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“Perfect place to call home away from home”

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Embassy Suites by Hilton Austin Arboretum
Ranked #32 of 203 Hotels in Austin
Certificate of Excellence
Katy, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Perfect place to call home away from home”
Reviewed August 23, 2012

I don't usually take time to write reviews but I was very pleased with my stay at this hotel that I am compelled to tell everyone about it. The service here was top-notch, the staff were friendly, the suites were clean and cozy and I loved the heated pool and hot tub. I looked forward to waking up for Continental breakfast at the atrium in the mornings where I can have omelet cooked to order. The quality of the linen, the pillows and bed were upscale. There was a bit of a shortage of pillows but it was undrstandable because the hotel was obviously fully booked. I can't say enough about the presence of Butch and Sundance in the lobby. . . it was like having a pet to come home to at the end of the day...a very warm touch that enhanced the ambience in the lobby. The hotel's location is in a nice and peaceful part of town close to shops and eateries. I will definitely be back here.

Room Tip: There are no bad rooms.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Geegee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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869 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Franklin, Tennessee
Level Contributor
1,797 reviews
200 hotel reviews
common_n_hotel_reviews_1bd8 645 helpful votes
Reviewed August 17, 2012

But this one has excellent customer service and is the one I pick when I go down to Austin on business. Some Embassy's have older rooms or bad A/C systems and should not be called true Embassy hotels. The rooms are good, the service and the price is just right considering the great location.

  • Stayed January 2012, traveled on business
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 14, 2012

After deciding to take a road trip to Austin on a whim, I looked at tripadvisor reviews and traveler photos. By all accounts it looked like this Embassy Suites hotel was golden. Once I arrived, however, I realized that it was platinum! From the time you entered the hotel--the ambiance, the quick check-in, the spacious rooms were tre magnifique! The hotel was clean and comfortable and a great place to get lots of r and r if that's what you're after. The cherry on top for me was the evening reception with complimentary drinks and snacks, as well as, the full breakfast buffet with cooked to order omelets. (I was even picky enough to ask for an egg white omelet and it wasn't a problem!) The bottom line is...this hotel ROCKS! I will be staying here again.

  • Stayed August 2012, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Travelfoxqt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, August 23, 2012
Dear Travelfoxqt, we wanted to thank you for writing such a positive review of your recent stay at Embassy Suites Austin - Arboretum. We love it when our guests say "this hotel ROCKS!".
Our guests ROCK as well.

Thanks again and hope to see you back with us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 13, 2012

Property in good condition. Staff friendly and willing to help. Room in excellent condition. Since it has been around awhile, bathrooms are small compared with newer hotels. Reception and breakfast included, is nice and appreciated.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
1 review
Reviewed August 13, 2012

Stayed here while it was under construction for the most part it was decent didnt get too interact with anyone besides the pleasant front desk clerk, room was very nice .. loud neighbors but great house keeping and breakfast .

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Csmith254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, August 15, 2012
Thanks for taking the time to share your thoughts regarding your stay at Embassy Suites Austin-Arboretum. We love it when our service and staff is recognized for delivering "Great Service" The construction is over and thank you for understanding.

Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tomball, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 7, 2012

Centrally located on Austin's north side. The staff was efficient and helpful. Rooms were cleaned quickly, too. The breakfast cook made eggs perfectly with fast preparation so the wait was minimal. Very impressive. Many shopping options nearby was a bonus to our stay!

  • Stayed July 2012, traveled on business
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    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, August 8, 2012
Dear William S. , Thank you for the positive review of your recent stay at Embassy Suites Austin - Arboretum. Glad you found our location, staff and of course our breakfast to your liking.

Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2012

We couldn't have asked for more; beautiful hotel and great service! The suites are new and fresh as well as comfortable and spotlessly clean. We enjoyed breakfast and cocktails each day which was a nice treat. Thanks for a great stay.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, August 8, 2012
Dear Sandy R., Thank you for taking the time to write about your recent stay at Embassy Suties Austin - Arboretum. We appreciate you noticed the "new and fresh"suites. You are certainly welcome and hope to see you back with us soon.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Austin Arboretum

Property: Embassy Suites by Hilton Austin Arboretum
Address: 9505 Stonelake Blvd, Austin, TX 78759-6532
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Austin
#28 Business Hotel in Austin
#31 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Austin Arboretum 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
Embassy Suites Austin - Arboretum, is just a short drive from downtown Austin and within walking distance of the Austin Arboretum's shops and restaurants. Located 20 minutes from the Austin-Bergstrom International Airport, our Austin Arboretum hotel is close to dining, the business district and the Austin technology hub near Charles Schwab, IBM and Microsoft. ... more   less 
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Also Known As:
Embassy Suites Hotel Austin
Embassy Suites Austin
Arboretum Austin Embassy Suites
Austin Embassy Suites

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