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“Good location, superb staff assistance on places to go...” 5 of 5 bubbles
Review of Hilton Garden Inn Austin Downtown/Convention Center

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Hilton Garden Inn Austin Downtown/Convention Center
Ranked #50 of 197 Hotels in Austin
GreenLeadersGold level
Maryland
Level Contributor
319 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
“Good location, superb staff assistance on places to go...”
5 of 5 bubbles Reviewed April 27, 2012

The hotel is what 'what you see is what you get' - a Hilton Garden Inn near the heart of downtown. What made the visit particularly great was that there was a woman named Linda (special 'ambassador' as they call them) who pointed us to good restaurants, made reservations for us, wanted our feedback (in case she wasn't familiar with a place/event), and just provided a really welcoming atmosphere. I have been to many a hotel in my life, and never have I had (except at this Austin hotel) such a warm, friendly, and helpful group of staff.

Two other redeeming qualities: (1) there is a running trail not far from there called the Red River Trail which can be accessed about 0.5 miles from the entrance of the hotel, at the Four Seasons, right by the water and (2) there is an amazing bakery/bar/beer garden (yeah, I know) behind the hotel called 'Easy Tiger' where we went for breakfast each morning (best croissants and bread) and at night for refreshments. Great atmosphere.

Oh yes, and try their orange and watermelon water...just a small detail that was really enjoyable (and doable at home).

  • Stayed April 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pannipannini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, May 2, 2012
Good Morning Pannipannini,

Thank you for your review from your most recent stay with us. Our mission is the care and comfort of your stay exceeds your expectations to create an extraordinary experience. We are truly excited to hear about your experience and our Journey Ambassador's program is designed to provide superior service to each and every guest and to create your journey for your stay. Thank you for your loyalty and I look foward to seeing you soon!

Always at your service,

Blake Doran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,155 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
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English first
Santa Rosa Beach, Florida
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed April 25, 2012

Hats off to the staff and management of the Hilton Garden Inn Austin for my recent stay. The rooms are really spacious and feature comfortable Sleep Number beds, a microwave and a fridge and breakfast is served on the 18th floor (talk about the best views in the city!) The location of this hotel is dynamite since you have easy access to the freeways but you can also walk easily to downtown attractions and 6th Street. The real story here is the staff however. Each employee I encountered was friendly, helpful and enjoyable. Thank you so much for standing out as a the very best place to stay in downtown Austin!!

  • Stayed April 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, May 2, 2012
Good Morning Richard R,

I truly appreciate your review from your most recent stay with us. Our team is thrilled that we exceeded your expectations and we take tremendous pride in providing true Texas hospitality. I look foward to seeing you back in the future and please contact me directly for future reservations and special requests. Have a wonderful day!

Always at your service,

Blake Doran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 25, 2012 via mobile

Clean and fresh rooms. Staff is great and the views are great of downtown Austin. Plenty of night life on 6th street. I will be back! Valet parking not bad price for downtown parking.

Stayed May 2011
Helpful?
Thank Wasp1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, May 2, 2012
Good Morning Wasp 1995,

Thank you for your review from your most recent stay with us. I appreciate your loyalty and look foward to seeing you in the future. Our team takes tremendous pride from these specific reviews which ultimately allows us to continue to improve our products and services for you. Please contact me in the future for reservation and special request needs so we may be at your service.

Always at your service,

Blake Doran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed April 25, 2012

I stayed in this property at weekend of Apr 13th with a group of friends. Almost 2 weeks past, whenever I look back, I cannot help but feel furious about the whole time we were treated by several employees. First, without any advance notice, we cannot get 2 of the rooms since "it was overbooked", the hotel front desk person just simply said " The hotel is ALWAYS overbooked". Well, that might be true, like in airline, however, the attitude was the worst part of the this first unpleasant encounter. We have a Diamond member with us and so the front desk later promised to secure a room for us, however, a few minutes later, that room was given to another person while checking in at a nearby counter slightly later. The staff just walked away without trying to remedy the situation. The manager, Mr. Mason was nowhere to be found when quite a few customers later cannot get a room. When he finally arrived almost an hour later, he had no satisfactory explanation to us for the poor service. Christy, one of front desk person later offered us complimentary breakfast vouches but didnt fill in any information but just a signature. But after we used one for all 7 of us next morning, a Journey Ambassdor L. Binns tracked us down in the lobby and questioned us in a very interrogatory tone about the legitimacy of the voucher, sounded like we were a bunch of thieves stolen a breakfast (by the way, the breakfast was not good, so dont spend your money to eat there, there are way more options outside in Austin for a good breakfast with services). We explained the situation, she said that why she was asking was for "internal control". I dont think that was the reason at all. Anyway, the worst thing yet to happen, she then asked what is the last name of my friend on the voucher (his last name is Chiu, and we are all Asians, if that ever matters), I cannot believe what came out of her mouth a second later, "Ching, Chong"?, WOW, that was extremely offensive! I still feel furious about that detail. Several of our friends have been trying to report this issue but so far I dont have a satisfactory answer yet. Stay away from this property!!!!!!

  • Stayed April 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank BenPhoenix01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, April 27, 2012
Good Morning BenPhoenix01,

We are sorry we were not able to provide you with the quality of services you deserve. While overbooking of rooms does occasionally happen, we pride ourselves on exceptional guest service and do not consider offensive language or comments as a part of delivering such service. This is not typical of our hotel and staff, and we would like to extend a personal apology for your staff encounter. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Please contact us for further assistance in resolving this matter.

Best Regards,

Blake Doran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
6 reviews
3 hotel reviews
4 of 5 bubbles Reviewed April 23, 2012

I continue to enjoy the wonderful service this relatively small hotel gives us. We have our board meetings there and they always treat us courteously and respectfully from the front desk, to the restaurant personnel, the bartender (and she keeps very busy with no help), to other staff. The view is not the best (I like to look at water but that's just my preference)but I don't think they will be able to move the hotel anytime soon!!!

  • Stayed April 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SKay2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Illinois
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed April 15, 2012

This hotel has a great staff and management, but desperately needs an upgrade. Old carpets and furniture give it's age. Seems extra fees for parking, WIFI and other room services are clearly extremely high priced for this hotel's amenities. Staff was helpful and experienced. I rate the restaurants a good but again very pricy. There are excellent restaurants within walking distance.

Room Tip: Higher floors are more quiet. Downtown traffic can be very noisy during morning rush hour.
See more room tips
  • Stayed April 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hdj38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, April 17, 2012
Dear Hdj38:

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Always at your service,

Blake Doran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed April 12, 2012

The service stood out. This was staff like I get at a 5 star hotel.

Drove up to the valet, friendly greeting from the valet, a manager walked out to greet us (nice touch, I only usually get that at 5* hotels), friendly chat with the manager for a moment, then the manager escorted us over to check-in.

Check-in was fast and efficient, and when the check-in person found out it was our anniversary she offered us some free stuff (totally unexpected as we had booked last minute for fairly cheap on Hotwire).

Room was larger than most and quite comfortable. This was not the quietest hotel - our room faced the freeway and the AC unit was a little loud - but it never caused us a problem.

Bar area was quite nice and had a great view of the city. Bartenders were friendly. Not many people up there though even on Saturday night. Hotel is in a good location for evening entertainment - plenty of nightlife around the hotel at 6th and Red River. 6th and Red River is at the rougher/college end of 6th street, to go upmarket you can take a short cab ride over to West 6th st or the Warehouse district or SoCo or Rainey street.

The whole hotel was very clean both in the room and in the public areas.

Some have complained that the valet fee is high at $26 (and the hotel is valet-only). I am used to paying about $20 for parking in downtown hotels in other cities and I can tell you there are a bunch of lots in downtown Austin that will charge you $20 to park there on Friday or Saturday nights. The hotel had friendly valets that had my car ready when I asked with no waiting; the price was a little high but the service was good so it's hard for me to complain about that.

If you are really on a budget then you can try to get street parking around there, but you won't find any on Friday/Saturday evenings unless you are really lucky. There is parking under the freeway but I wouldn't leave my car there. Best to use the valet at the hotel.

Checkout very easy, took 10 seconds.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marcgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, April 23, 2012
Good Afternoon marcgr,

Thank you for your review and we appreciate your business and loyalty! Our team takes tremendous pride from our guests comments and reviews and we aim to provide superior service and extraordinary experiences. We look foward to your future stays with us and please contact me directly for your upcomming reservations and any special requests you might have. Thank you and have a wonderful day!

Always at your service,

Blake Doran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Property: Hilton Garden Inn Austin Downtown/Convention Center
Address: 500 N Interstate 35, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Austin
#66 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin

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