We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Absolutely wonderful stay!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Best Western Plus Austin City Hotel
Ranked #21 of 201 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 23, 2014

My girlfriend and I stayed here for 3 nights and every night was just wonderful! The staff went above and beyond, they definitely took great care of us. The hotel itself was simply beautiful the pool was relaxing everything was very clean! I recommend this to anyone wanting to grab a cab and go down to 6th street or Rainey street!!

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Nikki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this reviewResponded June 25, 2014

Thank you so much for taking the time to review our hotel. I am so glad that you enjoyed your visit. We work hard to give each guest a great experience. I look forward to welcoming you back here soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,126)
Traveler rating
Traveler type
Time of year
Language
  • More languages

865 - 871 of 1,126 reviews

Reviewed June 22, 2014 via mobile

This was by far one of the best hotel stays we've had. The entire staff went above and beyond every step of the way from check in to check out. Without even having o ask they were there to help. No detail was overlooked. The excellent staff and service at this hotel far exceeded that of more expensive hotels we've stayed at. Look forward to our next stay!

Stayed: June 2014
Thank Nicole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this reviewResponded June 23, 2014

Thank you for taking the time to review our hotel. We are so glad that you enjoyed your visit. We do our best to make sure that each and every guest experiences 'true southern hospitality' and it is gratifying to hear about it. We look forward to your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2014

This hotel was clean and newly renovated. The hotel bar and restaurant was great! it had live music which was very entertaining. The service at the front desk was amazing, they were so helpful and very accommodating.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Joy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this reviewResponded June 23, 2014

Thank you so much for the great review! We are so happy when our guests enjoy their visit and hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2014

I guess I have a bad impression of Best Western's from the past. I guess I always thought they were "low end." Apparently, someone in Best Western has upped their game.

This hotel was fantastic.

The staff was great. The room was great. The location was great.

It felt like a cool, unique boutique hotel.

The best part is that it's in the South Congress part of Austin. So, if you have an event downtown, but are looking for a good hotel deal, this is a good choice. It took me 5, maybe 6, minutes to drive Downtown via Congress.

The beds here are really plush, and the rooms are really clean.

If I can one little qualm, it would be that the hotel has a maze-like configuration, and can be confusing to walk around. But, that's not a big deal, in my opinion.

This is a great hotel. I highly recommend it, and will stay here again when I'm in town for business or for pleasure.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank footballfan412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this reviewResponded June 23, 2014

Thank you for the wonderful review. We appreciate the feedback. I am so glad you enjoyed your visit and look forward to another one soon! We have spoken with our housekeeping team regarding the towel issue and have done a bit of retraining on our Green Initiatives portion. Thank you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2014 via mobile

We arrived late at night and were welcomed by Curtiss who provided us with a nice suite and helped us plan our visit of Austin for the next day. It was very friendly and the advices were very good, so we decided to extend our stay for an extra day. It was a very good experience both in the hotel and the city: we warmly recommend this place.

Stayed: June 2014, traveled with friends
Thank Christophe d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this reviewResponded June 23, 2014

Thank you so much for the great review. Curtiss is one of our star players and it is always a pleasure when guests point out how great his customer service is. We look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

Stayed here over the Memorial Day weekend and based on my stay this is what I did not like about the hotel: Our room had a odd smell when we first walked in but it seem to go away after a few door openings. The door to the room did not close like they do in most hotels, you had to close it yourself otherwise it would stay open. The toilet handle was practically rubbing up against the vanity, the faucet plunger was hard to pull up due to the new granite counters, the faucet barely had any room hanging over the new granite-no clearance. The ceiling was creaking all night and day long due to the tenants upstairs walking around. This was really annoying. The bed was extremely high, I could barely climb up on it. Husband also commented on how high it was, hoping we wouldn't fall off. Front desk staff didn't seem too knowledgeable of the area when questions were asked.

Now for the good. The inside decor was new. The air conditioning was not under the curtains and it was cold, not really that noisy, which meant the curtains were NOT flying open. There was plenty of free parking even on this 3 day weekend. Breakfast also had a lot of seating. This is a good location to downtown, a little funky getting to it though. The rooms were extremely clean too.

Its almost like they were/are trying to update to new modern decor and furnishings but no one thought about getting new fixtures and I am speaking of the bathroom.

Never tried pool, spa or fitness center.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Decemberborn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this reviewResponded June 19, 2014

Thank you for your very detailed review of our hotel. We appreciate it more than you know. I will alert our Front Desk team about your concerns and we will make sure it is corrected. I will make sure our renovation team is alerted to your construction suggestions. I hope you will visit with us again soon. I believe you will enjoy your second visit far more than your first.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2014

This hotel was in a great location and the staff was on point. Breakfast was free with the room and was hot and very tasty. My daughter loved the Texas shape of the waffles it was big too. The pool was great and is 8 ft deep hot tub area and pool area very nice loved the birds! The blankets were thin and I needed more blankets but that is me. The elevator was small and hot would of liked a room on the 1st floor. If you smoke be sure to ask for a smoking room as there are smoking poles kinda strange no smoking in most all areas.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank southrenmade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this reviewResponded June 19, 2014

Thank you for your wonderful review. We share each review with our management team each week so we can learn where we go right and where we go wrong. We love to hear what works! We are so glad you enjoyed your visit to Austin and look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Austin hotels
Wyndham Garden Austin
#49 of 201 in Austin
1,579 reviews
Crowne Plaza Austin
#22 of 201 in Austin
1,277 reviews
Show Prices
Show Prices
Show Prices
South Austin
Holiday Inn Austin Airport
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Austin City Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Austin City Hotel

Address: 2200 South I-35, Austin, TX 78704-4436 (Formerly Clarion Inn and Suites Conference Center)
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Austin
#7 Green Hotel in Austin
#19 Romantic Hotel in Austin
#23 Family Hotel in Austin
#52 Business Hotel in Austin
Price Range: $117 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Austin City Hotel 3*
Number of rooms: 158
Official Description (provided by the hotel):
Please join us Monday evenings for social hour from 5pm-7pm in the lobby. Snacks and non-alcoholic beverages provided. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Best Western, Priceline, Hotels.com, Expedia, Booking.com, Travelocity, Cancelon, Hotwire, Orbitz, getaroom.com and TripOnline SA so you can book your Best Western Plus Austin City Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Clarion Inn And Hotel Austin
Clarion Hotel Austin
Clarion Austin
Austin Clarion

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing