I stayed at this property because of the easy access to I-35 as I needed to travel south of Austin for work each day. I was unaware that there was a full service Marriott next door or I would have selected it for the Concierge Level privileges. This us an older property and the exterior, more than the interior, shows its age. The parking lot is a little unkempt and stripes, curbs, etc could use a coat of paint. The lobby has been upgraded to the new Courtyard standard. The hallways, however, look dated although they were kept clean. The rooms have been updated but, perhaps due to size constraints, are not "standard Courtyard". The room, for example, lacked the separate counter across from the wash basin where the cofee maker, glasses and ice bucket are usually found.
My recent negative comments with Marriott have always focused on housekeeping and this was no exception. I use several sugars in my morning coffee so, rather than open two of the caddy packets provided wasting the contents except for the sugar, I simply bring sugar and stirrers from downstairs and place them in a cup next to the cofeemaker. The following day the sugar, stirrers and cup were gone. I replaced the items and wrote a note, in Spanish, "Por favor no me toquen la azucar!" Problem solved. The next day however housekeeping saw fit to remove two Thera-Bands used for physical therapy that I had left hooked on the front door hinge. Although they represent virtually no monetary value I brought it to the attention of the front desk clerk as I left for dinner. Upon my return I received a call from the Assistant Manager, Mr. Jeremy Sherman, who thought that the minor incident was important enough for him to try to resolve. He put his detective hat on and, by the time I had returned from dinner he had located the bands and delivered them personally to my room. Jeremy, thank you very much for exemplifying the meaning of customer service.
Again, sometimes management makes the difference; I'd stay there again.
- Official Description (provided by the hotel):
- Located just minutes from the Austin-Bergstrom Airport, Downtown and Circuit of the Americas, we're one of the most convenient South Austin hotels with all-new state-of-the-art features. The renovated lobby provides media pod work spaces, free WiFi, boarding pass printing station and easy access to news, traffic and weather via an interactive GoBoard(R). Jump-start your morning at our onsite Bistro, offering healthy breakfast items and your favorite Starbucks beverages. Then after a busy day in Austin, come back for dinner and cocktails. Relax in our modern hotel rooms with flat-screen TVs, plush Marriott bedding, free WiFi and ergonomic workspaces. Guests love our downtown shuttle service ($5pp charge) for easy access to the convention center, 6th Street entertainment district and UT Austin. Our hotel features an indoor pool, 24-hour fitness center and outdoor patio. With high-tech amenities at a convenient location, Courtyard Austin South is perfect for business trips and weekend getaways. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotwire, Booking.com, Expedia, Hotels.com, Travelocity, TripOnline SA, Cancelon, HotelQuickly and HRS so you can book your Courtyard Austin South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard Austin South Hotel Austin
- Austin Courtyard
- Austin Marriott