As an active family that travels every weekend for sports - we chose to become La Quinta rewards members last year. So we only stay at LQ's now
BUT I will NEVER stay at this location again!!
The service was miserable. They didnt have my reservation or keys ready when I arrived and it took nearly 30 mins for her to find my reservation and get it processed and keys ready. As a Gold rewards member every other location I have stayed at always has my "speedy checkin" ready which is a great added bonus.
Here the clerk seemed clueless and as I waitied I had lots of time to look around the lobby. Upon entering it looks really nice - more details in the decorations and better lounging areas in the lobby then some locations but the compliments stop there. Theres a sign near the elevator that says "sorry for the mess we are remodeling" but the counters etc look like they havent been cleaned in months. Really dusty and dingy.
Then I get to my room -- and its not what it is supposed to be. It has 2 beds but no microwave or fridge as requested. So i return to the lobby to the unhelpful, clueless cashier anfd she doesnt seem to understand what Im trying to explain to her so she gets her manager on duty. I explain to her and it too takes her a minute to understand but finally she clues in. She said she doesnt understand how this mistake happened but she can sent someone up to the room to check it out if I would like. AS IF I DONT know what @ beds, a microwave and a fridge look like???? REALLY?? Then she advises me that they are sold out and there are no other rooms for her to give me and she doesnt know what I expect her to do about it. At this point im getting irritated so I bring to her attention the hole in the ceiling above the bed as well. Big hole right over one of the beds. All night we layed there waiting for something to drop down on our heads out of the hole in the ceiling. Eventually I give up and call it a night - at this point all I would like them to do is refund the $ difference between the room I got and the room I paid for but they cant even figure out how to do that. AWFUL!! AWFUL experience anfd I have the photos of the room and the hole to prove it. I will never stay at this location again and WARN everyone else to be careful!!!!!!!! Almost makes me want to avoid La Quinta altogether -- but you cant ban all establishments just because of one awful location.
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- Also Known As:
- La Quinta Inn And Suites Austin Round Rock Hotel Austin
- La Quinta Austin
- Austin La Quinta