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“Nice hotel and great service”

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Holiday Inn Express Austin North Central
Ranked #125 of 203 Hotels in Austin
Houston, Texas
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Nice hotel and great service”
Reviewed June 12, 2008

I stayed at this Holiday Inn Express for two nights, I was in Austin for the Texas Democratic Convention. It's a good location, not far from downtown; however, I think next time I would rather stay downtown, so I can go out on the town without having to worry about driving unfamiliar streets back to the hotel.

I arrived around 11 in the morning and because they had been sold out the night before, they didn't have any rooms available so they kept my suitcase for me in their office until I was done with the convention for the day and returned in the evening to check in. I was a little concerned when I returned to pick up my bag and the door to their office behind the front desk was open. This is where my bag was, the next day and when I checked out it was closed, so I suppose it's closed most of the time. When I did finally check in that night, it was a very quick process and I was on my way to the room in no time. The front desk clerks that I encountered that day were very friendly.

The room was very clean and pretty big. The furniture was in very good condition and pretty contemporary so it seems either the hotel is new or recently updated. The beds were very comfortable, the pillows were so-so. I'll admit I am picky with pillows. They did have a choice of a soft or firm pillow, which is a nice touch, though they didn't have the pillow menu I've found at most other Holiday Inns. Though with those, if you want another pillow you have to call for one, which I've never ended up doing anyway. The bathroom was a nice size, careful with the sink as the water pressure is very strong. I loved the shampoo and conditioner they had. If you need an iron and a table they sell them according to a price card in the bathroom. They also sell blow dryers (though there was one in the bathroom) and towels, etc. I did find it odd that irons were for sale instead of having one for you to use while there, but it didn't make a difference to me because I didn't have anything that needed to be ironed, and I don't do much ironing anyway so if it's wrinkled it pretty much stays that way. Hey, it's going to get wrinkled anyway.

The hotel does have a small pool which you can do laps in, I didn't use it though, really didn't have the time. Also, they have a small fitness center with some weight and cardio machines, which I didn't expect. Breakfast is included, and they even have bacon, eggs, hot biscuits, and gravy. I was surprised to see hot items. They also had warm cinnamon rolls, cereal, English muffins, bread, and doughnuts. They had orange and apple juice and maybe another type of juice, and of course tea and coffee. I was impressed with the selection of breakfast items.

A USA Today was available at the front desk if you wanted one. I do like it when hotels leave them at your door in the morning, but at least it was available if you wanted it. The TV had all the basic cable channels available so there was definitely lots of choice there.

I used their quick checkout, they leave the bill under your door overnight and you leave your key in the room and leave. Quick and easy.

Overall, I enjoyed staying at this hotel. It is a nice place with great service and not far from downtown. I definitely recommend a stay here if downtown is out of the question as it was on this trip because of the prices due to the convention.

  • Liked — Service and cleanliness
  • Disliked — Can't think of anything
  • Stayed June 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank JetsetTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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147 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Hudson, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 23, 2008

Stayed here during the South-by-Southwest concert event when every other hotel was practically doubling their rates. Very professional staff, high quality beds, and a hot complimentary breakfast that included eggs, sausage, bacon, hot cinnamon roles in addition to the regular breakfast fare. What more could you ask for? Little extras that made you feel like you were staying at a 5 star hotel included complimentary cookies at the front desk, and elliptical trainers in the fitness center, free wireless internet, plus they provide a computer in lobby for guests without laptops. They also provide extra throws at the bottom of each bed. Nice touch. HBO plus extended cable TV in rooms. The lobby and the guestroom itself had an air of simple elegance. Nice view from the 18th floor bar & grill. Stayed here 3 nights, felt like I really found a gem just a few minutes from downtown Austin. I have traveled around the globe and it is rare to find a hotel of this quality at such a discounted rate compared to the competition.

  • Liked — Extremely comfortable beds
  • Disliked — the pool
  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank nakine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neatfreak08
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 23, 2008

Felt just like home! Spacious rooms (suites) with nice sized sofa, chair, large flat-screen television, mini-fridge and microwave! Nicely decorated with touches of home.
Located right off I-35, so traffic can be heard but not enough to disturb your night's rest ..... mostly thanks to the comfortable beds.
Great stay for the money!

  • Liked — spacious suites
  • Disliked — air condition units need updating
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank neatfreak08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed November 11, 2006

We stayed here for two nights during Austin City Limits. The hotel is only 10 or 15 minutes drive from downtown Austin and despite being located by I-35 it seemed quite quiet. The room was a good size, clean and comfortable. The staff were friendly and helpful. If you can't find anything downtown then this is a perfectly good alternative.

  • Stayed September 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Five-Oh-States
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 17, 2006

When travelling in the US, I frequently stay in Holiday Inn Express. I find them uniformly good with occasional nice personal touches and the one in Austin is no exception. Not really suitable if you want to sample the downtown nightlife as it's a little way ut of town - and a little noisy next to the highway - but the place is clean, comfortable and welcoming (the free cookies on reception help!). The swimming pool is a bit of a non-event, but there are some decent driveable restaurants nearby - the (San Francisco?) steakhouse with the girl on the swing is pretty bizarre but reasonably priced and very friendly.

  • Stayed March 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torpoint, Cornwall, UK
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed October 17, 2005

Previously a Wingate Inn so has just been updated. Very impressed with location, rooms, staff and facilities. We stayed there for 8 days with no complaints. Only 2 concerns; the pool is too small and the complimentary breakfast is very basic but then after all it is complimentary, for what they charge for a room, I consider it remarkable value to get anything to eat at all for 'free'.
Lovely hotel, efficient young reception staff. I would stay here again.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank trivster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 17, 2005

The place was clean, bathroom was big. Service was good. But there is no wireless internet connection in the room. They let me use the computer in their office, but that's not really the same thing. Oh well. At any rate, it is located fairly close to the city-- so all in all, as budget hotels go, I give my full endorsement of this hotel.

FYI: they are changing their ownership to Holiday Inn Express soon. I'm unsure how this will affect the quality of the hotel, but probably not by much.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Austin North Central

Property: Holiday Inn Express Austin North Central
Address: 8500 N Interstate 35, Austin, TX 78753-5646
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #125 of 203 Hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Austin North Central 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
The newest addition to the North Austin area is the beautiful Holiday Inn Express Hotel conveniently located off of the IH 35 and Hwy 183. This gorgeous hotel with 101 over sized guest rooms is within 10 minutes of downtown Austin where guests can enjoy the famed 6th Street, the Texas State Capitol, the Austin Convention Center, and the UT campus. The Holiday Inn Express is 20 minutes from Austin-Bergstrom Airport. In addition, we are less than 15 miles from Lake Travis, the Bob Bullock Museum/IMAX Theater, the Austin Children s Museum, and the Frank Erwin Center. Finally, there are several shopping malls within a ten mile radius. A few of the many companies located near us include MCI, Dell Computers, Applied Materials, Apple Computers, and Samsung. The Holiday Inn Express in North Austin is perfect for the business traveler. We offer complimentary high-speed Internet (both wired and wireless) access in all of the guest rooms. All of our guest rooms have spacious working desks with ergonomic chairs, and desk phones with speaker capabilities, data port, and voice mail. Each morning guests can enjoy our complimentary Express Start Breakfast, which includes fresh, warm cinnamon rolls, Smart Roast Coffee, and many more items that will more than satisfy any guest's hunger. Above all, the Holiday Inn Express Hotel s professional staff awaits the opportunity to attend to your every need. Visit Austin, TX and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Austin North Central Hotel Austin
Holiday Inn Austin
Austin Holiday Inn

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