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DoubleTree by Hilton Hotel Austin - University Area
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Reviews (1,043)
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All reviewsdouble treefrank erwin centerwarm cookiesnice hotelclose to downtownroad noisewithin walking distanceconvenient locationwould stay here againeasy accessbeds were comfortableutdennysproximityconvenienceuber
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796 - 801 of 1,043 reviews
Reviewed April 29, 2013

This is the hotel to stay at if you are there for a sporting event. It is very close to campus and right across the highway from the Frank Erwin Center. The staff are very nice and the rooms are clean and nice too.

  • Stayed: April 2013, traveled on business
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Thank kuwells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
socialmediacoord, General Manager at DoubleTree by Hilton Hotel Austin - University Area, responded to this reviewResponded May 8, 2013

Dear kuwells,
Thank you for your review and kind comments regarding our great staff and clean rooms. We always strive to exceed our guest’s expectations and I am happy to hear we were able to achieve that during your stay. As you noted, our location is great for sporting events, and I hope we have the opportunity to welcome you back during another game day.

Sincerely,
Wim Puttemans

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

The hotel was easy to get to, very close to the heart of downtown. Everyone was friendly and took care of my entire family. We had several rooms in the hotel, all booked separately, which took time and effort to treat us as a group, and we couldn't have been more satisfied.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Jonathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

Nice tidy room and friendly staff. We had rental bikes and got around fine from this location and used the city bus several times with a stop just blocks from the hotel. Our first room had a broken air conditioner, but they moved us to a much nicer room and all was fine.

  • Stayed: April 2013, traveled as a couple
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Thank Betsy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2013

We loved the convenient location of the Double-Tree near the University in Austin, TX. We had a great time in Austin, and our hotel seemed to always be just a 10-15 minute drive from everything we wanted to do. It was great to be able to get back to the room to rest or freshen up, and when we did, our room was definitely an inviting and comfortable place to be. Thank you for a wonderful trip!

  • Stayed: April 2013, traveled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank kjcara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2013 via mobile

The room had a strong odor to it..We had to be moved rooms..The bed I had trouble sleeping on.. The price seemed high..I was not impressed with the front desk..Breakfast was very good..I personally will look elsewhere when the need arises again..

  • Stayed: October 2012
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Thank cjc1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wim1617, General Manager at DoubleTree by Hilton Hotel Austin - University Area, responded to this reviewResponded April 18, 2013

Dear cjc1977

I am glad to hear you enjoyed the location of our property, your clean room and a qualtiy breakfast. However, I would like to apologize for the odor in the room and an uncomfortable night sleep you experienced, as this is not a reflection of the standards we have set for our property. The issue has been resolved and I hope you will allow us the opportunity to earn back your loyalty by providing quality service in all areas during your next stay.

Sincerely,

Wim Puttemans

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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