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“Very courteous staff” 3 of 5 stars
Review of Crossland Studios - Austin West

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Crossland Studios - Austin West
Ranked #169 of 197 Hotels in Austin
Hyderabad, Andhra Pradesh, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very courteous staff”
3 of 5 stars Reviewed July 27, 2012

The staff and customer service at this place was really good. I had interacted with Liz and Vanida and both were very courteous and cared for their guests. I had opted to move to one of their sister concerned properties and they truly helped me out to get there.

  • Stayed July 2012, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SurenReddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Owner at Crossland Studios - Austin West, responded to this review, August 10, 2012
Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I will be sure to pass along your kind words about Liz and Vanida.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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63 reviews from our community

Traveler rating
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    4
    8
    11
    31
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 4, 2012

Price is around $50 per night.
Old? Yes
Run Down? Yes
Okay the economy took a dive which really hit the hotel/hospitality industry. Not many companies are investing in renovations.....understandable.... however...........
Although you can't clean off old you can clean. Everything in the room was filthy...
Had a black light in the car that I use for automotive purposes. Wife didn't want me to use it - should have listened - room from ceiling to floor - bedspreads - blankets - walls - tv - everything covered in semen and bodily fluid.

The dirt was not from just one filthy person before us - long standing gross filth - housekeepers I'm sure just fly through the rooms to keep their cleaning times down, however nothing gets cleaned.

Studio 6 wasn't much better - stayed here before and it was dirty but this time - ugh.

Don't need new furniture or drapes etc... Just want a clean and comfortable room
This place really misses the mark.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Todd V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Crossland Studios - Austin West, responded to this review, July 16, 2012
I recently received a copy of your review, and wanted to take a moment to apologize. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 29, 2012

Small room, nasty small bed. The room smells like smoke even though its non smoking. Slow wifi. I dont know how much others paid for this but I was tranferred from extended stay roundrock cause they were overbooked. Staff was ok. But try to avoid this place.

Room Tip: Go there only if they charge like $15/night
See more room tips
  • Stayed April 2012, traveled with family
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Carol L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Crossland Studios - Austin West, responded to this review, July 16, 2012
Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

We know that you have several lodging options, which is why it is so important to us that we provide you with a clean, comfortable room at an affordable price. The description you presented of your accommodation is not representative of our quality standards. I take your comments very seriously, so, I have met with our hotel management and staff to prevent such a situation from occurring again.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed April 14, 2012

It was bland and cramped. If you like bland and cramped, you'll love this place, and you'd probably give it 5 stars for what it is. If you like bland, you'd still feel cramped, or cramped/bland, and would probably give it 2.5 stars. I give it two stars because although I hate bland and cramped, there was running water, and I like running water.

Room Tip: Stay somewhere else.
See more room tips
  • Stayed April 2012, traveled on business
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Lesliesaurus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Crossland Studios - Austin West, responded to this review, July 16, 2012
Thank you for taking the time to make us aware of your experience. We understand that you have many lodging options, so we strive to set ourselves apart from the competition by offering clean, comfortable suites at an affordable price. I apologize that you did not enjoy the accommodations. We do provide more spacious rooms than many of our competitors, but I will work with the team to see what we can do to eliminate the "bland" feel. I apologize again, and thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 3, 2011

Started when I opened the door of a non-smoking room.... the smoke smell was terrible and so strong that seems that someone just smoked inside the room 2 minutes before
Carpet was dirty and stains everywhere... Bed was OK
For the price I believe that's what you will get... Try to avoid this place if you are willing to spend a little more where else.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank FabioC747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 13, 2011

This is what i call clean and comfortable. Nothing fancy here but what is important to me occurred here. Comfortable bed, hot water, decent sized room. Now, it was a "non smoking" room that did smell like smoke a bit. Not enough to bother, but then again, i wasnt expecting anything great. This seems like a place that may do weekly's or monthly's, but did do single night stays also. I didnt experience any noise, but you may depending on how many kids stay here. Definately a stopoff point for travelers.

It was an efficiency suite, so it had dishes, a kitchen sink, table with chairs, double bed. The room was clean, but used. Again, i wasnt expecting the Ritz, so this didnt disappoint me. The rate was 45 a night, perfect for what i needed which was a place to crash when i wasnt tooling around Austin and heading to my favorite bar in the U.S., The Continental Club. Nice folks, and if i head back to Austin i would stay here again no problem.

  • Stayed September 2011, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank The_Idey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 8, 2011

I was planning to stay in motel, as usual, but in Austin they costs about $80/night, which is a bit too much. I remembered that I've stayed in Extended Stays couple of years ago when I was on business trip and decided to check how is it now... well, it is amazing. for 40 bucks i've got everything i need: clean room, friendly and helpful staff, equipped kitchen and quiet place. It is greatly located to all my friends houses and pretty close to round rock shopping mall. plus it has very bright light on parking lot which is safe, and i was able to work on my motorcycle without any issues even during the night. will stay again 100%.

  • Stayed April 2011, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank frankazoid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crossland Studios - Austin West

Property: Crossland Studios - Austin West
Address: 12621 Hymeadow Drive, Austin, TX 78729-2700
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #169 of 197 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crossland Studios - Austin West 2*
Number of rooms: 139
Official Description (provided by the hotel):
Welcome to Austin, the capital of Texas and the “live music capital of the world.” When you need extended-stay accommodations in our fine city, look no further than Crossland Austin – West. Our long-term hotel in Austin makes you feel right at home, with rooms offering a kitchen with all the necessities as well as free Wi-Fi, on-site laundry facilities, and a helpful staff to assist you. We’re also pet friendly*, because we know it’s not home without every member of the family. *$15 pet deposit fee required. One pet per room. No pets over 35 lbs. permitted. ... more   less 
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Also Known As:
Crossland Economy Studios Austin - West Hotel Austin

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