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Quality Inn & Suites Austin Airport
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Reviews (159)
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All reviewshotel close to the airportfruit and yogurtac worked wellgranola barsdecent breakfastrental carthird floorhotel stayshuttle servicedesk clerkconveniencefreeway
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Reviewed July 17, 2013

Right off Hwy 71 and across from the airport, the cars and jets make a lot of noise as they buzz to their destinations. I was surprised that the room looked just like the picture. I had a very nice suite with separate bedroom and living room. I had a Jacuzzi tub and glass shower and bathroom area larger than mine at my home! There were 2 flat screen tvs, sofa, coffee table, chair, lamps, microwave, wetbar. The pool needed some maintenance, but it wasn't green and I went swimming. With all the planes landing and taking off, it is very loud outside. I never heard them once I was inside my room. The pillows and the bed were good and I slept soundly. Breakfast selection was scarce. There was no coffee, there were no eggs, just sausage. This is a very busy area with people trying to catch flights, etc. I do expect the breakfast area to be well stocked and clean with someone there at all times. I stay at a lot of business hotels across the USA and this one of the better experiences I have had at Quality Suites, but they can do a lot better!

  • Stayed: July 2013, traveled solo
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Thank nelllang507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

Coffee pot in bath area had not been cleaned out. There were food particles under the bed and the bed skirts had so much in the way of stains. The wake up call never was made to the room. The breakfast was not ready, we had an early flight. The desk manager did bring extra coffee to the room as requested.

  • Stayed: June 2013, traveled as a couple
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1  Thank joe s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

I just stayed at this hotel about a week ago and was so disappointed. Firstly, when I arrived, I wasn't given a room with a king-sized bed which is what I reserved over a month before arrival to ensure I'd get it. The guest services employee couldn't explain to me why this humongous "motel" could not accommodate me and give me a room with a king-sized bed. Her response, "I can't explain it." When I told her to try harder, she said nothing, issued me a key and gave me the directions to the room to "take a right and a right." So we did just that and still got lost. Upon arriving to the room ten minutes later, we realized she gave us a room with two queens. So with neck and back problems I had to position my body awkwardly to see the tv. My chiropractor thanks you. Next day, I come to find out that my credit card was charged. I walked over to concierge and the very young representative could not explain to me why I was billed. She gave me a printout and stared blankly at me. I left. When we come back to our room later in the day, we find out that there are ants all over the bedside table. So we took pictures and killed them. We find bloody mucus on the wall next to the toilet tissue. We took pictures but decided to leave it for the next guest. All and all I would say my experience at Quality Inn was nothing near being "quality." I would have had a better experience sleeping in my VW beetle then this place. The keycard didn't work properly which seems to be a recurring theme at this place as I've been reading other reviews of the same issue. I would NEVER recommend this place to anyone and do not feel free vouchers or an apology for what I went through, would ever get me back there. I should have known better to pay the extra $100 and get a better experience elsewhere. We will return to Austin for Formula 1 racing in November 2013 and now that I know the area, can select a better place. Oh and we also enjoyed the suspicous people roaming around the gardens with dim lighting. Real nice!

Room Tip: Do yourself a favor, pay the extra money and go elsewhere. There are so many other better hotels around.
  • Stayed: April 2013, traveled as a couple
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2  Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

Reserved a room for a trip out of the Austin airport directly with the hotel in February for 4/18/13.
I requested a first floor room When I checked in at 4pm, I was told sorry no 1st floor rooms available. One of the 2 elevators was out of services, but was not marked as such. The ice maker on the 2nd floor was out of service, so had to go to 1st or 2nd floor. I paid $91.99 including taxes & fees on a Sunday Considering this was a convenience stay overnight for a trp on Monday am, it was a satisfactory stay. Hotel is clean, but shows some maintenance neglect.
Free buffett breakfast at 6 am, and shuttle starts at 5 am.

  • Stayed: April 2013, traveled solo
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1  Thank kruemcke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2013

I stayed at the quality inn & suites while looking for a apartment in Austin. I stayed for 3 days and it was a very pleasant stay. The staff was more then helpful with my questions about the area and their knowledge of the good areas to look for apartments. The rooms were very nice, clean and spacious. It was very close to the airport but at the same time could not hear a plane fly by at all ( and i was in the third floor). The breakfast was very good and included different variety of food.

Overall my stay at quality inn was very pleasant.

  • Stayed: April 2013, traveled with family
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Thank ChiragP617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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