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“Not what it should be”

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Hampton Inn Austin - Arboretum Northwest
Ranked #14 of 199 Hotels in Austin
Certificate of Excellence
Houston, Texas
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Not what it should be”
Reviewed February 18, 2007

Booked this hotel for a weekend getaway. Through my own error, I booked the second night, but not the first! When I arrived at the hotel, the deskstaff was very kind, and was able to clear up the confusion. Unfortunately, I ended up paying an extra $10 per night since the rate I thought I found was just an online rate. (Note to self: double check dates when making online reservations!)

Even at the lesser rate, the room was something of a disappointment. The room was clean and neat, but rundown. Plus, anytime I get a room and there's a burned out light, that always sets a bad start.

The Hampton continental breakfast was not bad: french toast sticks, sausage, biscuits, assorted cereals, juice and coffee. There was an attendant making sure all remained stocked up.

The location was in the Arboretum area. I wasn't familiar with the area, and learned that it is on the far north side of Austin. Fine if you need to be on the northside of Austin, but not so good if you are planning to visit Austin proper. (By the way, I thought Arboretum meant an area full of trees, plants and flowers. In this case, it appears to mean a large, upscale shopping center.)

So, the hotel was less that what I had hoped for, based on other Hamptons I've visited. I'll not likely stay here again.

Stayed February 2007
Helpful?
3 Thank jdbhouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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904 reviews from our community

Traveler rating
    600
    227
    57
    11
    9
See reviews for
256
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321
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Dallas, TX
Level Contributor
84 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed October 16, 2006

I've stayed here twice within the last year, both times on business. Staff helpful and friendly, breakfast excellent, and beds absolutely superb. Exceptionally clean. Free, reliable wi-fi throughout hotel. Excellent value for money.

  • Liked — bed
  • Disliked — vending machine dollar changer didn't work
  • Stayed October 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank CountessCeprano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
202 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed July 3, 2006

This Hampton was wonderful. From the moment you checked in, until you left, everyone was friendly and helped make our stay wonderful. The rooms were clean and quiet. The beds were amazing. Best sleep we can remember having in a hotel. The breakfast was average, but everything else was great. Highly recommend!!!!

  • Stayed July 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank happytraveler49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed September 19, 2005

Just like many Hamptons - great bed, clean room, big room, rates are a bit high but they have a good breakfast. Excellent location, easy on and off from MOPAC (Loop 1). Quiet.

  • Stayed September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skillman, NJ
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 11, 2004

Although we found no previous reviews of this property, we decided to try this Hampton Inn this August for a 5-night stay. The value is definitely there and the attitude of the staff is outstanding. No, it's not fancy but it's well-maintained and clean. The bed was great and the shower was terrific. The continental breakfast was the usual array of pastries, cereal, etc. but there was an attendant who kept things in perfect order and offered a friendly greeting. The pool was immaculate and most welcome to escape the summer heat. This hotel exceeded our expectations: we have paid more in the Arboretum area for far less. It was a great choice and we plan to stay there again.

Helpful?
11 Thank Margush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Austin - Arboretum Northwest

Property: Hampton Inn Austin - Arboretum Northwest
Address: 3908 West Braker Lane, Austin, TX 78759-5300
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Austin
#5 Best Value Hotel in Austin
#9 Romantic Hotel in Austin
#13 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Austin - Arboretum Northwest 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
Our Austin Arboretum hotel offers easy access to shopping and dining at The Domain and is only a quick drive to downtown Austin attractions. We offer free WiFi and complimentary breakfast to make you feel right at home. Visit our Hampton Inn Austin-NW/Arboretum hotel and soak in the Austin atmosphere today! ... more   less 
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Also Known As:
Hampton Inn Austin - Arboretum Northwest Hotel Austin
Hampton Inn Arboretum Northwest
Austin Hampton Inn

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