This past weekend, we had reservations at an Austin Extended Stay hotel that were guaranteed with credit card -- and we had confirmation numbers for two rooms for two nights, non-smoking with king beds. Upon our late arrival (around 11 p.m.) the desk clerk (a very young man who said he had only been an employee about two weeks) said he was sorry to tell us that our rooms were not available. The only rooms he had were smoking with double beds. He was rude, didn't seem to care and said they were overbooked. He suggested we contact Expedia. When we told him we did NOT book through Expedia, but booked direct, he just replied, "Oh." We ended up going to another nearby hotel where we spent the weekend. My family will NEVER again use Extended Stay. Also ... a man in line behind us had the same problem. His reserved room was not available. There was no night manager on the property -- only the young kid who kept saying he was not responsible for the problems.
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- Also Known As:
- Extended Stayamerica Austin/Arboretum Hotel Austin
- Extended Stay America Austin
- Austin Extended Stay
- Extended Stay Austin