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Extended Stay America - Austin - Arboretum - Capital of Texas Hwy.
Ranked #148 of 203 Hotels in Austin
Texas
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Average not excellent”
Reviewed October 7, 2006

I got the Extended Stay America in the NW Arboretum area thru priceline. The hotel was some ways off from the downtown area and there are no restaurants nearby. We anyway wanted to spend the night downtown and so drove down there. The lady in the reception desk was extremely polite and helpful and the room was neat but the bed was way too small for two people. They didnt have shampoos in the bathroom just a couple of bar of soaps and no tissues. They had a kitchen with a microwave and a full size fridge. They had put up a sign that they will clean the room and do the beds only once a week. I guess I wouldnt prefer staying more than a night here. The hotel was good but I'm not sure I would prefer staying there again just because of the distance from down town and also because of the rooms.

  • Stayed September 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank krisans5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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94 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
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English first
NOCA
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 4, 2005

I visited Austin for 10 days to be with family for the Thanksgiving holiday. I decided on the Extended Stay "Deluxe", because A) the space I've come to associate with the rooms and B) the $49 rate I was quoted via the website for a "2 Room Suite 1 Queen Bed and Sofa Sleeper"

When I arrived at the property, I was informed there were no rooms with that description. The property has only two floors, but there is no elevator, which made it difficult with 2 weeks worth of luggage.

The room itself was very small. A strange design makes very poor use of the available space. While sitting on the bed, it's possible to reach out and touch both the dresser (which the t.v. sits atop) and the sofa, at the same time. The work desk/kitchen table is attached to the wall, so it can't be moved to make better use of the wasted area in the kitchen. The room does include a full size refridgerator, dishwasher, sink, 2 burner stove. Also included is a large sauce pan, small pot, knives, forks and spoons. There are no cooking utensils (as advertised by the website), no papertowels (though there's a dispenser), nor dishwashing liquid for the sink or dishwasher.

There is a sink outside of the bathroom, with a mirror, flanked by an open closet. The bathroom is decent sized. The air conditioning unit sits inches from the bed and is moderately noisy. A positive is the number of outlets in the unit, normally a difficult find in hotel rooms.

As an extended stay policy, guests staying 7 days or more recieve one full cleaning for the stay and one refresh - new towels and trash emptying. I checked in on a Sunday, and got my refresh on Wed, but didn't get my full cleaning until Sunday, a day before I checked out. The staff did not use soap for the dishes in the dishwasher.

I can say the front desk staff was very eager to help with any requests - extra pillows, blankets, etc. Overall, the property itself is in need of some upgrades, which supposedly are happening. It is not very clean, nor is it unsanitary. I rate the stay so low, because incorrect description on the website, lack of services like an elevator and the extremely small living area - especially for an extrended stay property, which usually tries to avoid clausterphobic spacing in rooms (think new york city budget hotel room size), due to guests staying for an extended period of time.

One extra bit of information about the location. It's listed as "Arboretum", but it's not actually in the Arboretum. Though it's not far, it is on the other side of Loop 1. In just about any part of Austin, you're never more than a 5 minute drive from a supermarket, store or place to eat, but there is only a pizza place and a ben & jerry's store within walking distance of this property. My rate was adjusted to $34, but that's only because I was there more than 7 days and recieved the weekly rate. This review would have been terrible had I been staying 6 days at the $74@day rate.

Helpful?
15 Thank Tynkility
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Austin - Arboretum - Capital of Texas Hwy.

Property: Extended Stay America - Austin - Arboretum - Capital of Texas Hwy.
Address: 10100 N. Capital of Texas Hwy, Austin, TX 78759 (Formerly Extended Stay America - Austin - Arboretum)
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #148 of 203 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum - Capital of Texas Hwy. 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Extended Stayamerica Austin/Arboretum Hotel Austin
Extended Stay America Austin
Austin Extended Stay
Extended Stay Austin

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