I love Austin but the hotel culture consistently falls flat. First off, never travel with me because the clerk will always put you on the lowest floor. But this time I complained. I had specifically booked through Hilton at full rate--and not a third party--in hopes of getting a better room. When I went back to the lobby they grumbled but eventually gave me a room much higher. So who were they saving the better room for? a Priceline or Expedia customer?
The second day I was out all morning and returned around 2pm. Room was not made. I left again at 2:30 and returned around 6:30. Room still not made. They never came. To be fair, a day later I ran into a supervisor who asked how everything was and I mentioned the room and he cut my rate for that day.
I had turn off the a/c because it banged all night. Not a fan but an inconsistent banging. It was grating enough not to have a/c in Austin in June.
Windows are single pane which makes little sense on a busy road and less sense in Texas heat.
My last day, the wake-up call never rang. Glad my phone alarm worked or I would have missed flight.
- Official Description (provided by the hotel):
- Welcome to the DoubleTree Suites by Hilton Hotel Austin. Enjoy a warm greeting with a freshly baked chocolate chip cookie at this comfortable hotel. Among Austin, Texas hotels, this DoubleTree hotel places you in the downtown business district and within minutes of all that the city has to offer. Walk to the University of Texas and the Texas State Capitol from our Austin, Texas hotel, which is 11 miles from Austin Bergstrom International Airport. Visit the Sixth Street Entertainment District, Barton Springs Pool, or explore the area around this Austin hotel with our complimentary shuttle service. Corporate guests are in easy reach of many regional and national companies, the Austin Convention Center and favorite local restaurants and nightlife. Retreat to a spacious suite at the DoubleTree Suites Hotel Austin. All of our suites offer separate kitchens, living areas and private bedrooms in sophisticated surroundings. Upgrade to a two-bedroom suite, Penthouse or Executive suite for a wrap-around rooftop balcony with breathtaking city views. Host a meeting or event in this downtown Austin hotel's 5,000 sq. ft. function space, including the beautiful Rose Garden Terrace. Let our professional staff assist you from planning to execution. Stay fit in our fitness center, or relax in our heated, outdoor pool and patio deck. Savor delicious American or Southwestern cuisine in our 15th Street Cafe, open for breakfast, lunch and dinner, and then retire to our popular 15th Street Lounge. Book your stay at our Austin, Texas hotel and experience true Texas hospitality. ... more less
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- Also Known As:
- Doubletree Suites By Hilton - Austin Hotel Austin
- Doubletree Hotel Austin
- Doubletree Austin