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“Comfortable & Spacious”

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DoubleTree Suites by Hilton - Austin
Ranked #28 of 201 Hotels in Austin
Certificate of Excellence
Reviewed April 1, 2013

My first impression of a Doubletree property was skewed towards satisfied. I spent 5 nights at this particular hotel whilst attending an Executive program at the University of Texas at Austin, McCombs School of Business.

The room I stayed in was very extremely spacious and comfortable, with a balcony attached. Overall, a pleasant stay.

On the downside, however, as a HHonors Gold member, I was disappointed to learn much later that the complimentary breakfast vouchers that were provided were pre-decided by hotel and I was not informed while checking in of the 1000 bonus points that I could alternatively have received. I used just one breakfast voucher during my stay as the University had arranged a far superior breakfast for us - I would gladly have traded away the coupons for points if I had been made aware of it!

Overall, a good functional property that served my purpose perfectly owing to its proximity to the University's Executive education center!

  • Stayed: November 2012, traveled on business
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Thank rohannarula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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947 - 953 of 1,010 reviews

Reviewed March 31, 2013

Our one night stay at the DoubleTree Suites in Austin was a great one. The suite was very big. Furniture was very nice and the entire place seems well kept. The bed was comfortable. It is about a 15 minute walk to downtown. I see nothing wrong here, I would book it again.

  • Stayed: March 2013, traveled as a couple
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Thank J9257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded April 4, 2013

Dear Sens1992,

I’m so glad you enjoyed your stay! Please come back and see us if you’re ever in need of housing in Austin. We’d be happy to have you back.

Warm Regards,

Lee Bortner
Sales Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2013

Positives: the room size (it's a great sized suite/bedroom is big), the decor was clean/upkept, in-room ammenities were good (kitchen, 2 TVs, etc.) the staff was consistenly nice, the bellmen at the front very helpful to find cabs during super busy SXSW conference and distance of hotel was only a walk away from downtown, so was grateful for that.

Negetives: the housekeeping folks didn't do a good job (the seat in my bathroom was consistenly left up - with the underside of the seat covered in urine stains so likely not properly cleaned for days/weeks - so gross); garbage wasn't taken out completely, the room felt humid and at times warm/other times really cold.

  • Stayed: March 2013, traveled on business
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1  Thank Rana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded April 4, 2013

Dear Rana K,

As an all suite property, we pride ourselves on the spaciousness of our rooms and the convenient amenities they offer. However, the cleanliness of your room is of the upmost importance and I sincerely apologize for the lack of cleanliness you experienced. I shared your concerns with our Housekeeping manager to check our procedures to avoid any oversights. I hope you consider returning to experience a suite that not only meets Hilton standards of cleanliness, but all our guest’s high standards as well. Thank you for your comments.

Regards,

Lee Bortner
Sales Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

The good: Clint in the bar/ restaurant is a servcie oriented employee. Engage him in conversation and you won't want to leave. He is a wealth of information about the city. Food was excellent. Pub Burger or Shrimp/Polenta and you cannot go wrong. The gals up front, especially Raquetta, are top-notch. This Hilton Doubletree property knows customer service. I wish I could extend my sincere love to their house keeping staff. It was not terrible, but it was definitely not great. The potato chip pieces (and later found mutliple hairs...GROSS) by the phone really left sick feeling in my tummy. My feeling is their are a few areas that should be clean and that is one of them. Bring Lysol wipes and you will be okay.

Tub was very slow to drain. I am clean, so I will have to bbe okay in my self soup.

Sorry if that is gross.

Cheers,
travelingokgal

  • Stayed: March 2013, traveled on business
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Thank travelingokgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded April 4, 2013

Dear Travelingokgal,

I’m glad to hear you received good food and customer service during your stay, but concerned with your comments regarding the cleanliness in your room upon check-in. I’ve addressed this issue with our Executive Housekeeping staff and sincerely apologize for the lapse in service. We appreciate your feedback and hope you consider returning to our hotel to experience our standard high levels of service and cleanliness.

Regards,

Lee Bortner
Sales Coordinator

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Reviewed March 14, 2013 via mobile

no towel racks, faucet broken, manager called my cell phone while attending SXSW to ask if I had moved out when my bags were still in the room. There is no coffee service in the lobby in the morning. Thee warm chocolate chip cookie they give you at check-in doesn't work well in place of coffee.

  • Stayed: March 2013
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1  Thank Mallwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded March 18, 2013

Dear Mallwalk,

On behalf of our hotel I apologize for the lapse in service you experienced, this certainly is not our intention nor our standard.

You are correct regarding our bathrooms which do not offer towel racks, but do offer towel baskets and shelving and it certainly was unacceptable for you to experience a broken faucet which our Engineering Dept was sent to fix immediately. I also spoke to our Front Office Supervisor who mentioned he called and spoke to you. I can understand what an inconvenience this may have caused, although I was happy to hear after speaking with our Front Office Supervisor you’d be staying with us again.

Please accept our sincerest apologies for the errors made during your stay, and we look forward to your return so we may provide you with the kind of service you should always receive at our hotel.

Sincerely,

Lee Bortner
Sales Coordinator

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Reviewed March 14, 2013

The employees at the DoubleTree Suites in Austin made the stay extra special. Their friendliness and candor made it enjoyable and offered a home like atmosphere. The rooms were clean and very spacious. The beds were delightful. I have only great things to say. They also started a water service where there is a table of four different types of specialty water available for guests. While we were there it included strawberry, orange, lemon and cucumber water. But the manager said the chef was going to start playing around and trying out more Texan. Great all the way around!

  • Stayed: March 2013, traveled on business
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Thank anelu8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded March 18, 2013

Hello Anelu8!

I’m so glad you had such a good time! The flavored water was an additional amenity we offered during SXSW and has been a big hit so far. South By always brings a fantastic group of people that we love to host at our hotel, and this year was no exception. I’m happy to hear your stay went well and we look forward to seeing you at SXSW 2014!

Warm Regards,

Lee Bortner
Sales Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2013

I attended SXSW in Austin and this is the first time I stayed downtown. It was a great experience. The room (I had a suite) was very well maintained with a kitchenette, sitting area, desk area, bedroom and bath. Everything was very spacious and comfy. All of the staff from the front desk to the bellhops were very polite and willing to go out of there way to help. I would highly recommend this hotel for business or leisure travelers.

  • Stayed: March 2013, traveled on business
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Thank mldollaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded March 14, 2013

Mldollaz,

We’re so glad to hear you enjoyed your stay! Our front desk guest services staff work very hard to provide good service and I’m very happy to hear you experienced exactly that. I’ll make sure to pass along your kind words. We appreciate your recommendation and would love to welcome you back to our hotel in the future.

Kind Regards,

Lee Bortner
Sales Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton - Austin

Address: 303 W 15th St, Austin, TX 78701-1622
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Austin
#18 Business Hotel in Austin
#21 Family Hotel in Austin
Price Range: $179 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton - Austin 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
Welcome to the DoubleTree Suites by Hilton Hotel Austin. Enjoy a warm greeting with a freshly baked chocolate chip cookie at this comfortable hotel. Among Austin, Texas hotels, this DoubleTree hotel places you in the downtown business district and within minutes of all that the city has to offer. Walk to the University of Texas and the Texas State Capitol from our Austin, Texas hotel, which is 11 miles from Austin Bergstrom International Airport. Visit the Sixth Street Entertainment District, Barton Springs Pool, or explore the area around this Austin hotel with our complimentary shuttle service. Corporate guests are in easy reach of many regional and national companies, the Austin Convention Center and favorite local restaurants and nightlife. Retreat to a spacious suite at the DoubleTree Suites Hotel Austin. All of our suites offer separate kitchens, living areas and private bedrooms in sophisticated surroundings. Upgrade to a two-bedroom suite, Penthouse or Executive suite for a wrap-around rooftop balcony with breathtaking city views. Host a meeting or event in this downtown Austin hotel's 5,000 sq. ft. function space, including the beautiful Rose Garden Terrace. Let our professional staff assist you from planning to execution. Stay fit in our fitness center, or relax in our heated, outdoor pool and patio deck. Savor delicious American or Southwestern cuisine in our 15th Street Cafe, open for breakfast, lunch and dinner, and then retire to our popular 15th Street Lounge. Book your stay at our Austin, Texas hotel and experience true Texas hospitality. ... more   less 
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Also Known As:
Doubletree Suites By Hilton - Austin Hotel Austin
Doubletree Hotel Austin
Doubletree Austin

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