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“Great location & room...but too many problems”

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DoubleTree Suites by Hilton - Austin
Ranked #28 of 203 Hotels in Austin
Certificate of Excellence
Reviewed June 17, 2013

I love Austin but the hotel culture consistently falls flat. First off, never travel with me because the clerk will always put you on the lowest floor. But this time I complained. I had specifically booked through Hilton at full rate--and not a third party--in hopes of getting a better room. When I went back to the lobby they grumbled but eventually gave me a room much higher. So who were they saving the better room for? a Priceline or Expedia customer?

The second day I was out all morning and returned around 2pm. Room was not made. I left again at 2:30 and returned around 6:30. Room still not made. They never came. To be fair, a day later I ran into a supervisor who asked how everything was and I mentioned the room and he cut my rate for that day.

I had turn off the a/c because it banged all night. Not a fan but an inconsistent banging. It was grating enough not to have a/c in Austin in June.

Windows are single pane which makes little sense on a busy road and less sense in Texas heat.

My last day, the wake-up call never rang. Glad my phone alarm worked or I would have missed flight.

  • Stayed: June 2013, traveled solo
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Thank GoneTrippn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded July 5, 2013

Dear GoneTrippn,

Please accept my sincerest apologies for the problems you experienced during your stay. We have relayed your comments to the appropriate hotel management in hopes that we can remedy the problems you mentioned. If you're ever in need of housing in Austin again we would love to serve as your host so that we can provide the stay and service you deserve.

Sincerely,

Lee S. Bortner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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970 - 976 of 1,070 reviews

Reviewed June 13, 2013

I don't review every hotel stay as I travel for business and pleasure quite often, but this hotel and staff deserves a 5 star review. From the first minute I walked in the door I was treated with the most friendly and helpful staff you can imagine. Everyone was so helpful and seemed to genuinely care about my stay here for 2 nights. My room was upgraded without asking, every door was opened for me, I was presented with drink and breakfast vouchers, etc. If I ever return to Austin for business, I will without question return here!

  • Stayed: June 2013, traveled on business
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Thank Derek2023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded July 5, 2013

Dear Derek2023,

Wow! Thank you so much for your feedback! We're so glad you experienced the service you deserve as a guest of DoubleTree and we look forward to serving as your host again in the future.

Warm Regards,

Lee S. Bortner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2013

We stayed at this hotel for a bachelorette party and had a wonderful stay. The staff was friendly, the food was good and it was extremely close to 6th Street and a 7 Eleven that we frequented for snacks and drinks that we put in our in-room kitchen/refrigerator. I would definitely recommend this hotel for large groups of people. We loved the balconies off each room and the fold out bed in the living room.

  • Stayed: June 2013, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Alexandra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded July 5, 2013

Dear T.A. Member,

Thank you for the feedback! Please come back and see us again soon!

Warm Regards,

Lee S. Bortner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2013

This DoubleTree was a wonderful place to stay and had a shuttle that took us downtown to all the shops, bars and restaurants in Austin, which saved us a boatload in taxi fare. Also, everyone at the desk was helpful and friendly. I would definitely recommend this hotel and stay there again myself.

  • Stayed: June 2013, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Jenna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded July 5, 2013

Dear Jenna F,

Thank you for your kind words! I'm glad you got to experience some of the shops in the area around our hotel and that the shuttle worked so well for your group. Please come back and see us again soon!

Warm Regards,

Lee S. Bortner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

Enjoyed this hotel. Got complimentary cookies, and the room had a warm vibe that reminded me of home. Enjoyed it. The only bad thing was paying $20 for parking a night/ per car. But overall it was great

  • Stayed: May 2013, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Kristine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded July 5, 2013

Dear Kristine D,

Thank you for the feedback! Come back and see us again soon!

Warm Regards,

Lee S. Bortner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

You can't be the location in the thick of the city of Austin. The rooms were fantaastic with a small kitchen and livingroom area. Fitness room was adequate and the meeting rooms easily met our needs. It was a great stay.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Gavin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2013 via mobile

We visitited for one night on the way north. Got a great rate on a bid site and we were able to walk to the strip north 2 blocks to eat. Next to the capital and a few blocks north of 6th street. The mini kitchen handy if you want to host a party or feed the family. The self parking is additional so, add about more 17 dollars and the mini spaces are a tight fit. Overall its a great place to stay.

  • Stayed: May 2013
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Thank ernestoc94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded July 5, 2013

Dear ernestoc94,

Thank you so much for your feedback! We look forward to serving as your host again in the future.

Warm Regards,

Lee S. Bortner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton - Austin

Address: 303 W 15th St, Austin, TX 78701-1622
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Austin
#18 Business Hotel in Austin
Price Range: $219 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton - Austin 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
Welcome to the DoubleTree Suites by Hilton Hotel Austin. Enjoy a warm greeting with a freshly baked chocolate chip cookie at this comfortable hotel. Among Austin, Texas hotels, this DoubleTree hotel places you in the downtown business district and within minutes of all that the city has to offer. Walk to the University of Texas and the Texas State Capitol from our Austin, Texas hotel, which is 11 miles from Austin Bergstrom International Airport. Visit the Sixth Street Entertainment District, Barton Springs Pool, or explore the area around this Austin hotel with our complimentary shuttle service. Corporate guests are in easy reach of many regional and national companies, the Austin Convention Center and favorite local restaurants and nightlife. Retreat to a spacious suite at the DoubleTree Suites Hotel Austin. All of our suites offer separate kitchens, living areas and private bedrooms in sophisticated surroundings. Upgrade to a two-bedroom suite, Penthouse or Executive suite for a wrap-around rooftop balcony with breathtaking city views. Host a meeting or event in this downtown Austin hotel's 5,000 sq. ft. function space, including the beautiful Rose Garden Terrace. Let our professional staff assist you from planning to execution. Stay fit in our fitness center, or relax in our heated, outdoor pool and patio deck. Savor delicious American or Southwestern cuisine in our 15th Street Cafe, open for breakfast, lunch and dinner, and then retire to our popular 15th Street Lounge. Book your stay at our Austin, Texas hotel and experience true Texas hospitality. ... more   less 
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Also Known As:
Doubletree Suites By Hilton - Austin Hotel Austin
Doubletree Hotel Austin
Doubletree Austin

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