My company uses this hotel chain for our business travel and this is not like other Extended Stay Americas that I have stayed at. I was here for 2 nights. Everything is unorganized and most of the staff seems to not know what they are doing. The room was clean but it was quite noisy. I called down to the front desk to ask a question and nobody answered for hours. When I went downstairs, I asked for an extra blanket and the guy at the desk said they were out to come back later. Also they ran out of coffee during breakfast. I understand that things happen, but it seemed like every time I had a question people were confused and/or lazy. I am going to request not to stay at this location when I travel to Austin from now on. I would like to note that Meagan (sp?), the girl who checked me in was very polite.
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- Also Known As:
- Extended Stayamerica Austin/Arboretum Hotel Austin
- Extended Stay America Austin
- Austin Extended Stay
- Extended Stay Austin