this to our attention so we may re-align this specific door to close properly. Your feedback has been very helpful and if there is ever anything that myself or team can do to be of service, please let us know at anytime. Thank you and have an outstanding Labor Day Weekend!

Always at your service,

Blake Doran
General Manager
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Houston, Texas
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 28, 2012

From the warm and cordial greeting by doorman/valet to the genuine warmth of the guest service agents, to the detail exhibited by an impeccable housekeeping team, these hospitality pros "get it". Although the property didn't fly the typical architectural features of the brand, the execution of the core values were obvious. Even the obvious, but not hovering, presence of senior leadership orchestrating excellence in the restaurant or in the lobby on a Sunday was noted. It was like observing an orchestral performance. Little frustrations with a problematic lock and/or key card, lack of soft seating in our corner room, or the constant flow of conditioned air over your body as you slept in the most comfortable bed in the world, did little to "besmerch" this very positive guest experience. Thanks guys for an incredibly fine stay.

Room Tip: Exterior view rooms offer a great panorama of the Austin skyline
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  • Stayed August 2012, traveled on business
    • Value
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Helpful?
2 Thank Freezeone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, August 30, 2012
Good Morning Freezeone,

Thank you for your review from your most recent stay with us and we sincerely appreciate your feedback and comments provided in regards to our exceptional service provided to you. We are not your typical Hilton Garden Inn as you mentioned and our teams focus and #1 priority is to ensure 100% satisfaction to create extraordinary stays. Thank you for your business and I look foward to seeing you very soon!

Always at your service,

Blake Doran
General Manager
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houston
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 25, 2012

We always stay here when I come visit Austin. It's in the middle of all the action and walking distance to restraunts or a close cab ride away. The hotel is clean and comfortable. I enjoy the restraunt upstairs also.
The hotel GM, Blake, helped us last time we were here and he was so accommodating. It's been a while since we have received such great customer service. What I've come to know and respect about Hiltons. Will be back!

  • Stayed February 2012
    • Value
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Helpful?
1 Thank blondyandy6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, August 27, 2012
Good Morning BlondyAndy6,

Thank you for your review from your most recent stay with us. We are thrilled to hear about your extraordinary stay and we look foward to seeing you in the future! Our location is the right spot for any traveler visiting to Austin and our goal is to provide excellent service to you and all guest of ours to ensure you enjoy your time with us and especially the City of Austin! Thank you again for your wonderful comments and have a wonderful week!

Always at your service,

Blake Doran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 5, 2012

I stayed here for one week and had a king room 16th floor at the end of hallway. First I would say that the required $26 per night valet parking is outrageous and the outdated decor is a major turn off. My room was kinda cramped and the sheets were dirty so that wasn't what I signed up for. Also the doors are very loud and careless people have a tendency to constantly slam them which can be easily heard in your own room. The positive was that the bathroom was fairly big, the bed was comfortable, and the location is pretty close to all of the east 6th street craziness but the bums are attracted to that area as well.

PS- The internet service comes & goes and the elevator is a hassle.

  • Stayed August 2012, traveled solo
    • Value
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Helpful?
Thank madchiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, August 6, 2012
Dear madchiller,

Thank you for your review and we appreciate your feedback to help us improve our products and services for you, our most loyal guest. We know how important it is to be connected on the road and to have a problem free stay and we GTD 100% satisfaction. The team and I will personally address each issue to have them resolved so future impact does not occur. Thank you again for staying with us and if there is ever anything that we can do to be of service, please do not hesitate to let us know at anytime.

Always at your service,

Blake Doran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 1, 2012

I visited Austin for the weekend last month and got a great rate at this hotel for being right on 6th street downtown. The location was just what I was looking for and the the staff was really friendly! They have valet which is really convenient and the breakfast area has an awesome view of all of downtown. I would definitely suggest the hotel and return on my next trip.

Room Tip: West side so you view downtown
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  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, August 6, 2012
Good Morning Susan O,

Thank you for your review from your most recent stay with us and we truly appreciate your comments in regards to our location and price point. We were thrilled to hear that you had the opportunity to visit our restaurant, 18th Over Austin, and experience the best view in Downtown Austin. Our team's #1 priority is to ensure the care and comfort or your stay is exceptional and exceeds your expectations! I look foward to seeing you in the future and please let us know how we may be of service.

Always at your service,

Blake Doran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Property: Hilton Garden Inn Austin Downtown/Convention Center
Address: 500 N Interstate 35, Austin, TX 78701-3702
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Austin
#66 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin

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