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“Nice Updated Hotel”

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Best Western Plus Austin City Hotel
Ranked #25 of 203 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
Haslet, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice Updated Hotel”
Reviewed January 29, 2014

This was our 2nd stay in 2 years. Nice updated hotel and great location for what we needed. Rooms very nice and clean but bathroom vanity area very small. Small elevator and lobby/breakfast area quite a ways from rooms and you also had to go outside (briefly) because it was not connected. Breakfast was great and staff very nice and accommodating. Will definately stay again when in the area.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Marilyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, January 30, 2014
Thank you so much for the wonderful review. We are glad that you have made us your 'home in Austin'.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,021 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
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English first
Battle, United Kingdom
Level Contributor
316 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed January 27, 2014 via mobile

This Best Western is great. First of all the surroundings are pleasant and it's easy to get into Austin. It looks newly decorated because everything is clean and new. Furthermore they use real mugs and glasses here. The bathtub is not plastic and there are all kinds of thoughtful touches, like lovely soap. Unusually for a Best Western, the breakfast is actually fresh and good. There is a bar and restaurant on the grounds, we didn't visit. Overall I am very impressed with this Best Western, having stayed in some very mediocre ones.

Stayed January 2014, traveled with family
Helpful?
Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, January 29, 2014
Thank you for the lovely review. We are so glad you enjoyed your visit with us. We are a Best Western Plus-since you liked us so much you may look for that brand in your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
6 reviews
5 hotel reviews
Reviewed January 26, 2014

We spent a Friday night at this hotel. It's location is perfect for getting around Austin. I didn't care for the hotel lobby being separated from the hotel rooms - one had to walk outside to get from one are to the other. While not a big deal, I didn't like that aspect of the hotel. The hotel room was very nice. Clean with nice décor. The internet stopped working shortly after we arrived. The gentleman at the front did his best to resolve the issue, but ultimately had to contact the hotel's ISP for support. I used the fitness room which had several pieces of equipment. I would stay at this hotel again.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Texas_Traveler_03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, January 29, 2014
Thank you for the great review! We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
donalsonville, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed January 20, 2014

Staff was friendly, Hotel was nice and clean, Beds were comfy and staff was very friendly. I would definately stay their again. They have a Resturaunt/Bar attatched to the hotel that had a fantastic live band on Saturday night during our stay. The staff in the Bar area were very friendly also and we had a blast during our stay.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, January 21, 2014
Thank you so much for the wonderful review! We look forward to seeing you on your next trip to Austin!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake City, Florida
Level Contributor
471 reviews
160 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
Reviewed January 12, 2014

This Best Western Plus has a very strange layout, some inside corridors, some outside, lots of twists and turns and a few steps to find your room. That being said, once you do find your room, you will love it. We had a 1 Queen bed room and it was rather small, but beautifully decorated. The bathroom had a separate sink area that had double doors that was closed off from the sleeping area. The linens were very nice as well as the upgraded toiletries. Wifi worked great and there was a nice breakfast too, lots of seating area. The front desk clerks at check in and out were very nice and friendly.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travlingal51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, January 20, 2014
Thank you for the great review. It was a challenge to update this property to a modern and stylish hotel. Your compliments tell us we did it! We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
113 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 10, 2014 via mobile

I booked a room at this hotel based on the reviews I read on this site. I received an excellent room rate and couldn't have been happier. It's a great location, updated, and clean. My room was located on the interstate side of the building, and surprisingly the noise was minimal. The location provides easy access to all of Austin. The mattress was extremely comfortable and the staff was friendly and helpful. The free breakfast was an added bonus.

Stayed January 2014, traveled with friends
Helpful?
Thank tsudoughnim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, January 20, 2014
Thank you for the glowing review! We are so glad you enjoyed your trip and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houston, United States
1 review
Reviewed January 10, 2014

Hotel was very clean and had all the amenities that i needed for my electronics. Lobby was great with the offset sitting area for both personal and business use. Parking was perfect. I could park outside my room door so there was no long distance to cover to unload/load. Hotel was close to downtown.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, January 20, 2014
Thank you for the great review! We are so glad you enjoyed using our spacious lobby for work and pleasure. With so many things to do so close by, many guests often miss the great lobby.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Austin City Hotel

Property: Best Western Plus Austin City Hotel
Address: 2200 South I-35, Austin, TX 78704-4436 (Formerly Clarion Inn and Suites Conference Center)
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Austin
#6 Green Hotel in Austin
#19 Romantic Hotel in Austin
#23 Family Hotel in Austin
#52 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Austin City Hotel 2.5*
Number of rooms: 154
Official Description (provided by the hotel):
Please join us Monday evenings for social hour from 5pm-7pm in the lobby. Snacks and non-alcoholic beverages provided. ... more   less 
Reservation Options:
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Also Known As:
Clarion Inn And Hotel Austin
Clarion Hotel Austin
Clarion Austin
Austin Clarion

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