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“Nice hotel but watch your final bill”

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Comfort Suites NW Lakeline
Ranked #84 of 203 Hotels in Austin
Certificate of Excellence
Garland, TX
Level 5 Contributor
56 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Nice hotel but watch your final bill”
Reviewed February 14, 2006

My co-worker and I checked in together. She stayed for one night and I stayed for four. The desk clerk was a real jerk. We are both school district employees and he wouldn't accept our tax-emempt certificate. Said he needed another form but didn't provide it. Went online at the motel business center and printed one. He was fully capable of doing the same.
Room was very roomy and clean with a jacuzzi, refrigerator, and microwave. Full hot breakfast was excellent as well as the other desk clerks during the day and evening. Didn't see the guy who checked us in until I left four days later. He checked me out and I discovered was charged an extra night. The man argued with me and I simply told him to do the math. Any fool could have found it was a mistake. He finally credited the extra night's charge to my credit card. My co-worker had the same thing happen to her. She was overcharged an extra night as well. I wonder how many guests had this happen but didn't discover the error? A nice way to make extra money?

  • Stayed February 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
3 Thank cowboy6278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A TripAdvisor Member
Reviewed April 10, 2005

We had a room that had a big stain on the ceiling above the bed and on the draperies (probably from a water leak). The hot tub was broken and the pool was cold. There were a lot of children running up and down the hallway which made it hard to sleep. The staff was very nice and the breakfast was good.

  • Stayed April 2005
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    • Rooms
    • Cleanliness
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5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites NW Lakeline

Property: Comfort Suites NW Lakeline
Address: 13681 N Highway 183, Austin, TX 78750-2209
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites NW Lakeline 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
When it comes to hotel accommodations in the Northwest Austin area, your Choice is clear. The recently renovated Comfort Suites NW Lakeline has everything you need, and nothing you don't. No matter what is bringing you to the Austin area, the location of our property will put you within a 15 mile radius of some of Central Texas's favorite attractions; just a few would include the Cedar Park Center, the state Capitol, Lake Travis, the Domain, Zilker Park, Austin Convention Center, Circuit of Americas track, and Dell Diamond. At this property, we offer all Suite accommodations with King or Two Queen beds. All of our rooms are equipped with a mini fridge and microwave. A wide range of other amenities are offered on site like, free hot Breakfast every morning, complimentary Wi-Fi, Business Center, Fitness Center, Guest Laundry, and an outdoor Pool and Spa. Come treat yourself to the Comfort Suites NW Lakeline, and experience the service and comfort you want, at a price you can afford. ... more   less 
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Also Known As:
Comfort Suites Nw Lakeline Hotel Austin
Comfort Suites Austin
Austin Comfort Suites

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