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“You get what you pay for” 3 of 5 stars
Review of Crossland Studios - Austin West

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Crossland Studios - Austin West
Ranked #172 of 195 Hotels in Austin
Tampa, FL
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“You get what you pay for”
3 of 5 stars Reviewed May 2, 2013

While looking for a place just to sleep while visiting Austin, I came across the Crossland Economy Studios. It's a part of the Extended Stay family, so I figured it would be fine. The price was definitely right! I was shocked at the size of the room for the price...especially in Austin! The front desk person was very pleasant and helpful. I checked in very quickly and was in my room ready to sleep within 15 minutes. My only complaint about the property was the smell in the room. My room was supposedly a non-smoking room, but obviously smokers stayed there before me. The entire room smelled of stale cigarettes. I don't really care about those kinds of things, so I showered and went directly to sleep. The next morning I was up and out with the sun. All in all, if I'm in need of an inexpensive place to lay my head in Austin, I will return. If I'm going to be there more than just one night, I'll find somewhere else.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank scottyreynolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 reviews from our community

Traveler rating
    9
    4
    8
    11
    31
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Austin, Texas
1 review
5 of 5 stars Reviewed April 22, 2013

The staff at Crossland are exceptional. They would be very good if they simply met your needs quickly and efficiently. But they do that while appearing to really enjoy providing excellent service. And this description applies to ALL the staff. Everyone from the front desk to cleaning to maintenance always smile and greet you and they offer to help anytime you could possibly need help, without being overbearing in any way. The facilities are also excellent, considering the price. The motel and grounds are kept clean and in good working order. The rooms are clean and simple, with solidly comfortable beds, a small table and chairs and an mall efficiency kitchen, and a good-sized. clean bathroom. I stayed in a double room and it was quite large compared to other extended-stay type motels that charge significantly more. Cable and free wi-fi are provided. The cable is somewhat limited but it includes many of the standard networks you would expect, including local broadcast stations, CNN, TNT, TBS, USA, etc., and two Showtime stations. Thanks to the friendly, helpful staff and the clean, comfortable room, I had an excellent stay at a very reasonable price. I would heartily recommend Crossland, Austin, West.

Room Tip: Ask for a room facing the front of the motel. The back faces the back of another motel and feels muc...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank VJG787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy W, General Manager at Crossland Studios - Austin West, responded to this review, April 30, 2013
I appreciate you taking the time to write such a glowing review about our hotel. I truly appreciate your positive and thoughtful comments regarding the hotel staff.

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 3, 2013

First off , the staff is AMAZING ! I absolutely love their customer service. Every single team member is extremely nice, caring and friendly while professional at the same time. As far as the price, u jut can't beat it ! It is very fairly priced and the rooms are well worth what you're paying ! Very nice rooms. The neighborhood is also good so the location is another plus. Shipping centers and plenty of entertainment nearby. Easy access to 183, 620 and the toll road ! I've never stayed this long in a hotel up until now and i must say they have definitely made it feel homey !

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Achaumont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Crossland Studios - Austin West, responded to this review, March 6, 2013
I appreciate you taking the time to write such a fantastic review. It's great to hear that you enjoyed your stay, the staff and the area! Our job is to provide all guests "with a home away from home" while visiting Austin, and I am glad to hear we did. Again, thank you for sharing your experience with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
5 of 5 stars Reviewed February 21, 2013

In my humble opinion, its the staff that make this place special. From the front desk, to the maids and maintenance guys, they were all friendly, courteous and always offering to help.

I stayed here one night back before Christmas to check out the place for a longer stay in January. Good Internet, with a comfortable and clean room. Came back in early Jan, staying for one month. Smaller rooms are nice but its only about $5 more a night for the next size up which is worth it and the staff put me on the waiting list to upgrade as soon as one was available (took about a week).

Compared to the several other Extended Stay brand hotels in Austin, this by far the best and with prices at least 1/3rd lower than the other Extended Stays, by far your best choice.

Location is walking distance to several restaurants and a Alamo Drafthouse theater. Neighborhood behind the hotel offers a nice safe place to walk and a small park too.

Room Tip: Stayed in 3 different rooms over two stays. All were good, but the third floor seemed better to me.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Crossland Studios - Austin West, responded to this review, February 28, 2013
Thank you for your great review of our property. It's great to hear that you felt the staff made Crossland special. The best part of our job is providing all of our guests with a "home away from home" experience, and it sounds like we were able to accomplish that. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas, United States
1 review
5 of 5 stars Reviewed January 11, 2013

My stay was great. The staff is very friendly, and I was continually asked if I needed anything from both the cleaning and maintenance staff whenever they saw me.

I stayed here for a few months. It's a difficult deal to beat for the price. I can't argue with having my sheets and towels washed and changed once a week (daily with daily rates) plus having internet (wireless), cable, electricity, and water all bundled into one bill.

FYI if you stay for a month or longer they will set you up with having your paid taxes returned and you will be exempt from future taxes during your stay.

As far as the location goes you're within walking distance of the Alamo drought house and a Cover 2. Feel free to eat, drink, and be merry.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Chad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Crossland Studios - Austin West, responded to this review, January 15, 2013
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south texas usa
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 18, 2012

Every other place was either booked or gauging folks... thanks you! Customer service was good and staff was friendly... room was fine... love the refrigerator and kitchen utensils etc..... wi-fi worked well, easy access to the highway... twenty minutes to downtown... very pleased with the stay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank SouthTexasUsaLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Crossland Studios - Austin West, responded to this review, November 23, 2012
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
1 of 5 stars Reviewed October 26, 2012

This place is a dump. People are always outside drinking like its a club. The cops are here every other day especially at night. The rooms stink and are outdated. The carpets look like they haven't been steam cleaned since this place opened. The dishes are really old with crud on them. I didn't feel safe here at all. There were dead roaches under the bed.

  • Stayed September 2012, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Francine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Crossland Studios - Austin West, responded to this review, November 1, 2012
I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate. It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crossland Studios - Austin West

Property: Crossland Studios - Austin West
Address: 12621 Hymeadow Drive, Austin, TX 78729
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #172 of 195 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crossland Studios - Austin West 2*
Number of rooms: 139
Official Description (provided by the hotel):
Welcome to Austin, the capital of Texas and the “live music capital of the world.” When you need extended-stay accommodations in our fine city, look no further than Crossland Austin – West. Our long-term hotel in Austin makes you feel right at home, with rooms offering a kitchen with all the necessities as well as free Wi-Fi, on-site laundry facilities, and a helpful staff to assist you. We’re also pet friendly*, because we know it’s not home without every member of the family. *$15 pet deposit fee required. One pet per room. No pets over 35 lbs. permitted. ... more   less 
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Also Known As:
Crossland Economy Studios Austin - West Hotel Austin

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