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Paul G

A great stay for a nice getaway.

5.0 of 5 bubblesReviewed Jul 18, 2019
The hotel was clean and the staff was always helpful. We were in town for an event and this was the hosting hotel. Sage at the front desk was super helpful and always did her best to assist. I would stay here again if in the area.
Date of stay: July 2019
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hampton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BryantCGM, General Manager at Hampton Inn Austin NW near The Domain, responded to this review
Responded Aug 5, 2019
Thank you very much for taking the time to share your experience with us on TripAdvisor! I'm so pleased to read that our staff delivered excellent service and was friendly! I will let Sage know about that she did a great job. We look forward to your return and would love to have the chance to meet you next time you're in town again.

Sincerely,
Bryant Clark
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 16, 2019

Close to Pickle research center; had a very late arrival, made the reservation the same day and they were waiting for me. Flawless. The front desk person was waiting my arrival and check-in was very easy.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Juan O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BryantCGM, General Manager at Hampton Inn Austin NW near The Domain, responded to this reviewResponded August 5, 2019

We appreciate you taking the time to review us. We appreciate your patience while we try to improve our guest experience.Here at the Hampton Inn, we always strive to provide the best experience for our guest. Anytime you are here in Austin we would love to have you back as a Guest.

Thanks,
Bryant Clark
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2019

Great location and affordable. Family loved Austin Arboretum Area.
I certify that this review is my genuine opinion of this hotel, and that I have no personal or business affiliation with this establishment.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank dscoverygt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BryantCGM, General Manager at Hampton Inn Austin NW near The Domain, responded to this reviewResponded August 5, 2019

We appreciate you taking the time to review us! We always strive to provide the best experience for our guest. Whenever you are in town again, feel free to stay with us again.

Kindest Regards,
Bryant Clark
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2019 via mobile

Why do you pick Hamptons? For the good quality, the breakfast buffet and the cookies... right?
This Hampton fails at all 3. The first thing into our room, it was smelly. There was a large dirty stain in the elevator - why hasnt anyone bothered to clean it?? First morning at breakfast we had to clean off a table to use as they were all dirty. We ate out thereafter. We went out and bought some Febreze for the odorous room and a nightlight for the bathroom. On our final last full day, the room staff did not leave any coffee for the next morning, nor any cups, nor any makeup remover wipes. Dont they expect their guests to have coffee before they leave... or to clean off makeup on their last night here??
On the air conditioner unit is some dirty looking thing.. it was there the whole time. Maybe dried up barbeque sauce?? Gross.
Next time we visit Austin we will definitely pick some other Hampton.
OH... PS, Hampton-Arboretum... fix your darn cookie maker! We didnt get one the whole 4 days we were here!!!! 😣😯😛

Date of stay: July 2019
Trip type: Traveled as a couple
2  Thank Exploration793741
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BryantCGM, General Manager at Hampton Inn Austin NW near The Domain, responded to this reviewResponded July 8, 2019

Greetings,

Thank you for taking the time to review us. I want to express my sincerest apologies for your hotel experience here at the Hampton Inn. We strive to deliver great service and experience to all of our guest. In your case we failed to deliver and it is unacceptable on our part. Please know that we take all guest concerns seriously and we will discuss as a staff to prevent this from happening again; we are working with our team to ensure these situations are addressed to avoid recurrence. Per our Hilton brand standards unfortunately we do not provide cookies.

I would like to have an opportunity to make things right with you. If you have the opportunity, please call or e-mail me directly. My information is below.

Once again, I appreciate and value your feedback. I hope to speak with you soon.

Kindest Regards,

Bryant Clark
General Manager
512-634-0010
bclark@vistahost.net

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Reviewed July 5, 2019

Recently remodeled rooms and lobby. Exterior was still being painted, windows resealed and supplies and other equipment in the lobby on delivery pallets. Perfect stay with a so-so breakfast experience with slowly replenished items - both hot and cold.

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank brentm340
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BryantCGM, General Manager at Hampton Inn Austin NW near The Domain, responded to this reviewResponded July 8, 2019

We appreciate you taking the time to review us. We appreciate your patience while we try to improve our guest experience.Here at the Hampton Inn, we always strive to provide the best experience for our guest. Anytime you are here in Austin we would love to have you back as a Guest.


Thanks, Bryant Clark
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2019

Positive: 1. a light was on when we went in, which was welcoming. 2. beds were ok, and bedding was fresh. 3. breakfasts were very good. 4. Elevators smelled really nice every time we used them.
Not so good: 1. there was a long brown hair in bathroom sink, one on the rim of bathtub, and worst of all, one inside the refrigerator---gross! 2. Ice bucket was dirty and still had previous guest's tied up bag of water in it. No one answered at "0" so I took it to front desk where he pointed me towards the ice machine. I showed him the insides and he took it from me and disappeared. He returned it empty, but still dirty, and handed me 2 plastic liner bags. 3. A/C wasn't dehumidifying properly. It was so humid in the room that the towels and especially the carpet felt damp. 4. Painter guys in a cherry picker were up and down in front of our 4th floor window for two days until about 6pm. When they were moving, it was making a beeping sound. The worst part was when trying to rest and 2 guys were right outside our window! (Yes, we lowered the shade.) 5. There was one bottle of shampoo and two bottles of body lotion, but no conditioner. Also no cups for bathroom use. Had to take some plastic ones from lobby.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank DlynneR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BG Hermosura, Sales at Hampton Inn Austin NW near The Domain, responded to this reviewResponded July 16, 2021

We really do apologize for the inconvenience that you've experienced. I have shared your comments with the head of each department to make sure this doesn't happen again in the future.

Feedback like yours help us improve. We hope you give us a second chance when back in town to make it up to you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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