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“Very Nice Overall”

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Holiday Inn Express Austin North Central
Ranked #123 of 201 Hotels in Austin
Fort Worth, Texas
1 review
“Very Nice Overall”
Reviewed February 1, 2013

Overall the staff were professional and helpful in ensuring my stay was comfortable. The GM did show extreme attention to overall accommodations. The breakfast area presentation was clean and always stocked to meet the needs of the patrons. The front desk staff did follow up with calls to the room to make sure that I was well accommodated. The hotel is centrally located in the Austin market for those needing to conduct business throughout the area. There were many eating establishments in the immediate area to satisfy different taste. I will stay here again.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lesley E, General Manager at Holiday Inn Express Austin North Central, responded to this review, February 19, 2013
Thank you so much for your feedback we apprciate the time you took to give us a review we take all reviews good or bad and use them as a learning tool to help all of us to give great customer service. Thank you so much.
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146 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 30, 2013 via mobile

We were put in the fourth floor in a "smoke free room". As soon as we got off the elevator we smelled cigarette smoke. The closer to the room we got the, stronger the smell. It was very strong outside our room. As if someone was smoking next to me. Our room also smelled strong. So we called the front desk and he said sorry but we are sold out. Even when I told him I would get sick with a migraine the worker didn't care. I was also worried we would stink like a casino at our job training the next day. We had prepaid so we were stuck. Not going back there.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gingersr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lesley E, General Manager at Holiday Inn Express Austin North Central, responded to this review, January 31, 2013
We would like to thank you for your honest feedback, your feedback helps us to make the neassary changes to be a great hotel were you feel your treated as family. Sorry for any inconvience we may have caused you.
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San Benito
1 review
Reviewed January 29, 2013

These is my second time reserving rooms for our school district and we will always come back due to the great service we have received. Lesley Clark Easley has been a great help in assisting with the reservations. I have had to cancel and add a couple of rooms and she has been patient with me. Great service. No complaints.

Room Tip: For business speak to Lesley
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melyssa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lesley E, General Manager at Holiday Inn Express Austin North Central, responded to this review, January 31, 2013
Thank you so much for your feedback Me and my staff love serving you and your groups. Thank you for your continue loyalty. We look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
170 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed January 28, 2013

Location is good, relatively central on IH 35. The proximity to the road brings noise, of course - mind that if it impacts your sleeping.

Besides that - standard holiday inn - fine rooms, standard american breakfast.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Avi28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lesley E, General Manager at Holiday Inn Express Austin North Central, responded to this review, January 29, 2013
We would like to thank you for your feedback we vaule all guest comments and opinions. We will always serve our guest as best as we can and treat our guest like family. Thank you once again for taking out time and reviewing our hotel.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enid, Oklahoma, United States
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 24, 2013

Nice handicapped accessible room, but too tight for a wheelchair. Room has a funny smell which the motel did not alleviate - we got our own room freshener. Everyone is very nice and helpful. Breakfast is limited, compared to Sleep Inn or Comfort Inn. You can hear the noisy interstate highway from our room. We solved this problem by using the fan on the heating/cooling unit. Wi-fi service is very good.

Room Tip: Ask for a room away from the noisy road.
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lesley E, General Manager at Holiday Inn Express Austin North Central, responded to this review, January 25, 2013
We appericate all feed back our goal is to make all guest 100% satisfyed, with out our wonderful guest good or bad give us a chance to improve. Sorry for any inconivenece that we may have caused you. Hope when you are in Austin you will give us a second chance. THank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellicott City, Maryland
Level Contributor
260 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed January 19, 2013

Clean & Cheap. Friendly staff. Typical breakfast - lots of carbs. No issues other than I-35 highway noise, which was a little more noticeable than one would expect in any hotel (it will wake you up if you are a light sleeper). Didn't notice any musty or other irritating smells as mentioned by previous reviewers. Take note that I-35 is a heavily traveled highway, so if you need to use it during the morning or afternoon rush hour, give yourself some extra time (eventhe frontage road adjacent to the highway can be busy).

Room Tip: Hotel resides between I-35 and a residential area. Available restaurants within walking distance ar...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jrzj42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lesley E, General Manager at Holiday Inn Express Austin North Central, responded to this review, January 25, 2013
We would like to thank you for your feedback, without awesome guest like you to take the time out of your busy schedule to lets us know good or bad your thoughts and also how to improve our service. Thank you very much we value all comments and feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terrytown, Louisiana
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 22, 2012

Front desk gave the warmest welcome, and greeted me and my grandchildren with cookies, lemonade, and a surprise! We had driven from New Orleans and were in the car too long. This friendly staff rejuvenated us. Room with 2 beds was spacious & we were happy to see it had a refrigerator and microwave - and most of all, safe to fit my iPad + free internet! Complimentary Breakfast is wonderful, and they even post the daily menu in the elevator. Fitness room is easy to access, and they have plenty of parking - with easy access to the highway. Top notch house keeping team, our room + bathroom was spotlessly clean and the lobby is sparkling. I work at a hotel and tend to notice service issues without trying, all I kept noticing is the awesome experience they provide to their guests & modern vibe of music and atmosphere in lobby. We are here for 4 nights over Thanksgiving; employees made us feel like family and we will definitely be back whenever visiting my daughter in Austin.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lesley E, General Manager at Holiday Inn Express Austin North Central, responded to this review, November 29, 2012
Thank you so much for your feedback. We are so glad we made you feel like family. Please come back and visit us. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Austin North Central

Property: Holiday Inn Express Austin North Central
Address: 8500 N Interstate 35, Austin, TX 78753-5646
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #123 of 201 Hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Austin North Central 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
The newest addition to the North Austin area is the beautiful Holiday Inn Express Hotel conveniently located off of the IH 35 and Hwy 183. This gorgeous hotel with 101 over sized guest rooms is within 10 minutes of downtown Austin where guests can enjoy the famed 6th Street, the Texas State Capitol, the Austin Convention Center, and the UT campus. The Holiday Inn Express is 20 minutes from Austin-Bergstrom Airport. In addition, we are less than 15 miles from Lake Travis, the Bob Bullock Museum/IMAX Theater, the Austin Children s Museum, and the Frank Erwin Center. Finally, there are several shopping malls within a ten mile radius. A few of the many companies located near us include MCI, Dell Computers, Applied Materials, Apple Computers, and Samsung. The Holiday Inn Express in North Austin is perfect for the business traveler. We offer complimentary high-speed Internet (both wired and wireless) access in all of the guest rooms. All of our guest rooms have spacious working desks with ergonomic chairs, and desk phones with speaker capabilities, data port, and voice mail. Each morning guests can enjoy our complimentary Express Start Breakfast, which includes fresh, warm cinnamon rolls, Smart Roast Coffee, and many more items that will more than satisfy any guest's hunger. Above all, the Holiday Inn Express Hotel s professional staff awaits the opportunity to attend to your every need. Visit Austin, TX and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Austin North Central Hotel Austin
Holiday Inn Austin
Austin Holiday Inn

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