We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent, excellent, excellent!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Courtyard Austin Northwest/Arboretum
Ranked #82 of 203 Hotels in Austin
Richmond, Texas
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Excellent, excellent, excellent!”
Reviewed January 23, 2013

I'm new to TripAdvisor but I have stayed at this location about 4 times in the past year. Each time was better than the last. Excellent location if you want to escape the craziness of 6th St. but still enjoy it. Family friendly. EXCELLENT breakfast choices and cute bar to have a drink or 2 before going out. Very clean and accomodating. Our "go to" hotel in Austin!!! When I booked I asked the lady if they had any arrival "goody bags" for the kids and she said they didn't but when we arrived they had 2 bags waiting for my 5 and 7 year old (which is like Christmas for them!). Thank you for the extra touch =)

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Momof2travelerTXNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynw1105, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review, January 28, 2013
Momof2, we love you! Thank you so much for your kind words about our staff, we truly want every guest to leave happy :) see you soon!
Crystal & Team CY NW
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

265 reviews from our community

Traveler rating
    100
    99
    42
    17
    7
See reviews for
63
50
17
97
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New York, NY
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 23, 2013

Thankfully we stayed for just one night. It is convenient to 290 and 35; but, so are many other hotels in the area. Staff is friendly but facilities are in need of a serious facelift. We didn't want to use the shower - dark, dingy and some mold on the tile. I would not stay here again.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rshwartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynw1105, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review, January 28, 2013
Thank you for staying with us during your trip to Austin. I am so sorry to hear that your stay was not acceptable and would like to hear the details regarding your stay. Please contact me directly at your earliest convenience crystal.porter@whitelodging.com, it is truly important to us that our guests feel well taken care of.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed January 7, 2013

Staff very friendly and room was clean . My daughter loved the Texas shaped waffles during breakfast! I loved it because glasses & forks were spotless (I'm a clean freak)! Our favorite was the view from our room. Glad with my selection it's a great hotel!!!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aggie4c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynw1105, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review, January 8, 2013
Thank you for choosing our hotel during your visit to Austin! We so so glad that you enjoyed your stay with us and I'll be sure to share your kind words of applause for our cleaning/f&b staff.
Crystal & Team CY NW
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McAllen, Texas
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 3, 2013

The overall hotel was great; it was clean, friendly staff. Only downside was that they had no complimentary breakfast. It is an additional charge and not included when you make a reservation. I had stayed in other marriot hotels before and had been very happy about their great complimentary breakfast with a variety of things to choose from.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexasDave8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynw1105, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review, January 5, 2013
David, thanks for choosing our hotel during your trip to Austin and for your kind words about our hard working staff. Sorry we don't offer complimentary breakfast anymore but I think you'll love the new Bistro if you give it a chance! No more paying full meal price for boring buffet food and there really is something for everyone. Not to mention, now we serve Starbucks coffee 24 hours a day! Just let me know when you're coming back to town and we'll happily take care of your breakfast at no charge. Thank you for choosing our Courtyard and happy new year!
Crystal & Team CY NW
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 1, 2013

From arrival in the taxi to check in and out the service was way above expectations - very genuine. Rooms were exceptionally clean - also very impressed. Great sleep - comfy beds. Avoid the Starbucks in the lobby - huge lines and awful service.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Freedom40Calgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynw1105, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review, January 3, 2013
Thank you so much for your kind words about our staff, we will stop at nothing to take great care of our guests! Hope to see you back soon,
Crystal & Team CY Austin NW
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 26, 2012

When you go to a hotel, the only thing you care about is that the rooms are clean, it's located somewhere convenient, and if there is a problem, the staff will work to resolve the issue quickly. That's exactly how I describe this Courtyard.

We stayed here before over the past year and we had some issues with a HomeAway property so we stayed there longer than we originally intended. We also went cross country from NYC to Austin, and stayed only at Courtyard hotels.

So we got to see what was the same and what was different about each Courtyard across several states. Hands down, this one was the best out of the four hotels we stayed.

The staff were responsive and helpful. Whenever we brought something up, they resolved it. The rooms were clean and pleasant. The lobby area was also very nice but sometimes a little crowded. I don't think it's a secret this hotel is a good one. Lots of business travellers and they have a conference center, so there people sitting through presentations.

I highly recommend it for people who visit Austin. It's not that far away from downtown Austin and really close to Google, National Instruments, and other companies.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vito C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynw1105, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review, January 9, 2013
Thank you so much for staying at our Courtyard during your trip to Austin and for taking the time to leave us a comment on Trip Advisor! We are so glad that you enjoyed your stay and hope to see you back again soon-
Crystal & Team CY NW
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 27, 2012 via mobile

Had a great time, clean and easy. Breakfast was missing green salads but very welcoming. Too bad it was not included in the room price. Did not visit the pool or gym for lack of time :(
Will definitely return if going to the area.

Stayed October 2012, traveled on business
Helpful?
1 Thank Noga B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynw1105, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review, October 29, 2012
Thanks so much for staying with us and for taking the time to leave us a comment on TripAdvisor. We're glad that you enjoyed your stay and hope to see you back again soon-
Crystal & Team CY NW
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Austin hotels
Northwest Austin
Residence Inn Austin Northwest/Arboretum
Northwest Austin
Hyatt Place Austin/Arboretum
Show Prices
Show Prices
Show Prices
Northwest Austin
Candlewood Suites - Austin Arboretum-Northwest
Northwest Austin
Staybridge Suites Austin Arboretum
Northwest Austin
Embassy Suites by Hilton Austin Arboretum
Show Prices
Show Prices
Show Prices

Been to Courtyard Austin Northwest/Arboretum? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Austin Northwest/Arboretum

Property: Courtyard Austin Northwest/Arboretum
Address: 9409 Stonelake Blvd, Austin, TX 78759-6514
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #82 of 203 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Austin Northwest/Arboretum 3*
Number of rooms: 102
Official Description (provided by the hotel):
NEWLY-RENOVATED! Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. Our brand-new hotel rooms with modern décor, flat-screen TVs, microwaves/mini-fridges and free WiFi are enjoyed by business travelers and families alike. Our high-tech lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Stay active with our indoor pool and gym or relax on our outdoor patio. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, Travelocity, Orbitz, Priceline, Marriott, TripOnline SA, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Courtyard Austin Northwest/Arboretum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Courtyard
Austin Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing