We had pre-paid for a 3 night long weekend stay. (got a super price per night). The facility is a little older but is very nice. When we arrived in our room we found a rip in the carpet. We let the person at the front desk know. The next day I check with the front desk again, there was a different person there. He said that the rip had been noted and ask if it would be OK for someone to come up and look at it. The person did come up and took a picture of the rip. I thought they might have offered to put us in a different room or something. It wasn't until I receive our statement and check my credit card and saw they had refunded a significant amount of the pre-payment. I was very pleased they did this.
The free breakfast hot entrees changed each morning we were there which was nice also. The staff was very helpful when we had questions about eating places in the area.
We would definitely consider staying here again.
- Official Description (provided by the hotel):
- Our Austin Arboretum hotel offers easy access to shopping and dining at The Domain and is only a quick drive to downtown Austin attractions. We offer free WiFi and complimentary breakfast to make you feel right at home. Visit our Hampton Inn Austin-NW/Arboretum hotel and soak in the Austin atmosphere today! ... more less
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- Also Known As:
- Hampton Inn Austin - Arboretum Northwest Hotel Austin
- Hampton Inn Arboretum Northwest
- Austin Hampton Inn