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Country Inn & Suites By Carlson, Austin North (Pflugerville)
Ranked #106 of 202 Hotels in Austin
Reviewed April 16, 2013

I got a Priceline deal so we stayed here about 20 minutes north of Austin, just off the freeway. Rooms are a bit worn and beds a bit soft, but the room was large (including a separate kitchen/sitting area with a 2nd tv). Breakfast was adequate.

  • Stayed: April 2013, traveled with family
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1  Thank duggem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this reviewResponded April 30, 2013

Dear duggem,

Thank you for your review and your recent stay with us. Please accept our apologies for your disappointment with your room accommodation. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done. We all hope that you would give us another chance to make your stay as best as it can be.

Thank you again for your feedback and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (179)
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152 - 158 of 179 reviews

Reviewed February 20, 2013 via mobile

I stayed at this hotel every other week ( sometimes 2 weeks in a row) for 3 months in early 2012 for work training. It was conveniently located 2-3 minutes from the office building I would be at. The front staff were always friendly. Check-in and check-out was always easy. Being a member of their loyalty program I received a small goodie bag at check-in each week. Every Wednesday night while I was there the hotel had food brought in. A few I remember were sub sandwiches, pizza, Mexican just to name a few. They also provided drinks with Wednesday nights dinner (which included beer). Every day when returning to the hotel after work there would be fresh cookies in the lobby. They were also so soft and chewy! The hotel does offer free breakfast...it's ok. You have your typical cereal and milk, yogurt, bananas, boiled eggs, pancake machine that would make 2 pancakes at the press of a button, bagels, cinnamon rolls, eggs, bacon, toast, milk, water, apple juice, and orange juice. It wasn't the best, but it was free. There were only a few days when the pancake machine wasn't working. The rooms were nice. They were modern and up to date with flat screen tvs. The bathroom was very small with the vanity right outside of the shower/toilet area. There was a full length mirror that was very handy. I stayed in several different rooms and the beds all seemed to be pretty comfy. The rooms were kept clean. I think one room had a broken tile in the bathroom area and one room had a section of carpet that was starting to come up. Otherwise they were good. Each room I stayed in had a separate living area with its own tv, couch, and chair. The rooms also have a mini fridge and coffee maker. Some days I chose not to have my room cleaned, but most days it was cleaned and I never had a problem with it. If ever in the area again for training I would stay at this hotel again.

  • Stayed: March 2012
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Thank Cana267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2013

Comfortable King suite with 2 flat screens, microwave, fridge, coffee maker with sink. Separate sitting area with sofa bed, desk and chair. Free wi-fi; free breakfast; free coffee and cookies. Used our AARP discount, too. Only complaint was freeway noise. Perhaps rooms on the west side are quieter.

  • Stayed: February 2013, traveled with family
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Thank hoppeeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

there is nothing really wrong with the hotel, just there is nothing really right. It is really very "fair" to low. It seems really tired with lots of scrapes and worn carpet and needs paint and sprucing up. Even the elevator creeks and rattles to a stop. The room is average and when inside has a little bit of "old" smell. Noticed when the maid cleaned the room she sprayed several squirts of room freshener before she left. The bed seems old and you feel a little bit like "who slept here last night". Pillows and sheets seem old and just not fresh and clean. You have to dig for plugs to charge the phone and like I said, adequate but not somewhere I would go back to. Best part is front desk folks were very pleasant. Breakfast wanted to be good but highly processed taste to eggs, etc. Anyhow, if you need to stay there it will be ok, but I would not go there by choice.

  • Stayed: November 2012, traveled on business
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Thank Peter2150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

Found the check-in to be very easy and Michael the clerk on duty was very helpful. We enjoyed having a separate sitting area with a second TV in that room.. Included a fridge, microwave and wet bar area with the standard coffee/tea set-up. Only thing is the sink
was separate from the bathroom area so make it a little different when getting ready.
On Wednesday nights they have pizza for their guests. Breakfast area was nice & well
maintained. Definitely would stay there again and do recommend it to others.

  • Stayed: November 2012, traveled with family
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1  Thank SixthGenTexan45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

This hotel, like many other Holiday Inn Express locations was convenient, inexpensive and upheld the same level of quality I have become accustomed to from hotels of its kind.

The staff was great.

The room was excellent (two separate areas, one living, one sleeping) and very clean.

I had zero problems and would definitely stay here again if I had the need to be in the area.

Room Tip: If possible, get a room by the elevator, they are on the front of the hotel and allot you the abilit...
  • Stayed: October 2012, traveled solo
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Thank Charles J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

I had higher expectations for this hotel. Here are the positives and negatives:

Positive: Relatively clean, friendly service at the front desk, good rates, beautiful lobby/kitchen area

Negatives: The room was a weird mess. For example, the lamps were crooked, the bathroom door barely shuts due to the fact that it hits the toilet, there was a small hole above the bed, the furniture looked really dated, used, and abused, the toilet paper, paper towels, and kleenix all had cute folded shapes; however, they all looked half used (i.e., the rolls were not new, etc.), and there is a lot of noise due to the location right off the highway.

While everything appeared to be clean, the weirdness of the room did not give me the confidence that it was in the best shape. I was nervous about touching anything.

Stayed: October 2012, traveled with family
Thank Vaca8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this reviewResponded October 20, 2012

Dear Vaca8888,

Thank you for taking the time to leave us a review. I am glad that you had a good interaction with our staff and found our rates competitive enough. Please accept my sincerest apology if you found your stay less than satisfactory due to the layout of the room accommodation you received. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Pam G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Austin North (Pflugerville)

Address: 14620 N Interstate 35, Austin, TX 78728-7005 (Formerly Holiday Inn Express Hotel & Suites Austin North (Pflugerville))
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Best Value Hotel in Austin
#65 Business Hotel in Austin
Price Range: $101 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Austin North (Pflugerville) 3*
Number of rooms: 84
Official Description (provided by the hotel):
Country Inn & Suites By Carlson, Austin North (Pflugerville),is located on I-35 North at exit 247.The hotel is just 15 minutes from Downtown Austin Home of the University of Texas Longhorns, State Capitol and the infamous 6th street. In addition, the hotel is surrounded by major corporations like Dell, Pearson, Hewlett Packard, General Motors, Texas Commission on Environmental Quality, Samsung, Sears, and Hart Hankes, just to name a few. With Austin Bergstrom International Airport located only 25 minutes away, this hotel is a perfect fit for both corporate and leisure travelers. Our hotel offers over-sized suites with a separate bedroom and living area in each guest room, with a flat screen TV in each area. We provide all the standard amenities PLUS complimentary High speed internet, a work desk area, and microwave and mini-refrigerators. For those who are always on the go we offer a fitness center and a refreshing outdoor pool. We invite you to join us in our beautifully decorated lobby area each morning to enjoy our complimentary Be Our Guest breakfast or to sample our fresh baked cookies every afternoon. Be sure to be here mid-week each week too, for our complimentary Be Our Guest Manager's reception. If you are in need of meeting space, you'll find ours is designed to cater to both social and corporate meetings. Visit Austin, TX and Be Our Guest at Country Inn & Suites By Carlson, Austin North (Pflugerville). ... more   less 
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Also Known As:
Holiday Inn Austin
Austin Holiday Inn

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