We stayed at the Doubletree suites during a recent stop in Austin. We are Hilton Honors and usually stay at Hilton properties. The only thing this property has going for it is Location.
We checked into a 1 bedroom suite on the 3rd floor. The rooms was very nicely decorated and looked to be recently remodeled. We took off our shoes to relax and watch some tv when my husband walked into the bedroom to find wet carpet in the bedroom. We called the front desk and they sent up a maintenance man to investigate the problem. He said there was nothing he could do but put towels down on the floor for us to walk on. The front desk never called to move us to another suite..nothing. The room was very musky smelling. We were just going to be there the one night so we thought we would tough it out. During the night there was a big storm that came through the area and all the patio furniture from all the rooms banged on the glass as it was thrown into a pile at the end balconey that ran the whole length of the building. Needless to say we were very unimpressed with the facility.
We told the front desk clerk at check out about our experience and they offered to give us some Hilton Honors points, we thought that was a great gesture, but two months later we have not seen our points. I have called the hotel twice to ask about the points and they said they would check into it and call me back. I have never heard back from them ,the last time I talked to the general manager and he said he would make sure I got a call back. Nothing.
Needless to say this hotel has has a beautiful physical renovation but needs a personel renovation to find people that care about the customer.
- Official Description (provided by the hotel):
- Welcome to the DoubleTree Suites by Hilton Hotel Austin. Enjoy a warm greeting with a freshly baked chocolate chip cookie at this comfortable hotel. Among Austin, Texas hotels, this DoubleTree hotel places you in the downtown business district and within minutes of all that the city has to offer. Walk to the University of Texas and the Texas State Capitol from our Austin, Texas hotel, which is 11 miles from Austin Bergstrom International Airport. Visit the Sixth Street Entertainment District, Barton Springs Pool, or explore the area around this Austin hotel with our complimentary shuttle service. Corporate guests are in easy reach of many regional and national companies, the Austin Convention Center and favorite local restaurants and nightlife. Retreat to a spacious suite at the DoubleTree Suites Hotel Austin. All of our suites offer separate kitchens, living areas and private bedrooms in sophisticated surroundings. Upgrade to a two-bedroom suite, Penthouse or Executive suite for a wrap-around rooftop balcony with breathtaking city views. Host a meeting or event in this downtown Austin hotel's 5,000 sq. ft. function space, including the beautiful Rose Garden Terrace. Let our professional staff assist you from planning to execution. Stay fit in our fitness center, or relax in our heated, outdoor pool and patio deck. Savor delicious American or Southwestern cuisine in our 15th Street Cafe, open for breakfast, lunch and dinner, and then retire to our popular 15th Street Lounge. Book your stay at our Austin, Texas hotel and experience true Texas hospitality. ... more less
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- Also Known As:
- Doubletree Suites By Hilton - Austin Hotel Austin
- Doubletree Hotel Austin
- Doubletree Austin