This is my usual hotel when visiting Austin. The location is great. Many restaurants and shopping nearby. This time I had the exact same room as my last stay. I arrived after 6pm, requested a room upgrade and the front desk was very accommodating. My room was not cleaned yet. But since it was not the original room I was assigned I agreed to go to dinner while the room was cleaned.The management was very apologetic and handled the situation extremely well. The room was very large with sofa, king bed, flat screen tv, large vanity area,microwave and fridge. The front desk employees were extremely courteous and helpful my entire stay. Kudos to Korey and Thomas for their excellent customer service. The hotel was full of teenagers in town for a sporting competition which made for more noise than I usually encounter at this location and a very crowded breakfast area. The cleaning crew could step it up a notch. Returned on the second evening I had to locate the maid get my room cleaned.Hotel appears to be maintained very well and did not experience any maintenance issues. I always get good rates and I really like the location.
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- Also Known As:
- La Quinta Inn And Suites Austin Round Rock Hotel Austin
- La Quinta Austin
- Austin La Quinta