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“What a Dump!!!!” 1 of 5 bubbles
Review of Quality Inn & Suites Austin Airport

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Quality Inn & Suites Austin Airport
Ranked #128 of 197 Hotels in Austin
Ft Worth
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“What a Dump!!!!”
1 of 5 bubbles Reviewed October 24, 2011

This is the worst hotel I have ever stayed in. The room smelled horrible. The bed sheets were dirty. The air conditioning was broken. No light in bathroom and the tub wouldn't drain. Management was rude and unhelpful. When booking a hotel room please look elswhere don't be deceived by the internet photos posted by the hotel website.

Room Tip: Check the customer reviews before booking online.
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  • Stayed October 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Ronda I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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129 reviews from our community

Traveler rating
    16
    38
    34
    22
    19
See reviews for
27
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38
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Portola, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 10, 2011

We stayed at this the Quality Inn & Suites while assigned to the Bastrop County Complex fire. After the first night one of my crew members complained of bug bites but thought maybe they were from the fireline atleast he hoped. The next morning he said that he had more bites and after checking Web MD it was obvious it was bed bugs. After checking for another hotel and finding this was the only one not booked up which wasn't suprising we asked to have him moved to another room by the time we came back that night. Needless to say it wasn't ready so he stayed in another crew members room. There is nothing "Suite" about this place. It smells like cigarettes. The morning staff doesn't keep up with coffee and the limited breakfast items they offer. The bill during checkout was a nightmare and still isn't figured out because the manager is always just stepping out for 15 Minutes or not available. Do not stay here unless you are desperate. I've never written a review for anything until I stayed here if that holds any ground to this review. Also they didn't seem to concerned about the bedbugs. Kinda Hush Hush

Room Tip: Doesn't matter the Highway is right there and barking dogs from the neighbors.
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  • Stayed September 2011, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Smoke m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Austin hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed September 17, 2011

Horrible experience! Room smelled like an ashtray!!! The closed breakfast down early on a Saturday morning! Manager was extremely rude! For this amount of money should have had nicer facilities. Should have stayed at Motel 6!

  • Stayed September 2011
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Annedbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaGrange, Texas
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed September 15, 2011

I have stayed at this property multiple times and, most recently, in June. It has always been clean and well supplied. Staff and management have always been courteous and helpful. Over the years, the owners have had periods of repair/updating and understand some of those relative reviews (being in the construction business). If you find yourself in that situation, ask for another room and I'm sure you will be accommodated.

Nonetheless, their shuttle service is great and a cool dip in the pool for our hot summers. The continental breakfast is average but plug a spot if you need to. Close to the airport and easy in/out of Austin. Will use them again.

Room Tip: We have not yet got a "bad" one but ask to see before you move in is always a good policy...
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  • Stayed June 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank RockyRue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed July 14, 2011

I used this hotel's park and fly service and also stayed the night before my trip. The front desk personnel were all courteous, professional, and good-humored. My room was clean and the bed exceptionally comfortable. The bathroom was also clean and well-furnished with full-size towels and adequate toiletries. I was able to easily get online and the internet was fast. The hotel offered a free breakfast and had all the usual, yogurt, muffins, bagels, OJ, coffee, cereal, etc. But I was happily surprised to find the also offered bisquits and sausage gravy. Although it was near the airport as well as a major highway, did not hear planes or street traffic at all. My stay was enjoyable and I would recommend this hotel.

  • Stayed June 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CruisingMonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed June 25, 2011

We stayed at this hotel in the spring while in town for a conference. It was a last minute booking and the nice hotel across the street was completely booked. I would have rather slept in the car outside the nicer hotel...

When we first walked in the hotel, it was obvious by the smell that the place was not well kept. It appeared they had an ongoing remodel project going but it looked like it had stalled. There were fans going in the hallways because of water leaks, stains on the carpets and walls, and ceiling tiles missing everywhere. The we got to the room, where the smell was just as bad. There were wires hanging from some electrical outlets and the cleaning job was poor to say the least. After returning from dinner, we had to walk around construction workers that were sitting outside the doors drinking beer and smoking cigarettes. I guess it was easy for them to find the beer since there is a run down liquor store right next door.

I would not suggest anyone stay at this hotel. There are many more hotels just down the street that have to be better.

  • Stayed March 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Jeff55z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed April 19, 2011

I usually don't like to leave too bad of reviews, but this place deserves it. Our room was a horrible piece of crap. Our room was under construction, half-painted, bad smell, with a machine in the room to remove odors. It should have never been rented out. The hotel itself was under repair with ceiling panels missing in the hallways among other things. It looked like the hotel had either been totally flooded out or hit by a plane....or both. It needs to be imploded. As far as location, sure it's very close to the airport, but there are no restaurants nearby and traffic in front of the hotel almost makes it impossible to pull in or out of the parking lot. If not for the fact we were on our way to Vail the next morning I'd have left and went back home to Houston. STAY AWAY!!!!!!!

Room Tip: Sleep in your car, not the hotel.
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  • Stayed April 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank TKP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Austin Airport

Property: Quality Inn & Suites Austin Airport
Address: 2751 TX Highway 71 East, Austin, TX 78617-2261
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #128 of 197 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Austin Airport 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
Austin Airport hotels - Quality Inn & Suites Airport hotel in Austin, TXThe 100 percent non-smoking Quality Inn & Suites® Airport hotel is ideally located with easy access to Interstate 35 and State Highway 71, just one-half mile from the Austin-Bergstrom International Airport. Free airport transportation is available. This Austin, TX hotel is also close to the Texas Capitol, the Austin Convention Center and the University of Texas at Austin, home of the Texas Longhorns. The Circuit of the Americas race track, home to the Formula One United States Grand Prix, is easily accessible from the hotel. Enjoy the beauty of central Texas with a visit to Barton Springs, featuring four natural springs on the grounds of Zilker Park. Barton Springs Pool is a man-made swimming pool fed by the natural spring water, and is popular year round with an average water temperature of 68 degrees. Nicknamed the "Live Music Capital of the World," Austin boasts many great music venues, bars and night clubs throughout the 6th Street arts and entertainment district, which hosts the annual South by Southwest (SXSW) interactive music and film festival. Many great restaurants can be found in the surrounding area. This Austin, TX hotel offers many fine features and amenities, including: •Free continental breakfast •Free coffee •Free wireless high-speed Internet access •Free local calls After a busy day of meetings or sightseeing, relax and enjoy a swim in our seasonal outdoor pool and a workout in our exercise room. Business travelers will welcome additional conveniences like the public computer with Internet access, in-room desks, and access to copy and fax services. All spacious guest rooms come equipped with flat-screen televisions, microwaves, coffee makers, refrigerators, hair dryers, irons and ironing boards. Some rooms feature sofa sleepers, wet bars and whirlpool bathtubs. A safe deposit box and laundry facilities are available on the premises for added guest convenience. Whether traveling for business, vacationing with the family or taking a road trip with friends, the Quality Inn & Suites Airport hotel offers you ideal accommodations, affordable rates and Texas-style hospitality. ... more   less 
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Also Known As:
Quality Inn & Suites Airport Hotel Austin
Quality Inn And Suites Airport
Quality Inn Del Valle
Del Valle Quality Inn
Quality Inn Airport

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