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ebarnes2
Houston, Texas

elevator broken and construction !!!

2.0 of 5 bubblesReviewed Aug 25, 2019
The elevators were not working when we arrived, which made carrying our luggage up 5 flights of stairs extremely difficult and exhausting. The breakfast was edible. The bed was comfortable but the noise from housekeeping and construction in the morning will prematurely awaken you, disturbing the peace and relaxation most people expect on vacation. It’s a decent place to stay on a budget for a short period of time. Basically you get what you pay for...
Date of stay: August 2019
Trip type: Traveled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Review collected in partnership with Hampton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Calvin-HiltonHelp, on behalf of management at Hampton Inn Austin NW near The Domain, responded to this review
Responded Aug 29, 2019
We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 18, 2019

I stayed overnight for a funeral that we were going to attend the next day. The hotel was very clean and the rooms were comfortable. Nothing extremely exciting that stood out as spectacular, but it is a good place to stay due to the cleanliness, the location, and overall hospitality of Hampton Inn properties in general. Staff was very friendly and I appreciated that. This is the reason why I’m opting to leave a review, since the staff members were very polite and welcoming. The property can probably use a few updates to make it feel more like other Hampton Inn locations, but I think it’s a great choice to stay at this location when visiting Austin and I’d potentially use the same hotel again.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank On_the_road_with_AJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BryantCGM, General Manager at Hampton Inn Austin NW near The Domain, responded to this reviewResponded August 19, 2019

Greetings!

We appreciate you taking the time to review us. We always value feedback from our guests.

We are sorry to hear about your loss. We are glad that you had an overall great experience at the hotel. I'm so happy to hear that our staff is going above and beyond to make sure you are taking care of.We look forward to having you stay with us again in the future!

Bryant Clark
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2019 via mobile

We’ve stayed at this hotel often! The staff is always friendly and helpful. The people at the front desk greeted me every time I came in and there is always someone there. The other staff members are always courteous when you see them in the halls. Great location close to restaurants. It’s right across Mopac to the Domain also if shopping is part of the plan.

Date of stay: August 2019
Trip type: Traveled with family
Thank johnsma1966
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BryantCGM, General Manager at Hampton Inn Austin NW near The Domain, responded to this reviewResponded August 19, 2019

Good day johnsma1966,

We are glad that you had an overall great experience at the hotel. Being by the Domain is a big plus for us as we are only minutes away from the great attraction. We understand that guest come for relaxation, so being friendly and courteous is always an added automatic touch to our service.

We hope you think of us as your place to stay next time you are in town.


Thanks,

Bryant Clark
General Manager

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Reviewed August 9, 2019

This hotel is close to every place that we wanted to visit. Location is very convenient. Staff was nice. Room was clean. The pool was nice. Room was a nice size. Food was delicious and different each day that we stayed.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank CarolynCaballero
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BryantCGM, General Manager at Hampton Inn Austin NW near The Domain, responded to this reviewResponded August 19, 2019

Good afternoon Carolyn,

Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn! We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

Sincerely,
Bryant Clark
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2019

Overall excellent experience! Will come back and recommend this hotel to family and friends. Convenient location. Excellent service. Excellent staff. No regrets in making the reservations in this hotel.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Explorer530032
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BryantCGM, General Manager at Hampton Inn Austin NW near The Domain, responded to this reviewResponded August 5, 2019

Thank so much! We appreciate you staying with us. We're glad you had an excellent stay. If you need any futures reservations just let us know!


Thanks,
Bryant Clark
General Manager

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Reviewed July 29, 2019

I would definitely stay here again. Everything was great. My only complaint is that while waiting for the waffle maker at breakfast. Someone decided to make 4 or 5 of them. They take 2:30 min each to make. So having to wait 10 min just for a waffle was a little annoying. That aside, we had a great stay!

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank spanetti
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BryantCGM, General Manager at Hampton Inn Austin NW near The Domain, responded to this reviewResponded August 5, 2019

We appreciate you taking the time to review us. We apologize for any inconvenience the wait time for the waffles may have caused, they are the most popular item every morning. Anytime you are here in Austin we would love to have you back as a Guest.

Thanks,
Bryant Clark
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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