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“Excellent Stay” 4 of 5 stars
Review of Embassy Suites by Hilton Austin Arboretum

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Embassy Suites by Hilton Austin Arboretum
Ranked #33 of 198 Hotels in Austin
Irving, Texas
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent Stay”
4 of 5 stars Reviewed May 12, 2013

Very nice hotel. The swans and koi were a very nice addition to the hotels overall ambiance. Breakfast and manager's reception were great. The hotel itself was very well kept. Have to commend the staff here on being very professional under intense pressure.

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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Dkelley78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, May 16, 2013
Dkelley,
Thank you very much for the nice comments. I especially appreciate your recognizing our professional staff. Out team takes great pride in consistently ranking in the top 10% of Embassy Suites for customer service. We look forward to you visiting us in the future!
Thank you
Paul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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722 reviews from our community

Traveler rating
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    64
    37
    23
See reviews for
227
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Sugar Land, Texas
Level Contributor
113 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 9, 2013

We love Embassy Suites and have stayed in many across the nation. The Austin Arboretum is the best of all, always clean, cordial and helpful staff, and "hands-on", visible manager. Always priced right, excellent cooked to order breakfast, and relaxing manager's reception. Here, it's all about the comfort and enjoyment of the guests. And on this occasion, we stayed free, thanks to our Hilton Honers points. A great value and a pleasant stay.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank eralogos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylmar, United States
1 review
5 of 5 stars Reviewed May 8, 2013

Pros: Extremely pleasant and accommodating! Cons: Although their dining room server at the bar was wonderful, the food made me sick throughout the night. Next time, I'll be more careful of what I order.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jesse A L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed May 7, 2013

This is not the first time we've stayed at this property, but each time we do we leave satisfied and with a smile. The location is excellent, close to everything, right off a popular highway and near shopping and restaurants. The hotel itself is pristine and so are the rooms. Two swans reside in the lobby pool along with a bar and restaurant. The restaurant doubles as the setting for the breakfast that's included every morning. I don't think you'll find a better spread -- from homemade pancakes and omelettes made to order, to hot oatmeal, cold cereals, pastries, fresh fruits, Starbuck coffees, juices and so much more. The bedroom is on the small size but you also get a living room with microwave, small frig, sink, and a flat screen HD TV in the bedroom and living room. The front desk staff is young, and sweet and helpful -- we never went in and out without a smile and a hello. The hotel, every time we were there, was busy with young families --- I guess the great included breakfasts, and the location are a big drawer.
It's a great place to stay, offers a good value and it's highly recommended.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Popppie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, United States
1 review
4 of 5 stars Reviewed April 26, 2013

Manager of the restaurant was very attentive to the breakfast buffet; it was clean and well stocked. He was very outgoing and personable while clearing plates off the dining table and always asks if we everything is meeting to our satisfaction during the Breakfast buffet. It was pleasurable to see everyone pitching in to make our family stay more pleasurable.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Vincent C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 25, 2013

Every hotel website we checked for Austin hotels said they were sold out. I was desperate and googled to help find hotels and found hotels.info. Because of this website I will now use all the time, we were able to reserve rooms at the Embassy Suites Arboretum. It was fabulous! Breakfast was out of this world. Food better than restaurant in downtown Austin. Room so clean we let our baby crawl on floor. Sofa bed out of this world comfortable! Hard to believe right?? Even our 21 year old commented it was really comfortable. I hope we can stay at this hotel again! Thank you hotels.info!!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 23, 2013

I absolutely love this facility - any time I am traveling to Austin (usually once or twice a quarter) this is my preferred location to stay. Unfortunately, its been booked a few times so I've had to look at other properties. I've always stayed either in the Embassy Suites line or at least in the Hilton group. However, none of the properties I've stayed at in the Austin area measure up to the particular property. The staff are wonderful - they should be sent to other Embassy Suites around the country to train them on how to make a guest feel like they are the most important person there. I simply cannot express happiness with your location. I will stay there any time I can - I'm even looking forward to bringing my family there for some non-business fun! Thank you again for all you do!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Larry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Austin Arboretum

Property: Embassy Suites by Hilton Austin Arboretum
Address: 9505 Stonelake Blvd, Austin, TX 78759-6532
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Austin
#28 Business Hotel in Austin
#31 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Austin Arboretum 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
Embassy Suites Austin - Arboretum, is just a short drive from downtown Austin and within walking distance of the Austin Arboretum's shops and restaurants. Located 20 minutes from the Austin-Bergstrom International Airport, our Austin Arboretum hotel is close to dining, the business district and the Austin technology hub near Charles Schwab, IBM and Microsoft. ... more   less 
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Also Known As:
Embassy Suites Hotel Austin
Embassy Suites Austin
Arboretum Austin Embassy Suites
Austin Embassy Suites

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