We had stayed at this hotel in October 2012 and it was a great place to stay. This year we made the trip to Austin for my son's graduation. I booked my room in early February for a one bedroom suite with a sleep sofa in the living room. We had a 15 hour drive from Montgomery, Alabama and our arrival would be late. I had telephoned the hotel and spoke with the front desk to let them know we would be a late arrival. I had secured the room with my credit card. We arrive at 11:00 pm only to find we had a regular room. They were totally booked. My brother spent Saturday night on the floor. I was given $20 off this night and the next night my brother was given a room for his 4 days at no additional charge. This was nice, however, I booked a suite with a separate bedroom. I did not like when my son and his girlfriend visited everyone had to sit on the bed. I booked a suite so we could have dinner in our room as a family some nights. I was so disappointed that we had to sit on the bed and floor. The manager at this hotel is rude. He informed me they overbook. I didn't like his attitude and tone. I must say there are several employees who work the front desk that have great customer service, nice and helpful. Jessica is just a sweetheart. The room was clean and nice.
When you book a room and secure with a credit card you should get the room you booked, especially when a call was made advising time of arrival. If they were worried about no show.....charge my credit card!
- Official Description (provided by the hotel):
- We are an all Suite Hotel with Studio and One Bedroom Suites located just minutes from Downtown Austin and the Austin Airport. We provide complimentary high speed internet in all guest rooms and free parkingas well. We are pet friendly and have a 24 hr fitness center. ... more less
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- Also Known As:
- Candlewood Suites - Austin South Hotel Austin
- Candlewood Austin
- Austin Candlewood Suites