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“EXCELLENT FAMILY DESTINATION” 5 of 5 bubbles
Review of Embassy Suites by Hilton Austin Arboretum

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Embassy Suites by Hilton Austin Arboretum
Ranked #32 of 200 Hotels in Austin
LAREDO, United States
1 review
“EXCELLENT FAMILY DESTINATION”
5 of 5 bubbles Reviewed July 11, 2013

Great service staff. always had an answer and directions. Breakfast and reception were always great and with a smile...saw them always running around ,but always had time for you. Rooms were always clean and the pool was exceptional

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, July 26, 2013
Jose M,
Thank you for the nice review and for recognizing our staff. Out team takes great pride in providing exceptional service! We look forward to your next visit.
Thank you
Paul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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778 reviews from our community

Traveler rating
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    70
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    25
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
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English first
Houston, Texas
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed July 10, 2013

My family and I stayed at the Arboretum location just for one night but really enjoyed it and wished we'd stayed longer. The staff was very friendly and helpful and the swans and fish in the lobby were a huge hit with my 6-year old daughter! We enjoyed the atrium style of the hotel and we sat and relaxed in the lobby while they allowed the kids to feed the swans at noon on the weekends. The suites were clean and spacious and more than enough space for our family of four. There was also a decent sized indoor pool which was great since the Texas heat can be murder! There was complimentary fresh squeezed lemonade and sweet tea in the lobby also. What topped it off was the cooked to order breakfast and the variety of choices available. We ordered dinner from the restaurant which was rather pricey but a convenient decent option if you don't want to go out. We'll definitely be returning to this hotel when we visit Austin again. My only complaint was the efficiency of the elevators. For the most part they were very slow but judging from the parking lot and the breakfast crowd it's probably because the hotel was packed. Nice stay overall!!!

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DBHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, July 26, 2013
DB Houston,
I am glad you and your family had such a great stay at our hotel. We look forward to your next visit. Hopefully, you can stay more than one night!
Thank you
Paul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hammond, United States
1 review
5 of 5 bubbles Reviewed July 10, 2013

Wonderful staff and great amenities such as actually breakfast in the morning and free happy hour each night. The staff could not have been better and would stay at the hotel again in a heartbeat. We actually fed the Swans that stay at this hotel as well.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cliff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, July 26, 2013
Cliff L,
Thank you for very much for the nice review. I appreciate you recognizing our great staff. I am glad you had an opportunity feed Butch and Sundance! We look forward to your next visit.
Thank you
Paul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 8, 2013

We spent 4 nights at this property when my son got married recently. The staff was absolutely wonderful and very accommodating. We had several meals at the hotel restaurant and were pleasantly surprised at how much we enjoyed the food. The complimentary breakfast and happy hour were enjoyable as well.
Overall a very pleasant stay and we will likely stay here again the next time we visit Austin.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Judith Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, July 10, 2013
Judith Y,
I am glad you had a delightful stay. Thank you for recognizing our great staff! We look forward to you visiting with us again.
Thank you
Paul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 8, 2013

Beautiful place, great location - minutes from 183. Nice and cool, air conditioner stayed on all night and it was very comfortable. Great bed, bathroom items. Nothing to complain about - didn't have the breakfast but a lot of people did and it looked good!

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank hist0rylvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, July 10, 2013
Thank you for the nice review. Hopefully, next time you visit, you have time to have breafkast!
Thank you
Paul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, T
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 8, 2013

Close to shopping and dining. The Domain is an outstanding upscale shopping center nearby. The Gateway is an OK shopping experience. Both are very close. The room was big, clean and comfortable. The mattress wasn't as nice as many Hilton properties, but it worked. The bathrooms lacked a second sink or exhaust fan. Otherwise they were clean.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank RealNoDeuces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, July 10, 2013
Docbledsoe,
Thank you for the nice review! We look forward to your next visit.
Thank you
Paul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed July 5, 2013

we stayed for 1 night only 6-28-13.we had spacious, clean room and bathroom, very comfortable bed and couch bed..Breakfast were freshly cook and omelet n pancakes will cook for you in minutes. I recommend to heavy breakfast eater , superb b-fast. Highkly recommend this hotel.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LynetteH712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, July 8, 2013
LynetteH712
Thank you for very much for recommeding out hotel. I am glad you enjoyed our hot, fresh made to order breakfast! We look forward to your next visit!
Thank you
Paul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Austin Arboretum

Property: Embassy Suites by Hilton Austin Arboretum
Address: 9505 Stonelake Boulevard, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Austin
#28 Business Hotel in Austin
#31 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Austin Arboretum 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
Embassy Suites Austin - Arboretum, is just a short drive from downtown Austin and within walking distance of the Austin Arboretum's shops and restaurants. Located 20 minutes from the Austin-Bergstrom International Airport, our Austin Arboretum hotel is close to dining, the business district and the Austin technology hub near Charles Schwab, IBM and Microsoft. ... more   less 
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Also Known As:
Embassy Suites Hotel Austin
Embassy Suites Austin
Arboretum Austin Embassy Suites
Austin Embassy Suites

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