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“This place is just OK”

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DoubleTree Suites by Hilton - Austin
Ranked #24 of 203 Hotels in Austin
Certificate of Excellence
San Antonio
Level 4 Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“This place is just OK”
Reviewed May 16, 2012

I went up to Austin for a 1 night event and got a good deal on a room here. It was listed as 3 1/2 stars but deserves only 3 at best.

The Desk Clerk was polite and efficient and the room was clean except for the leaky toilet and poorly installed shower head.

The plumbing and tile had a vintage 80's appeal and the toilet was seeping water from the bottom so I called maintenance because of the shower head which was spraying water sideways at the connection to the hand held device. They promptly reattached the shower head which continued to leak, but just not as bad.

The TV was a flat screen but the aspect ratio was distorted on all network stations but perfect for the pay stations, go figure.

Austin already has high prices for hotels and during events there are no discounts. Since I am willing to pay Austin prices, I will not stay here again.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank oscartist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WildaboutAustin, Director of Sales at DoubleTree Suites by Hilton - Austin, responded to this review, May 22, 2012
Dear Oscartist

Thank you for the feedback. Sorry to hear you had some plumbing issues although rectified and also happy to hear our staff were polite and efficeint.

Please contact me if I can assist with your reservations and see if we can change your mind from OK to "now you're talking!"

Safe travels,

Cecilia Martinez
Director of Sales
DoubleTree Suites by Hilton Austin and
Wild about Austin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton - Austin

Property: DoubleTree Suites by Hilton - Austin
Address: 303 W 15th St, Austin, TX 78701-1622
Phone Number:
Location: United States > Texas > Austin
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Austin
#18 Business Hotel in Austin
#21 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton - Austin 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
Welcome to the DoubleTree Suites by Hilton Hotel Austin. Enjoy a warm greeting with a freshly baked chocolate chip cookie at this comfortable hotel. Among Austin, Texas hotels, this DoubleTree hotel places you in the downtown business district and within minutes of all that the city has to offer. Walk to the University of Texas and the Texas State Capitol from our Austin, Texas hotel, which is 11 miles from Austin Bergstrom International Airport. Visit the Sixth Street Entertainment District, Barton Springs Pool, or explore the area around this Austin hotel with our complimentary shuttle service. Corporate guests are in easy reach of many regional and national companies, the Austin Convention Center and favorite local restaurants and nightlife. Retreat to a spacious suite at the DoubleTree Suites Hotel Austin. All of our suites offer separate kitchens, living areas and private bedrooms in sophisticated surroundings. Upgrade to a two-bedroom suite, Penthouse or Executive suite for a wrap-around rooftop balcony with breathtaking city views. Host a meeting or event in this downtown Austin hotel's 5,000 sq. ft. function space, including the beautiful Rose Garden Terrace. Let our professional staff assist you from planning to execution. Stay fit in our fitness center, or relax in our heated, outdoor pool and patio deck. Savor delicious American or Southwestern cuisine in our 15th Street Cafe, open for breakfast, lunch and dinner, and then retire to our popular 15th Street Lounge. Book your stay at our Austin, Texas hotel and experience true Texas hospitality. ... more   less 
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Also Known As:
Doubletree Suites By Hilton - Austin Hotel Austin
Doubletree Hotel Austin
Doubletree Austin

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